Sofitel Mauritius L'Imperial Resort and Spa

Lesley Mowlabocus

This is a lovely hotel right on the beach and a short drive from a busy resort. It was under renovation when we were there which meant the hotel was quiet, but this did not reduce the level of service or amenities .two pools, spa services and water activities all amazing. Great music in the evenings , very much enjoyed. The rooms were roomy and housekeeping was very good, always happy to provide an extra towel etc. What makes this a great hotel is the staff. From the office staff who helped with our specific special requests, to the dining room staff who are friendly and professional. The whole team are amazing, nothing too much trouble . Food choices are great each day and help always on hand to explain or even make something else. Many have been there years which shows in their dedication to the guests in their charge. They are like family after a couple of days ! I just wish I was sitting on the terrace watching the waves break on the reef out to sea, and the many birds hopping about looking for crumbs ! Paradise!

Sherri Falk

I arrived on Oct 28/25 in celebration of my 50th birthday. It was the most fantastic experience.. friendly staff, clean rooms, great service, and the beach is breathtaking. I had an excursion to Tamarin Falls which was also another highlight.. I recommend Sofitel Imperial very highly in consideration for your next vacation!!

Subash Nandalan

We had a wonderful time at Sofitel L Imperial. The staff were very friendly, helpful and excellent. The food was delicious and with lots of healthy options. Bar staff were very pleasant. The in-house taxi service was useful for day trips and airport transfer.

Sameer Patel

The only positive element of my stay was the politeness of the hotel staff. Unfortunately, that courtesy did nothing to compensate for an experience that fell shockingly short of even basic 5-star standards. 1. Zero assistance on arrival. My wife and I reached the hotel around 8:30 pm. There was no one at the entrance. I had to walk nearly 30 metres to the lobby to request help while my wife stood outside alone for more than five minutes before anyone bothered to assist. 2. Reception had no clue about my reservation. Both the receptionist and another lobby staff member appeared completely confused when I gave them my name. They behaved as though my reservation did not exist until I showed them my confirmed booking on the ALL Accor App. 3. Pointless paperwork despite online check-in. I had already checked in online, and all my details were available through the Accor system. I was still asked to fill out forms manually. Only after I insisted did they agree that a signature was sufficient—exactly what should have happened in the first place. 4. Incorrect and dismissive handling of reward points. When I requested to settle my stay using my Reward Points, I was told—incorrectly and rather rudely—that I should have made the booking “accordingly.” As a long-time Accor Gold member, I have never faced such an obstacle anywhere in the world. Only after wasting over 10 minutes did the hotel “agree” to apply my points. 5. Unacceptable 20-minute check-in. After a long international flight and a long taxi ride, being subjected to a 20+ minute check-in—after having completed online check-in—is simply unacceptable. 6. No welcome drink. Room upgrades are subject to availability, but a welcome drink for Gold members is standard. It was not offered. 7. No dining options. We were told only the main restaurant was open and that the choice was either the buffet or room service. A resort of this category should never restrict guests to a buffet when they want something light or à la carte. 8. Forced buffet again the next day. On Sunday, again, the only option was the buffet. A purported 5-star resort unable to offer even a single à la carte dining option is astonishing. 9. Late check-out request ignored. I requested a late check-out at the time of check-in and asked them to note it in the system. I was told to check again on my departure day. On the morning of departure, I was simply told it was “not possible” and that I must leave at the standard time. No effort, no courtesy, no flexibility. In summary: For a resort charging nearly €500 per night, the service, competence, and overall experience were far below even basic expectations. This stay was deeply disappointing and nowhere near the standard promised by a 5-star Accor property.

G

Great hotel and super friendly staff with excellent service. Very considerate of guests especially families with children. Food was always good and amenities plentiful. Shower pressure and room fixtures / fittings are on point. Honestly can’t fault it , currently undergoing some works but honestly hasn’t impacted the stay at all and have barely heard them if at all.