Golden Nugget Las Vegas

Danielle McGurk

Mine and my husband’s phones were stolen from the Golden Nuggets “ secure “ pool. Instead of trying to assist either of us, they handed us off to “ hotel security “ to another “ hotel security “ etc. My husband and I got separated during this fiasco, I was left with no shoes, only my swimsuit ( apparently my shoes and coverup were stolen also) because I had no ID or room key , staff refused to assist me. I gave them my name, my room number, the card on file was in my name not my husbands, still refused to assist, they would not call Metro police for me, I asked several individuals from the staff to at least call our phones, they lied said they did. Cell phone carrier confirmed that no one from hotel called either of our phones during this timeframe. The staff allowed me to wonder without a phone, shoes, or appropriate attire for hours in the lobby looking for my husband. Missing a wedding as well, and the staff was aware this is why I was in town staying at their hotel. It was several hours later and more than a dozen times being told by the hotel staff they filed a report within hotel and nothing more anyone could do for me. Apparently my husband was also being told this as well, HE had to go on a chase locating the phones with “ find my iPhone future “ from another device without assistance from hotel. With this horrible experience, I would like to point out that there was one ONLY ONE individual from this hotel who helped significantly in the locating the phones and continued to help me navigate through this experience. He was the Hotel night shift manager of security. Once he became involved that night, things quickly turned around. I am extremely grateful for “ MICHAEL “ head of hotel security at the Golden Nugget.

Dodger Joseph

I come a few times a year and last visit decided to try out Golden Nugget. Had such a phenomenal time that I rebooked a month later. When I booked back in September, I called to verify the pool would be open. I was told it would be. Booked for a week. This was a special trip as it was my anniversary and I was proposing. We arrive to find out the pool is closed for the whole week we were there. Some kind of communication would've been nice. Very disappointing as we planned to spend alot of downtime relaxing in the pool. On top of that, the toilet in the room we were in did not work. You had flush multiple times for anything to go down. It couldn't even flush TP on one go. Dealing with that for a week was not great. Add to that, my new fiance and I were hoping to work out together. We get there and were told she was not in proper gym apparel. Shes brought her normal gym apparel. A tennis skirt (which has compression shorts under) and a normal gym t-shirt. She didnt want to have to buy new clothes when there should have been no issue. I ended up working out alone and saw so many women with only small compression shorts and a sports bra. How is that OK but a tennis skirt is not?? Maid service was nice and food reservations we had in the nugget were also very good. I doubt anything will come of this but I felt compelled to say something. It's upsetting what was supposed to be a memorable week ended up being weighed down by a bad stay.

Winnie Kay

We had a great experience at Golden Nugget last year, so we decided to return this year with our toddler son. Unfortunately, this visit was very different from our previous experience. We had problems right from the check-in process. There was only one staff member assisting guests at the kiosks, and she appeared to be busy on her tablet while several of us were waiting for assistance. The biggest disappointment was the pool. When we arrived, we noticed the Tank was closed. We were never informed about this before our stay, and we did not see any warning about the closure on the property nor on the hotel's website. Latet, we were informed by one of the life guard that the Tank would be under maintenance for rest of year. Our son was extremely disappointed because he had such a great time at the pool during our stay last year. The pool experience was one of the main reasons we chose to return to Golden Nugget. After returning to our room, we discovered that the shower had extremely low water pressure, and there were black stains on the bathtub. Our room also faced Fremont Street, which made it very difficult for our toddler to sleep because of the noise. Because of all these issues, we requested a room change. We were told the hotel was fully booked and that the only way to change rooms would be to downgrade our room. We decided to stay in the room and try to make the best of the situation. Unfortunately, that night was extremely difficult. We had loud music coming from Fremont Street as well as noise from a party room next door. The noise continued until after 3:00 AM, making it very difficult for our toddler and our family to sleep. We chose Golden Nugget again because we had such a positive experience last year. This time, however, the lack of communication about the pool closure, the condition of the room, and the excessive noise made our stay very disappointing. We hope the hotel takes these issues seriously, especially when families are choosing to return based on a previous positive experience.

mike spike

I stayed in Gold Tower room 1206. The room view was OK. Hotel service was great- We arrived a little early and when the computer system said our room wasn't ready yet, a person used their computer to find us a room that was ready immediately. That was very helpful. All the Staff we interacted with were perfectly kind, helpful and professional. My big problem with the room was the opaque bathroom door. This is an insane choice. Look at my pictures of how the bathroom light illuminates the entire bedroom by itself. If you have to use the bathroom at night you will wake up your partner, that is how bright it is. There's no soft light in the bathroom. It's all or nothing. I ranked the location of the GN as 4/5 because it depends on what you're doing. On previous trips I stayed on the strip and visited locations on the strip. This time I went mostly off-strip for entertainment and food. There are plenty of eating and entertainment options within a walk or short ride of the GN. I highly recommend walking to the Broken Yolk for breakfast. While you could walk to the Vegas Premium Outlets, it's worth the ride and it's a much more leisurely and clean shopping experience than on-strip. GN was very good as an off-strip option. I don't think the pool was sanitary. I am from a resort town, I've worked in resorts and I've traveled quite a bit. I know when pool water doesn't smell quite right. My wife shaved her legs then went into the pool. Then she developed an infection on her leg. We cannot think of any other vectors of the infection. When she was in the pool, I went over to test the water with my feet but I didn't like the way it smelled so I didn't go in. Take what I'm saying with a grain of salt as I cannot prove anything, but that's my opinion.

Melissa Mancini

The hotel itself is nice enough, I would recommend it if you prefer staying in downtown Vegas. The rooms are large, the bed is comfortable-- our bathtub in particular needs to be reglazed, but that isn't a big deal. My biggest disappointment is the 21+ pool area-- it is a complete ripoff for $40 extra per person. It offers a tiny infinity pool that gets overcrowded within minutes and there is zero shade unless you purchase the more expensive option of the loungers (still not worth it). The pool check-in process is also a pain. The hotel itself is nice, I wouldn't recommend paying anything extra at all for the pool.