Kempinski Hotel & Residences Palm Jumeirah

Ramzi Ghurani

We had a wonderful staycation at Kempinski. From the moment we arrived, the staff were incredibly welcoming, hospitable, and accommodating. The room was amazing, beautifully maintained, and very comfortable. The facilities were absolutely top-notch, and the swimming pool was one of the classiest and most beautiful pools we have seen. Everything about our stay felt elegant, relaxing, and truly five-star. We loved our experience and would definitely recommend Kempinski to anyone looking for a luxurious and memorable stay. We would be very happy to come back again.

Göksu Gökmen Özel

On May 29th, my friend and I went to the hotel for a day pass. The evening before, we called the hotel to confirm the price because the website showed 159 AED for entry, including food. We wanted to make sure the information was correct. The lady on the phone confirmed that the price was indeed 159 AED and that meals were included. However, when we arrived at the hotel, the reception staff told us the price was actually 250 AED. They simply said, “Sorry, the same issue happened with another customer yesterday as well. If you pay 250 AED, you can enter.” Basically, they made us look like we were lying. We then asked to speak with the manager. Someone came to speak with us, but all they said was “sorry.” I do not even believe the woman we spoke to was the actual manager. The whole situation was handled very poorly. On top of that, the service was extremely bad. The staff outside were very slow, and the pool was not very clean. But more importantly, misleading customers like this is unacceptable. We are two women who came all the way there, paid for a taxi, and then felt forced to pay the higher amount because we did not want to go back after already arriving. We had to spend money we did not plan for because of false information given by the hotel staff. Why are you misleading people? Why are you giving false information to customers? If necessary, the phone calls should be reviewed. This was a very unpleasant experience and completely unworthy of a hotel like yours. I definitely do not recommend this place to anyone. I will report this situation to Dubai Tourism.

Mark Narouz

Excellent day-use experience! The hotel design is like a palace I really enjoyed my day use at there. The staff were incredibly welcoming and helpful, and the beach is calm, relaxing, and perfect for a weekend getaway. Highly recommended!

A D

Best place ever. Very laid back, good service and great amenities and clientele. Villamore restaurant on the beach is a dream, the beach is a dream, the pool and swim-up bar is great. Very old Dubai setting, this is where you should live if you’re ”established”, diss the steel and glass builds please, we all need a palace.

Anthony Cruise

As an apartment owner, my recent experience has been extremely disappointing and far below the standards expected of a five star property. My designated parking space was blocked without any prior notice and I was unable to park my vehicle. When I raised this with the security and valet team, the response given was simply that “they were busy.” This is not an acceptable explanation, nor does it reflect any level of professionalism or accountability. The communication from the security and valet staff was poor, unstructured and lacking basic customer service standards. It appears there is no clear system or protocol in place to manage such situations, which is concerning for a property of this calibre. What is even more troubling is the apparent absence of effective management oversight. Issues like this should not occur in a luxury residence, and when they do, they should be handled promptly and professionally which was not the case. For a property positioned as a five star development, the level of service currently being delivered is closer to that of a two star operation. There is a clear disconnect between the brand image and the actual resident experience. This matter requires serious attention from senior management to ensure that proper systems, training and accountability are implemented. Anthony Cruise Chief Operations Officer The Office of HH Sheikha Hend Al Qassemi