Alexandre Hotel Gala

Arūnas Skersis

We stayed at the hotel for 9 days. At first, it looks very nice and well maintained. The air conditioning worked perfectly, Wi-Fi was stable, and we loved the tropical greenery around the hotel. We booked a Club Alexandre room and were happy with the balcony overlooking the pool and ocean (although the balcony walls are quite high, so you need to stand to fully enjoy the view). The birthday surprise with a card and champagne was a very thoughtful touch. However, there were some disappointing aspects. The food was very repetitive — breakfast was identical every morning, and dinner quality and presentation were inconsistent. Some fruit did not seem fresh, and juices tasted diluted. The dining area is not air conditioned, and the temperature inside was around 28°C in the evenings, which made it uncomfortable. The buffet area was sometimes messy and food refills were slow. Some staff members appeared disengaged. Another issue was sunbed reservations by the pool. Although it is not allowed, many guests reserve them very early in the morning, and the hotel does not seem to enforce the rule. It was difficult to find available loungers unless arriving very early. Overall, the hotel has potential thanks to its location and greenery, but improvements in food quality, dining comfort, and pool management would greatly enhance the experience.

Ivan Velychko

Overall, we had a wonderful stay and would happily come back again. The service was excellent, and the food was delicious. I especially appreciated that the menu changed regularly instead of repeating the same dishes every day. My only suggestion is to arrive earlier for meals, as if you come close to closing time, some popular dishes may already be gone. I would also like to give special thanks to Natalia at the reception. I don’t know her last name, but I know she is from Ukraine. She was incredibly kind, patient, and always explained everything clearly. She also gave us valuable advice that made our stay even more enjoyable, and we are very grateful to her. Another special thank you goes to the waitress with the red hair and red lipstick who worked in the restaurant. She was exceptionally warm and caring towards my child. There wasn’t a single day when she didn’t come over to say hello or pay attention to him. My child looked forward to seeing her every day and became very fond of her. If you happen to read this review, thank you so much for your kindness and genuine care. Overall, we truly enjoyed our stay. It is a place we would gladly return to, and one that we will remember with great warmth.

Elle Gatenby

Had a really good stay at the Gala Alexander Hotel in Tenerife. The location is great — close to everything you need and easy to get around. The hotel is very family-friendly and definitely a good choice if you’re travelling with kids, with plenty to keep them entertained. The food was good overall with a nice variety, although if you’re a very plain eater you might find the options a bit limited as there’s a lot of variety and different flavours. The cocktails were alright — enjoyable enough, though nothing particularly special. Overall, a lovely hotel in a great spot, especially for families with children. Would happily stay again!

KeithH02

Not a bad hotel , pool extremely shallow & other one far too deep & freezing cold . Nothing in between ! Foregoing the usual wristband system of identifying guest board basis , staff approach everyone at their tables each mealtime & demand , often aggressively , your room card to check you’ve paid - often 3 or 4 will demand to see it , before you’ve eaten your starter . Even after seeing it only hours earlier they queue up to demand it again, even though a booking is 24 hours so dinner obviously includes breakfast next day- the Same employee aggressively demands it anyway. Often followed by several colleagues asking again over & over, in the implication all guests are ‘stealing ‘ food unless they can prove otherwise - similar to patting down supermarket customers while shopping , often many times within a few minutes .. with the reason it is to deter shoplifters . Some staff (esp middle aged gentleman with spikey hair ) enjoy the process greatly , having failed the exam to enter the Waffen SS.

rob murphy

Visited this hotel June 2025, only have complementary things to say regarding the hotel, staff and general ambience. If you’re of a certain age don’t be put off by Veronica’s night clubs being over the road, we couldn’t hear any night life from our room and although the hotel is in a livelier part of playa America’s this didn’t bother us in the slightest. Rooms were cleaned daily if you wanted it (we didn’t) only had breakfast which was okay and they have entertainment on every night in the hotel. Special mention to the two Natalia’s on the front desk who were really helpful and a pleasure to deal with as we’re all the staff. Lovely place.