Allegro Playacar

Cassandra :D

This was amazing for me as someone with celiac a severe gluten allergy, the staff made me feel comfortable and accommodated my needs. For breakfast and lunch we spoke to the chef explaining the allergy and cross contamination and they did not hesitate to cut us fresh fruit from the back, and make us meals for example for breakfast we had eggs, fruits, gluten free bread, and to top it off the even made us banana pancakes. Also for breakfast on the first day the chef knew right away that the eggs were not okay because they were made with butter that was shared amongst other gluten containing things, which made me happy that they understood the cross contamination. For lunch we had rice and veggies with fish/chicken, they made a gluten free pizza, even made us tacos pork/beef/chicken from the back as well. It was seriously extraordinary, and after a few days we stopped needing to talk to the chef the hostess would go give our order directly to the chef for us and when they’d bring us the food they always mentioned how it’s gluten free. For dinner there was the amazing chef Antonio he was very knowledgeable about what was gluten free at the buffet so for dinner we would go right as it opened before others cross contaminated things that way it gave us options and one night he even came out with tortillas for us to add to our meal. Dinner was the only buffet we ate at since we’d go before things got cross contaminated. For breakfast and dinner since we wouldn’t get there before others the chef would get us stuff from the back. For lunch and dinner they also gave us gluten free dessert options like brownies, apple cake, corn cake, mini lemon muffin, cheesecake, etc. We also did get dinner reservations for the Italian and Mexican restaurants and for both dinners they staff let us know which dishes were able to be modified to be made gluten free (the Italian it was meats just with no sauce, and for the Mexican we got tacos just with corn tortillas and without a certain seasoning since they weren’t sure but for the Mexican dinner we also did have flan for our dessert). Honestly before going on this trip I was really worried that I was not going to eat much, but when I tell you I was super full after every meal with how much options they gave us it was amazing. As a celiac who must have a gluten free strict diet this was way better than I thought it was going to be thanks to how much knowledge and care they staff had regarding my allergy.

Aleksandra Sarowska

I have had an amazing stay at this hotel and would highly recommend it to anyone visiting Mexico. The first thing that stood out to me was the cleanliness. The entire resort is exceptionally well maintained, from the rooms to the restaurants, pool areas and gardens. The housekeeping team does a fantastic job and everything is spotless. The staff are truly wonderful. Everyone is friendly, welcoming and always happy to help with a smile. Their hard work and positive attitude made my holiday even more enjoyable. The food is another highlight. There is a great variety available every day, with plenty of fresh options, local dishes and international cuisine. No matter what you fancy, there is always something delicious to choose from. The hotel itself is beautiful, with lovely facilities, a relaxing atmosphere and plenty of activities for guests who want them. Whether you want to relax by the pool, enjoy the beach or stay active, there is something for everyone. Overall, I have had a fantastic experience and would definitely return. Thank you to all the staff for making my holiday so special!

Alex Sal

For travelers coming from the United States, this hotel offers good value for the money. The prices are reasonable, and the amenities are decent, but you generally get what you pay for. I would compare it to the Motel 6 of the Barceló all-inclusive brands. It's not a bad resort, but it is smaller and more basic. The savings compared with the Barceló Maya Grand Resort, just a few miles south, may only be around $30–40 per night, and in my opinion the Grand Resort is well worth the extra cost. If you stay here, I recommend requesting a **ground-floor room**. During our stay, the air conditioning in our second-floor room never cooled below about **24°C (75°F)**, making the room warmer than we would have liked. We also had issues with insects in the room. We placed towels under the door to reduce the number coming in, but we still found insects inside. My son developed several itchy bites on his legs during our four-night stay. I can't say whether they were caused by insects entering the room or by bed bugs, so I can't make that conclusion. After four nights, we moved to the Barceló Maya Colonial at the larger Barceló Maya Grand Resort, where our experience has been significantly better.

Megan Kelly

Very small resort and quiet. Perfect for relaxing. Staff is very friendly and accommodating. Rooms are small but clean. Not a lot of storage space but fine for a week. Beach is absolutely beautiful. Lots of beach chairs and palm trees for shade. Beach service is fantastic. Food is fine. You will always find something but the buffet and a la cartes are definitely not for foodies. Very repetitive. We would come back for sure though. A nice touch is that every room has a patio with a hammock. Great resort!

Gabriel Ballesteros

Nice resort for a stay with family and friends. Food is quite good, although a wider variety would be much appreciated. The staff is very friendly and always helpful. The beach is quite big, with lots of space for the family, although a little bit more of shade would be great. There’s a kids club well equipped for the little ones, my kid enjoyed it a lot The entertainment/animation staff were also very friendly and had several activities to keep the guests entertained (bingo, trivia, contests, among others). Annet and Angel were great at this area!