Il Mercato Hotel & Spa

KLEOPÁTRA AISTHITIKÍ

We've just returned from our third stay at the wonderful IL Mercato hotel, and once again, it exceeded all expectations! From the moment we arrived, we were greeted with warmth and genuine hospitality. This hotel truly feels like a home away from home. Exceptional Service A special mention must go to the hotel manager, who consistently demonstrates incredible kindness and care.The rooms were spacious, clean, and well-equipped. The pools were sparkling and refreshing, and the splashpark was a huge hit with our daughter (and us!). The convenience of having a McDonald's right there was an added bonus! We are already planning our next trip back from the UK and can't wait to return to our favorite hotel! Thank you, IL Mercato, for another unforgettable holiday!

Jeannette Eacott

I stayed here with my partner and children in January 2023 for 2 weeks and we loved every minute of our stay. Our rooms were big and very clean, we had a nice balcony, and the cleaners came in every morning also making animals out of the towels and leaving them on the bed for my kids to see. They loved it. The restaurant in very nice and the food is delicious. The pools are quite big and the pool on the rooftop is beautiful with stunning views. Everybody at that hotel was super helpful, polite, and even got us discounts with all our excursions. I would highly recommend this hotel.

Khawaib Ahmed

I was very disappointed with my stay at IL Mercato Hotel & Spa. I booked a Superior Room, but the room I was given was far from superior and had numerous maintenance and cleanliness issues. The bathroom exhaust fan was not working, the door hatch/lock was broken, and we had serious issues locking the room door. On two occasions, I had to go back to reception because the door would not lock properly. When a staff member finally came to check, his attitude was extremely unprofessional — he spoke to me as if I was lying and appeared visibly unhappy to be dealing with the issue. In general, staff throughout the hotel seemed unhappy and irritated with guests, which made the experience very uncomfortable. The bathtub had a visible crack, which management initially ignored. When we later discovered that water from the shower was leaking down to the floor below, only then did the hotel react and move us to another room. This should never have been allowed in the first place. In the bathroom, the bath plug was missing, and despite complaining to reception, nothing was done. Cleanliness was another major concern: - The area behind the fridge was dirty and filthy - Spotlights were hanging out of their holders - Mirrors had black patches and were clearly not well maintained Breakfast was also disappointing. The food did not taste fresh and appeared dry, as if it had been sitting for days. This was well below the standard expected of a hotel claiming a higher rating. Out of the three hotels I stayed in during my time in Sharm El Sheikh, this was by far the worst experience. In my opinion, this hotel does not meet the standards of a 4-star property and feels more like a lower 3-star hotel at best. I would not recommend this hotel unless significant improvements are made to room maintenance, cleanliness, food quality, and — most importantly — staff attitude toward guests.

Ganna Repik

The rooms are very worn out. The bathroom was dirty and some furniture was in poor condition. I immediately asked to change my room, because the first one smelled strongly of tobacco. The second room was slightly better, but located close to the lobby, where every evening there were loud and drunk guests, so it was noisy. Most of the staff are friendly, but not all. Food is about 3/5. The hotel territory doesn’t have many green areas or cozy spots to enjoy the weather outside. I understand that the price is low, but they really don’t pay enough attention to cleanliness. To reach the sea you need to take a small bus. The beach ‘Terazzina’ has no corals — you can find much nicer spots for swimming and snorkeling around Sharm.

Alban Papara

The hotel is well located and offers plenty of facilities, but needs immediate renovation. Everything was probably as old as since it was built in 2006. Old furniture, some of them broken. Food was poor and cleanliness was even worse. Few good thing we truly appreciated: - the staff, both hotel and beach staff were welcoming and helpful. - close to the lobby there was a tour agency where you could buy different daytrips - taxi service in the hotel and Abdo the manager was punctual.