Occidental Costa Cancun

Debra Lopez

I have a few things that I think the hotel needs to improve. We have been to many all-inclusive hotels, and we think your Cancun Occidental needs to be better. First of all, the hotel did not have a walk-up pool bar, making the lobby hotel bar as the only option. There was not enough workers in the pool area to serve us so we would have to exit the pool and go to a bar, which with only two people serving in bar is not enough. We were extremely disappointed with not have the option of the restaurants at night because our stay was only 3 nights. We have never had this happen in any other all-inclusive. The nights we stay have never matter. The entertainment was very limited during the day to keep guests entertained, and at night even worse because after the show at 10pm there is nothing else in the hotel with music and the lobby bar closing at 11pm is ridiculous. We were only given the option to pay to go to Coco Bongo. The hotel should have a club. The bar in the lobby had no music , very boring. The option of the beach is terrible. Not only is it too small of an area, we also had the worry of all the warnings that alligators could be in the water since it connects to the lagoon. Would also like to mention that the food quality in the buffet should be improved, especially since you limit the food options to those who go for a short stay. The lobby should have more fans because we were extremely hot while waiting in the long lines and there was no ventilation to make it bearable. I usually read the expedia reviews and saw positive reviews and that is why we visited your property but I really wish previous guest would have mentioned all the things that we experienced which was negative.

Saloni Bhatia

Great Stay in a Perfect Location! We had a wonderful time at this all-inclusive resort in Cancun! The location couldn’t be better — right on a beautiful stretch of beach with amazing ocean views from our room. Waking up to the sound of the waves every morning was truly relaxing. The staff were absolutely fantastic — always friendly, helpful, and ready to make sure we had everything we needed. Their warm hospitality really made our stay special. Tony@Mexican linda restaurant was superb. Grace took us for kayak tour, she was awesome too. Brandon is the life of this resort, he is just too sweet and has an amazing smile. Magic show / live music/ classes were all interesting!! There were plenty of fun activities throughout the day, from beach games to live entertainment in the evenings, so there was always something to do. The food was decent overall — not exceptional, but good enough with a nice variety to choose from. Overall, it’s a great place to unwind, enjoy the beach, and soak up Cancun’s beauty. We’d definitely recommend it for anyone looking for a fun, relaxing all-inclusive vacation with great service and unbeatable views!

Dean Russell

Ok, but terrible food and vibe, unless you love slightly below room temperature food, pizza, weiner and hamburgers patties with hidden tortillas and underpaid cooking staff apparently. Then go for it. Its lacking any generosity of the venue other than the staff being cool. And zero beach. Overall I would give it a 2. But staff and room were pleasant. But avoid this one. Spend the money if you expect quality, our rebound choice from this accidental booking was stellar at grand fiesta americana Coral.. vip treatment and amazing food, room and beach. Also just about any other place I've been is better than occidental for the price, they just dont put any effort into the food at all and it could be at least ok if they did. The beach still sucks

Leilla I.

Brandon, Axel and Henri were so much fun to do activities with! They are so nice and friendly and always so energetic which made it really fun! Brandon’s classes are so so fun!!!! Ivonne and Grecia were amazing too and super willing to help with everything we needed!! The DJ at the pool plays really good music and makes pool time super enjoyable! The Albatros (buffet) was great! Food for everyone and all the waiters/waitresses are very attentive. Everyone makes you feel extremely welcome and comfortable. Overall the resort is great The only downside are the rooms which are outdated and need some work.

Jamie Moore

This is our 4th time staying here. We love it! We wanted to take a moment to recognize Vanilly. During our dining experiences, he provided excellent service! He had a natural friendliness and care for us!!! Definitely someone who deserves recognition and a raise for service that went beyond our expectations!!! Much love to you Vanilly!