Il Mercato Hotel & Spa

andreea matei

This was my second stay at IL Mercato Hotel and Spa and once again everything was excellent, the hotel looks beautiful, the atmosphere feels relaxing and elegant, and you can see that attention is given to every detail. The rooms were very clean, comfortable and well maintained, which made me feel at home from the first moment. The food was very good, with plenty of choices every day, fresh ingredients and great taste, so every meal felt enjoyable. The staff were polite, friendly and always ready to help with a smile, and the management clearly does a great job because the whole place runs smoothly and professionally. The location is also very convenient, close to shops and places to walk in the evening, which made the stay even more pleasant. I truly enjoyed my time here and I will definitely come back again, I fully recommend this hotel to anyone looking for a relaxing and high quality holiday experience. ⭐⭐⭐⭐⭐

KLEOPÁTRA AISTHITIKÍ

We've just returned from our third stay at the wonderful IL Mercato hotel, and once again, it exceeded all expectations! From the moment we arrived, we were greeted with warmth and genuine hospitality. This hotel truly feels like a home away from home. Exceptional Service A special mention must go to the hotel manager, who consistently demonstrates incredible kindness and care.The rooms were spacious, clean, and well-equipped. The pools were sparkling and refreshing, and the splashpark was a huge hit with our daughter (and us!). The convenience of having a McDonald's right there was an added bonus! We are already planning our next trip back from the UK and can't wait to return to our favorite hotel! Thank you, IL Mercato, for another unforgettable holiday!

Alban Papara

The hotel is well located and offers plenty of facilities, but needs immediate renovation. Everything was probably as old as since it was built in 2006. Old furniture, some of them broken. Food was poor and cleanliness was even worse. Few good thing we truly appreciated: - the staff, both hotel and beach staff were welcoming and helpful. - close to the lobby there was a tour agency where you could buy different daytrips - taxi service in the hotel and Abdo the manager was punctual.

Cem ERDEM

This hotel felt more like a madhouse than a place to relax. For seven days, the same food was served over and over again: chicken, zucchini, and potatoes. The dishes were either excessively salty or overly spiced. Meals served at lunch were simply reused for dinner. This might be common in some all-inclusive hotels, but here there were only one or two main dishes, and everything else was constantly repeated. I ended up losing weight because I could barely eat anything at the hotel. Local guests admitted to the hotel were filming my wife and daughter without permission. They were constantly walking back and forth in front of us in a very uncomfortable way. The same local guests were shouting and making noise in the corridors at night. Even when reported to reception, nothing was done. This is absolutely not a place you can safely come to with your wife and daughter. These local guests were also behaving in extremely unhygienic ways at the buffet, touching all the food with their hands and even picking meat directly from dishes with sauce. No warnings were given, and no action was taken by the staff. The reception staff were completely unhelpful. In particular, the man with glasses showed no interest in resolving any issues. No matter what you explained, it made no difference. They were rude and irresponsible. This hotel is definitely not suitable for families. Leaving this place without experiencing serious harassment feels like an achievement, as you are constantly disturbed. Especially on weekends, groups of aggressive, intimidating men arrive at the hotel. They sit around staring at women in a disturbing way, shouting, and behaving as if everything around them belongs to them. They occupy sunbeds with their shoes on, watch people around them, and move in groups of three or four. Finally, this hotel would barely qualify as a 1-star property by EU standards. Safety and cleanliness are at the lowest possible level. Do not be misled by its 5-star rating. It is far better to pay a bit more and choose a different hotel.

Khawaib Ahmed

I was very disappointed with my stay at IL Mercato Hotel & Spa. I booked a Superior Room, but the room I was given was far from superior and had numerous maintenance and cleanliness issues. The bathroom exhaust fan was not working, the door hatch/lock was broken, and we had serious issues locking the room door. On two occasions, I had to go back to reception because the door would not lock properly. When a staff member finally came to check, his attitude was extremely unprofessional — he spoke to me as if I was lying and appeared visibly unhappy to be dealing with the issue. In general, staff throughout the hotel seemed unhappy and irritated with guests, which made the experience very uncomfortable. The bathtub had a visible crack, which management initially ignored. When we later discovered that water from the shower was leaking down to the floor below, only then did the hotel react and move us to another room. This should never have been allowed in the first place. In the bathroom, the bath plug was missing, and despite complaining to reception, nothing was done. Cleanliness was another major concern: - The area behind the fridge was dirty and filthy - Spotlights were hanging out of their holders - Mirrors had black patches and were clearly not well maintained Breakfast was also disappointing. The food did not taste fresh and appeared dry, as if it had been sitting for days. This was well below the standard expected of a hotel claiming a higher rating. Out of the three hotels I stayed in during my time in Sharm El Sheikh, this was by far the worst experience. In my opinion, this hotel does not meet the standards of a 4-star property and feels more like a lower 3-star hotel at best. I would not recommend this hotel unless significant improvements are made to room maintenance, cleanliness, food quality, and — most importantly — staff attitude toward guests.