Harrah's Las Vegas Hotel and Casino

jennifer neal

My first time playing at this casino… and I LOVED IT!!! Seriously played for 2 hours and more than doubled my money. This was AM hours and the bartender Eddie, really was such a breathe of fresh air . Very warm genuine, PROFESSIONAL, attentive and smelled amazing. 💯 serious great employee. The gal that relieved him was also so amazing friendly and made me feel welcomed and valued and appreciated. I did not get her name but give these two a raise . So nice to be treated kindly by staff these days and rare. Will always come here and only here!

Mallorie Paz

This was my 2nd time staying at Harrahs. First time tried the kiosk check in- terrible experience. After entering all my info i still had to see the front desk and it said room wasnt ready, it was 6pm. Valley tower elevator kept breaking down. Terrible view. Decided to give them a 2nd chance. Danny made check in much better through his efficiency to demonstrate relaxed customer service through conversation & working the computer. Loved the convo, explanation on parking, location of rooms, extra amenities. Will be staying here again because of Danny, location, & value. Stayed at mountain tower which seemed upgraded vs valley tower. Comfortable beds, no bad smells,felt safe walking from hotel to strip and Venetian at 3am.

Shawn Klopfenstein

Hair in our sink when we checked in. The pillows smelled like old man dirty head! None of the kiosks work! No refrigerator in the rooms. Coffee maker but no coffee or cups. The pool closes at 6 pm!! Hotel needs updated, quit being cheap and spend some money on your hotel!! Won't be back!! I guess you get what you pay for. Bell people were amazing!

Amanda Hardy

Our check-in experience was average. The line took approximately 30–45 minutes, and all of the express check-in kiosks were out of service, which made the process slower than expected. The front desk staff were polite but not particularly welcoming. We stayed in the Valley View Tower. The room itself was clean, comfortable, and well maintained, although the “valley view” overlooked the parking garage rather than a scenic view. Upon arrival, we encountered two issues: the smoke detector was chirping due to a low battery, and the room only had four pillows for four guests. Both issues were addressed, although it took a couple of hours for them to be resolved. The beds were clean and very comfortable. One of the biggest frustrations was the Wi-Fi policy. Although our reservation was for four guests, only two devices could connect to the complimentary Wi-Fi for the duration of our stay. Adding additional devices cost $15 per device, per day, which seemed unreasonable for a room booked for four people. Which according to research after the fact is a policy for all Caesar’s properties. Dining on the property was expensive. Most “fast food” entrées (burger or chicken tenders) were around $15, sides (fries) about $5, and beverages—including bottled water—were approximately $7 each. On a positive note, the prices in the lobby gift shop were surprisingly reasonable. Overall, the stay was comfortable, but there are definitely areas where the guest experience could be improved.

Tony Mike

Stayed at Harrah’s Las Vegas and unfortunately had a very disappointing experience. Every time I left my room and came back, the room smelled strongly like weed. I don’t smoke weed myself and actually don’t fancy the smell of it. I called to report the issue, hoping management would address it properly, but the customer service experience made things worse. The representative I spoke with, Lori, was very quick to tell me they could not change my room — even though I never asked for a room change in the first place. Instead of focusing on solving the issue or showing concern, the conversation felt dismissive. They eventually sent someone to spray a scent in the room, but that did absolutely nothing to resolve the smell. Overall, customer service was a 3/10. Guests should feel heard and valued when reporting concerns, especially something affecting the comfort of their stay. They really need to do better. Sadly, this experience made me decide I will not be staying at Harrah’s again when I visit Las Vegas.