HL Paradise Island Hotel

Greta Vitkauskaitė

We are very disappointed with this hotel. We have been to many places in Spain, and nowhere have we had such a bad experience as here. We chose the all-inclusive option, but only a few cocktails are included and they don’t taste good. If you want tasty ones, you have to pay extra. The ice cream is either not good or most of the time unavailable. If you want good ice cream, you have to pay extra too 😀 After 11 PM, everything has to be paid for. Coffee in the restaurant is only available in the morning — if you want coffee during lunch or dinner, then no chance 😀 We came for lunch with our almost 3-year-old child, and I tried to pour some juice, but the machine wasn’t working. I asked the staff why it wasn’t working, and he pointed at Coca-Cola, Sprite, and similar drinks saying those were working. I said, “Are you serious? My child doesn’t drink those.” He asked me, “Why?” 😀

Kerry Fonseca

Was concerned for our holiday after all of the negative reviews. We travelled as a family of 5- 2 adults and 3 kids. The hotel doesn’t deserve all the really bad reviews it gets. It’s mediocre but that’s what you get when you are paying half the price of other all inclusive resorts. We went in without high expectations and so we weren’t disappointed. A lot of the negative reviews also seem to be around the guests at the hotel which is not the hotel’s fault either! The pros - the pools and waterpark are great, we always managed to find sun beds without going out early to reserve them. The water was always clean. The food was good for the price, some of the food eg the salads and desserts were always the same but the mains were different most nights with different themes eg Spanish, Indian, bbq etc. Coffee from the machines was surprisingly good, and all the regular soft drinks are on tap. Snack bar always stocked with food and ice cream much to my kids delight. Can’t really comment on the alcohol as I don’t drink much. Had a couple cocktails, they were extremely sweet but fine. The entertainment team were limited in what they good do but were always trying their absolute best with every activity or show and always super friendly. The water polo was great fun. The reception and bar staff were always friendly and helpful and I felt for them- the way some of the guests treated them was very poor and they had to put up with a lot of abuse. The cons - the rooms are dated but sure you’re only sleeping in the room anyways! There was no hairdryer in our room and the main bedroom, the mattress stank of urine. We were onto reception and they changed the mattress for us straight away. In changing the mattress however they wrapped up my brand new pajamas with the linen although I kept enquiring without housekeeping, my pajamas were gone, never to be seen again 🙄 The water pressure from the shower was very low and all that the cleaning consisted of was making the beds and sweeping and washing the floors. No glasses/ cups were cleaned nor counters cleaned. Overall we had a great holiday. The hotel could improve in many areas but this would drive the price up. Bottom line, if you’re paying a great price don’t expect luxury. But expect a good break away with some fun and relaxation.

Fruitcake

Lovely stay – would definitely return! Currently staying at Paradise Island and having a really nice experience. The hotel is lovely, the pools are always clean, and the rooms are kept very clean too. The staff are all friendly, helpful, and nothing ever seems too much trouble for them. The food has been good with plenty of choice. Overall, we’re really enjoying our stay and would definitely stay here again. Highly recommend!

Ian Macleod

This is a difficult review. I stayed on in Lanzarote after a family holiday and booked the cheapest hotel that didn't sound itchy, so should not be too harsh. I arrived 2 hrs after booking a room there and was surprised to know it was all inclusive. Food ranged from dire on the first night (some sort grim of oriental theme), to excellent when service Spanish foods. The drinks are hellish. I went to the bar in the evening once and ordered a neat rum to see what was on offer. It was a strange syrup of about 12%. This was to keep the guests under control as this hotel is so cheap it attracts the kind of people who like to drink as much as possible. The accomodation is dated but beds were comfortable. Sadly there were a lot of Asian iltiger mosquitoes in the room and grounds. This tends to be due to poor maintenance of grounds in the 100m surrounding the hotel, ie it's their fault as they don't keep standing water under control. All in all if you know what you are booking and you get it cheap then go for it. If you are one of the few families I saw turning up in nice walking gear with fresh faces children then avoid as their vocabulary nwill be significantly broader on leaving than on arrival. Clientele are predominantly Irish and french, attracted by the low price...

Alexandra Fàri

The hotel has potential, and the staff are clearly working hard in a busy environment. However, the overall experience was affected by the behaviour of some guests and the general atmosphere. The apartments are quite basic and would benefit from renovation, especially the bathrooms where there was mould on the ceiling. Cleanliness could also be improved, as the floors were not properly cleaned during our stay. On the positive side, the food was enjoyable. Overall, it did not meet four-star expectations, so I would rate it 3 out of 5.