SO Sofitel Mauritius

Nusrat Soogund

We came for 2 nights and the weather was very windy and even rained on the last day but we loved the hotel and the rooms and the food. The rooms are just really comfortable and spacious and relaxing. We have had a nice welcome and service from the staff all around. The food as well was really good with different choices in the buffet. All in all a wholesome experience. Not to mention the play area for kids. Our little one had fun on the slides and the sand pit.

Ramaprosad Mukhopadhyay

Most disappointing was the toilet/shower and wardrobe area. 1) the door of the toilet is made of glass and swing type, can't be locked, no jet spray system. 2) the door of the shower is also swing type, no locking and worst is the glass is transparent. 3) whole area has a door, and only one person can use that area at a time. In the morning we were to start early morning, either to go for a trip or catch a flight. It was tough, to manage on time. 3) the telephone to contact reception wasn't working, it was a real problem, usage was not friendly at all. I have been to many countries in Europe, Japan, etc., inspite of language problem, I never had any issue like I faced in SO Sofitel Mauritius. 4) worst was walking in the night to go to cafeteria, the roadside lights had lights, they were very localised and very very weak, I had tough time to negotiate. The road was broken at places, I had use the mobile torch. There were steps, but as the light less and unmarked, I had missed one and toppled once, the very fast day itself. 5) Another issue was going to the gate, the cars are not allowed inside, one has to wait for a buggy (which we call 'Toto'), even when we arrived on the first day, we had to wait about half an hour to get a buggy, one came that was to take our luggage and wait for another for us. Everytime we come back from a trip we had wait quit long to get a buggy. It used to dark and walking wasn't a pleasure as we were tired after a long trip. I had been to a similar beach resort in Goa, Holiday Inn, if I give 9/10, I would give 2/10 to SO Sofitel, Mauritius.

Girishma Vandanapu

Our experience at this property was terrible and absolutely not worth the amount we spent. Even though the rooms were clearly vacant, the staff refused to allow early check-in, which was very disappointing. The overall maintenance, cleanliness, and amenities were far below expectations. This place claims to be a 5-star property, but in reality, it doesn’t even meet a 3-star standard. We regret choosing this hotel — please don’t waste your money here.

Dr. Purva Gupta

If you want to get a good trustworthy service on the island, this isn’t the place. However, if you go without expectations only for the location, it is good. For what you pay, housekeeping and buggy service is 1( after waiting for 15 minutes at the parking, the buggy that came denied to take us saying he was never informed while the security at the entrance said he informed twice 🤷‍♀️; housekeeping is a 0-1 ( no towels were replaced, no hand towels kept even after informing the duty manager Crisen; after calling reception/concierge on 9, you will get your request if you’re lucky or only after you call them 5-6 times or never); swimming pool was a 1 as it was cleaned on 1 of the 3 days that we stayed- it was full of plant/insect litter and algae on 2 days; food options and food service is a 1-2;, no kids activities if a minimum number of kids (5 we were told) aren’t there.

tony

It might have been a 5 star resort when It was built but it's definitely only a 3 star property now The room I booked was a garden view sea facing suite, yes it had a garden view and yes it was sea facing however the room they gave us was 200m from the sea!, in fact it would have been difficult to get any further away and still been in the so Sofitel The very friendly consiege who took us to the room explained that as the hotel is French the TV only shows programmes in French! The showers are outside the room, which us an interesting experience when it is raining and the first morning I had to stand and wait 20 minutes for some hot water, when none arrived i had to dry get dressed and walk to reception 5 minutes away because no one was answering the phone, the maintainance man arrived with one of the huge number of managers they have and miraculously the hot water appeared immediately, (funny how turning the tap on out in the road has that effect,) however the saga goes on when the shower either took your skin off or was freezing cold, The sun beds are passable and a decent amount of them, but that might be because the place was only 6o% occupied The only redeeming thing about this resort is the bar and the food they offer We asked to be moved to another room but at only 60% full they didn't have another one they could move us to. Until I said we were leaving on day 2 so wanted a refund for day 3, then by some miracle a suite next to the sea became available because they had a cancellation, well they got another cancellation then and we left, still waiting for the refund Lots of choice of resort, so don't get your hopes up if you book this one