Rio All-Suite Hotel and Casino

Heather Thornton

Stayed for 3 nights and 4 days. No microwave in the room and limited plugs for charging devices. Most of the plugs were being used by their sensors making sure nobody smokes or vapes in rooms. Room was small but had a great view. Not a horrible stay all around. The hotel was busy all weekend. Enjoyed the scenery, The Kiss museum would have been nice to visit but was a little pricey unless we wanted to play Mini golf.

Collen Hatcher

An expensive hotel with almost no actual customer service Extremely disappointing stay at the Rio. The biggest problem is the atrocious customer service. There are virtually no humans available when you actually need help. Instead, the hotel pushes you toward “Rita,” its AI/self-service system, as though a chatbot is an acceptable substitute for speaking to an actual person when you have a problem. It isn’t. The hotel was absolutely packed, yet there appeared to be one person working the entire front desk. The lineup was ridiculous, and trying to get assistance with anything was frustrating. When you have an issue, good luck finding an actual human being who can help. The lack of staffing showed up elsewhere too. We waited an entire day for fresh towels that never arrived. We were also encouraged to decline daily housekeeping under the guise of helping the environment. Maybe that sounds good on paper, but when basic service is already difficult to get, it comes across less like an environmental initiative and more like a convenient way to avoid hiring enough staff to meet demand. The pool area was another disappointment. The pool deck was littered with garbage and dirty, spilled drinks. It looked poorly maintained and neglected. None of the advertised features like waterfalls etc worked because again, they don’t have enough lifeguards to operate them. The casino staff were adequate, which was probably the highlight of the experience. The rooms themselves were fine—nothing particularly special, but perfectly acceptable. Unfortunately, a decent room can’t make up for an overall experience where basic hospitality and customer service seem to be afterthoughts. And the prices are outrageous. $6 for a 600 mL bottle of Coke is difficult to justify, even by Las Vegas standards. What bothered me most was the feeling that the entire operation has been designed around minimizing human interaction and maximizing revenue, rather than actually taking care of guests. When something goes wrong, you don’t get a person you get an AI system, a self-service option, or a long wait. I’ve stayed at plenty of hotels and casinos, and I understand that Las Vegas isn’t cheap. I don’t expect five-star service at every turn. But I do expect basic things like clean common areas, timely towels, reasonable access to staff, and someone willing to actually listen when there is a problem. The Rio needs to decide whether it’s actually in the hospitality business, because this stay didn’t feel very hospitable. Very disappointing, and unfortunately I wouldn’t choose the Rio again.

Kim L.

Not sure what happened to this place 😞 We traveled and stayed here for kids sports. Check in was done mostly on tablets provided (self check in and it prints your room keys). You can check in with a human but lines were extremely long. We stayed in Ipenema tower in a nice, clean spacious room. 4 guests but only 3 towels provided. No extra sheets or bedding provided for the pull out sofa bed. No official mats for shower so warer gets everywhere and we have to use the hand towels on the floor. We didnt see maids working as usual in hotels (it is common to see maid carts down the hallways in hotels but the times we were in and out, we didn't see any until the morning we checked out) Only 2 working elevators (out of 10) during our stay for the Ipenema tower so long lines causing major delays. Saturday morning a group of about 20 people waited on 4th floor for elevators, after about 25 minutes, we all resorted to the stairs but even that proved difficult as it is not easy as it wraps around the building and you end up somewhere else. I got in 3500 steps just trying to come down to Starbucks from the 4th floor! Very frustrating experience. Parking and spacious rooms is why we always choose the Rio but we agreed this experience was enough for us to no longer choose it over other hotels in the area.

Christopher Williamson

This was the first place I ever stayed when visiting Vegas in 1993. It was good to know that it didn't still look like that by way of dated rooms and dated Casino floor, they did a good job of keeping up with maintaining things that needed to be maintained. If you like the atmosphere of Las Vegas in the 90s I suggest visiting here. The only thing that I wish they would have kept from back in the 90s is the prices of cigarettes. Just to give you the heads up they are sold in their little market for the low price of 24.00 for one pack. So my only suggestion is you might want to stock up before you go there if this is something you indulge in worst case scenario there's a Walgreens right across the street where you can just about cut the price in half. You will find that you are treated well from my experience if you are a gambler and you have a host you will actually be able to see them unlike some of the places on the Strip who are doing their best job at virtual host. Make sure you call in advance to find out but my personal experience is even if you are told by people in the cage they don't match whatever level you are at a different Casino you might be pleasantly surprised at their matching level. And for those of you that like shows they have been able to keep up with some of the top talent in the business whether you like music or magic or multitude of other things. So if you like Vegas but you don't want to be on this trip I would suggest this is a great place to go for a little bit of what it felt like 30 years ago. Gabriella was one of the best hosts you could get.

Gaby Narvaez

We really enjoyed our stay at the Rio! The remodeled rooms are a great improvement—comfortable, clean, and nicely updated. There are also some great food options throughout the hotel, and Noodles is definitely my favorite! 🍜 The shows are amazing and fun. Great experience overall, and we’ll definitely be back!