Meliá Zanzibar

David_GHR

Our experience at Meliá Zanzibar was absolutely fantastic, but if there is one person who made our holiday even more special, it was Lilian. She was one of the waitresses who looked after us almost every day, and without a doubt, she was the best. She was always smiling, incredibly kind, attentive, and constantly one step ahead of our needs. She quickly learned what each of us liked to drink and would often bring our drinks before we even had to ask. Whenever we were relaxing by the pool, she would also surprise us with something to snack on. These small gestures made a huge difference and made us feel genuinely cared for. Another thing that really impressed us was that she speaks Spanish, and at a very high level. Being able to communicate with her in our own language made the experience even more personal and enjoyable. We would also like to thank Guillermo, the hotel manager, and his entire team. From the very first day, they made us feel completely at home. They were always checking in on us, taking the time to chat, and making us feel as though we had known each other for years. Any question or small issue we had was handled quickly, professionally, and always with a smile. It is clear that this hotel has a team that genuinely cares about its guests and is passionate about creating unforgettable experiences. A huge thank you to everyone, especially Lilian and Guillermo. They are a true credit to Meliá Zanzibar, and we would not hesitate to come back.

Yosr Maamouri

had an excellent stay at Melia Hotel and would like to sincerely thank the entire team for their professionalism and kindness. A very special thank you to the managers, who were constantly present around the resort, listening to guests and making sure everyone was satisfied. It is rare to see a management team so involved and approachable. Even the smallest complaint is taken seriously and handled quickly and professionally. The staff were incredibly friendly and attentive, especially the reception team, who were always welcoming, smiling, and ready to help. Everyone genuinely does their best to ensure guests have the best possible experience. My room was beautiful, modern yet authentic, very comfortable, and impeccably clean. I also really enjoyed the swimming pool, which was pleasant, well-maintained, and spotless. I highly recommend this hotel. Thank you to the entire team for making my stay so enjoyable. I look forward to coming back in the future!

Mirvat Mijahed

⭐️⭐️⭐️⭐️⭐️ **An unforgettable stay – truly outstanding\!** We had the most amazing week at Meliá Zanzibar\! Everything was outstanding from beginning to end, but what really made our stay so special was the incredible service\. The entire staff went above and beyond to accommodate every single one of our requests\. Everyone was extremely professional, kind, attentive and ALWAYS smiling\! They made everything so easy for us, especially travelling with our 11\-month\-old baby\. A very special mention to the chef, who was absolutely amazing with our baby\. Twice a day, he prepared special fresh meals just for her, always making something different\. As parents, having this level of attention and care made such a huge difference and allowed us to really relax and enjoy our holiday\. The food in general was excellent, the hotel was beautiful and very clean, and the managers were always present and available\. They would regularly come and speak to the guests, asking if everything was going well or if there was anything they could do for us\. You really feel that guest satisfaction is a priority here\. I travel a lot and have stayed in many hotels around the world, but Meliá Zanzibar is genuinely at the top of the game when it comes to hospitality and service\. A HUGE thank you to the entire Meliá team — every single person, with zero exceptions\! ❤️ You made this week unforgettable for us and for our baby, and we are leaving with such beautiful memories\. We will definitely come back\! Thank you for everything\! ❤️

Oliver Warburton

We stayed for 6 nights at Melia during the first week of July. We arrived with high expectations considering we chose Melia hotels often for other trips and we heard this was one of their most luxurious resorts. There aren’t many hotels to choose from in Zanzibar with known reputations that provide luxury accommodation. Unfortunately our high expectations were not met. If you are looking for a resort with organised and well trained staff, this is not the place but maybe Zanzibar isnt the place for you? The hotel itself is stunning and every part of he hotel is beautiful. This is the main attraction. The level is a must. It wouldn’t be a very nice stay without this as the main part of the hotel is the oldest area. The level is much newer and provides an infinity pool view and a more luxurious and relaxed environment. The staff are extremely friendly and smiley. This is where the positives end. The problems at Melia just compounded from our first night. 1. When we arrived we negotiated a room upgrade and the level. We were not told that construction was taking place next to our room at the time of upgrading and we had toilet problems within our first hour of arrival until we departed this room. Engineering had to come every day to fix. 2. On night 2, I fell severely ill from the dinner I ate at the Jetty and ended up getting food poisoning and eventually dangerously low glucose levels. I spent three days recovering in bed and on the bog, ruining half of my stay. Be careful with the food at the jetty. Avoid the seafood soup as I believe it was this that caused my stomach issues. I had to be seen by the onsite doctor who gave me IV drips and medication. Thankfully the hotel covered all of these associated costs. As they should. Due to the issues with our room and falling ill from dinner they offered us an upgrade to the Ocean beachfront villas which we extremely appreciated and this totally changed our experience. We rarely left as it was just so beautiful and peaceful to have our own private space and pool with the most memorable bath view of my life. I will never forget waking up there. It was incredible. 3. Whilst the staff are kind and friendly, they are not trained at all. We faced many many communication problems with our requests and they are extremely/painfully slow in service (be prepared for waiting very long times for table service and receiving food and drinks). They also do not understand the menus and what some of the ingredients are on the menu, including the chefs. Many times we would point at an item on the menu which they wouldn’t actually know what it was. 4. In room dining is a total mess. I would avoid if you can. Minimum wait time is an hour and when they get your order wrong which they will be prepared to wait another hour for the right order. Every day we had problems with in room dining. One morning we waited 2 hours for breakfast and one lunch time it took three hours for them to get our order right. They gave us iced tea instead of ice. Eventually we had to explain our issues with the executive chef, head butler, head of F&B and hotel manager. They agreed with our points raised and pointed to a lack of staff understanding. Since this moment they handled our villa requests and there were no issues after this. It’s the general staff of the hotel who need to meet this standard. They are not very intelligent people I’m afraid and are not aware of what service levels are needed for a 5 star hotel but I blame the hotel for this. 5. Food consistency from one day to the next was not the same. Eg, The pizzas were incredible one day and awful the next. Club sandwich’s coming without bacon or sauce.

Puchinszki Laszlo

A hotel in a beautiful location. Beautiful garden, many types of accommodation. Unfortunately, the main restaurant and the main bar were closed for renovation, so we don't know what it was like. Thank you for the room upgrade, we got a LEVEL bungalow. Nice, comfortable, huge. Monkeys often roam the terrace, it's worth watching out for them. What went wrong in the room, were fixed almost immediately, unfortunately there were quite a few in the first few days. The air conditioning, the refrigerator, one of the lights were broken... but this was usually fixed and replaced quickly. Unfortunately, the wifi in the room is very weak, the phone was constantly disconnected. The Gabi beach is beautiful, the low tide is of course high in this area too, you can't always bathe or swim in the ocean. Catering: normal all inclusive, nothing special, standard food and drinks. The Gabi Beach restaurant offers dishes beyond expectations, it's worth trying almost everything. The a la carte menu of the LEVEL restaurant is sophisticated and the service is much more professional. Thank you: Andrea, Zawadi, Liliana, Secilia! Take care of the cat that lives on the beach, he's a very nice cat, we almost brought him home :)