Hotel Allegro Cozumel

Camille Bare

We stayed with the premium package. The poolside service at the premium pool was not great this year compared to 4 years ago when Henri waited on us. We were only waited on poolside a couple times, until we left the premium pool and went to the main pool with the swim up bar and went were waited on consistently by a nice lady named Dana. The food on the resort is very mid, nothing spectacular. Having a buffet is nice, the food at the flat top in the back of the buffet is very good. We had the Italian restaurant experience and it was only okay. If you want great Mexican food, go across the street to iguanas. Amazing service, very good tacos, quesadillas, fajitas, etc. We celebrated a birthday here this week and Arbey went above and beyond to make it a special night for our birthday girl and even went and bought a cake with his own time and money. We remember Arbey from our first time here, and he is such a bright person and friendly face. We can’t wait to see him again. He is also a very great entertainer and has amazing energy. The over all stay is amazing. The beach is beautiful. The rooms are clean and neat and every employee I encountered is friendly and happy.

Nita Smith

Wonderful resort with excellent service, plenty of activities and great people. Diego is great. Very engaging and puts on great activities!! The activity pool is the place to be and Arbi is also really fun. The guitarist and sports bar was a great place to meet others. And last but not least was the beach!!! Absolutely amazing. Other reviews talk about the food but that’s not unusual with inclusive resorts. We found something the eat every meal that was really good!

Jose Martinez

We are longtime fans of the Barcelo brand, but Allegro Cozumel deserves an honest review of its own. Unfortunately, the room experience was a major disappointment. Our room, 4111, was in very poor condition and clearly outdated. On the very first day we had two water leaks coming from the ceiling, one of them inside the closet, which soaked our luggage and clothes. This completely ruined the start of our stay and is simply unacceptable at this level. That said, what truly saves this hotel is the people. The service is one of the best you will find. The staff works incredibly hard, always greets you with a smile, and genuinely does their best to help. Their attitude and warmth make a real difference and deserve recognition. The location is also a huge plus, right in front of some of the most important reefs in the area, which is perfect if you come to Cozumel to dive or snorkel. Sadly, the hotel feels old overall, and the limited food options take away from the experience. With better maintenance and more dining variety, this place could be much better. Because of the serious room issues, but also because of the excellent staff and unbeatable location, I am giving this hotel three stars.

Kieran Crawford

Rooms were acceptable with good AC but a lot of bugs got in through gaps in the door. Bed was comfortable. Food was disappointing in general and there was nothing available in between meal times really. The japanese restaurant was good, but the rest got old pretty fast. Very little variety day to day either. Bars generally good, service was hit and miss at the swim up one. No hot tub. There is one, but it was the same temperature as the pool. Staff really good across the board. Pier access required a ~5usd fee per day, which is an obvious tax on other tour operators. Pretty annoying to have to pay for this. They actually called my dive boat and claimed I didn't pay, good thing I kept receipts. No more issues after that. Excellent location for diving, it's only a couple of minutes away from the best sites by boat. That said, there are pretty limited scuba-related amenities at the resort or in the rooms. The price was good, but overall I'd probably try somewhere else next time.

Chris Parkerson

Amazing service. If you expect good food at an all inclusive in general, you're barking up the wrong tree. I can't rightly give this a 4 or 5 when there is so much good food on the rest of the island, especially downtown. If you like kid entertainment and music all day this is the spot for you. Might even be one of the better places for diving but we didn't dive anywhere else. The diving was baller though. Love Cozumel for that. Stewards and bartenders were top notch, though! If we had kids we would definitely go again!