Side Crown Palace

Ioana Ivan

⭐⭐⭐⭐⭐ Lovely holiday We had a really good stay at Side Crown Palace and really enjoyed our holiday. Everyone we came across was friendly and helpful and made us feel very welcome. I have to give a special mention to Mustafa on reception. He was honestly brilliant with us and went above and beyond whenever we needed anything. Nothing seemed too much trouble and he was always friendly and happy to help. He definitely deserves some recognition as he made our stay that little bit better. Overall we had a lovely time and would definitely come back. Thank you to all the staff, especially Mustafa, for looking after us!

B L

Honest Review We had a great stay overall. The service was excellent, and the staff were always friendly, smiling, and eager to help. Our room was kept very clean throughout our stay, and fresh towels were provided whenever we needed them. The food was good with plenty of variety. As a family with children, it was important that our kids had different options to choose from, and the restaurant offered a great selection that suited them well. The hotel itself is clean, well-maintained, and has a high-quality feel. While you can tell that some parts of the hotel are starting to show their age, it never affected our vacation in any negative way. The surroundings are beautiful, and the beach is clean, well-kept, and a wonderful place to relax.

Nurka

Overall, we were satisfied with our stay. The rooms were spacious, clean, and comfortable. The pool, beach, and food were good. The restaurant staff and the hotel employees were friendly However, the shuttle service to the beach could be improved, as it was not very convenient. Big disappointment was the Mini Club and the Mini Disco. We chose this hotel mainly because we were traveling with child, but seemed uninterested and unmotivated. Not very friendly, and at times even came across as rude. There shouöd be more creative or engaging activities for the children, and the Mini Disco was quite ordinary and lacked energy. We hope the hotel improves this area, as it would make a big difference for families with children.

Sonia Sahani

We are currently staying at this hotel checking out tomorrow. We are a group of 6 vegetarian family members. WORST EVER HOTEL EXPERIENCE. The hotel is built beautifully and rooms spacious and clean. Location is good as well. But The staff members are extremely rude and uninterested in the guests. They don’t like English or British people and they make it very obvious. I had a drunk lady in her bikini who was lost on my floor and was knocking on my room door for help. When I called the reception they said they will send someone. NO BODY CAME FOR 30 minutes while I was trying to comfort her - until the lady fell down banged her head and passed out on my door step in front of me. I had to beg and scream at the reception to help her. They simply didn’t bother! Very shameful! We stayed for 7 nights all meals inclusive package.. but there was 0.01% vegetarian options in starters & main course - just boiled vegetables and absolutely Zero 0 vegetarian desserts. We requested multiple times to make vegetarian food for us. BUT THE CHEFS RUDELY REFUSED. We tried to speak to the Guest Relations Manager on day 2.. waiting for 15 minutes at her desk in the lobby.. she did not even acknowledge us and was busy gossiping with another staff member. She had a zero expression blank uninterested face with no courtesy greeting at all. She heard us out with no expression and just said with a blank face “you fill a form and I tell the kitchen to mark the vegetarian food. I cannot do anything else” the most nonsense and stupid response! We didn’t ask for the boiled vegetables to be marked! Only Chef Norretti who comes in the afternoon was kind enough to make mushroom curry for us on some of the days he was there. We could see all the other chefs angry and annoyed at Chef Norretti for helping. All seven days we were left to eat water melon and musk melon and pizza for breakfast, lunch and dinners. After begging and pleading we got eggless pancakes on two mornings. Its the WORST HOTEL WITH WORST GUEST SERVICE. Chefs are extremely rude and refused to cook vegetarian food for us. They told us you already have vegetarian food on the buffet why should we cook extra. So I took a picture of the so called vegetarian options for us and the response from chefs everytime when we asked for any food. My entire family starved at this place for one week. We came here to celebrate my husbands birthday and my son’s 18th birthday. Worst experience and horrible service. They deserve to be stones and not stars! PLEASE DO NOT STEP IN THIS HOTEL IF YOU ARE VEGETARIANS OR BRITISH

Alin Isac

The Reception people are not there to help you at all. We were gave a room where the AC was not working and they would not repair it or move us to another room even after 2 days of constantly asking them to do something. They will continuously say that they will fix something but they are not doing anything. Beside this incident, I don't have anything else to complaint, the food was Ok, the beach very nice.