HL Paradise Island Hotel

Justin Frere-Smith

Absolutely stunning gardens and surrounding areas. The room we gave a 4 star as we were located in room 204, it was just behind the Hotel washer and dryer area or service area so it was extremely loud from early hours of the morning, If you like being awake at 6.30 to 7.00am every day on holiday this is the room for you. No water or coffee/tea in the rooms on arrival and the mattresses and pillows could do with a little upgrade in areas, the views of the ocean from 1-50 or 150-205 the views are stunning. We gave the service a 4 star rating due to lack of staff in some areas, example if it is busy and you order cocktail from outside the all inclusive list you are made wait until the all inclusive drinks are served first even know you are paying for the drink. Found it slightly unusual, the location is about 20 minutes walk from any shopping restaurant location so definitely rent or car, or avail of the bus service from the hotel daily. For me the location was a 4 star due to this. Other than this the facilities were fantastic and the kids had a great time. Would recommend it for family with both younger and teenage children, cool arcade, water park was fab and the food fresh daily.

Kerry Fonseca

Was concerned for our holiday after all of the negative reviews. We travelled as a family of 5- 2 adults and 3 kids. The hotel doesn’t deserve all the really bad reviews it gets. It’s mediocre but that’s what you get when you are paying half the price of other all inclusive resorts. We went in without high expectations and so we weren’t disappointed. A lot of the negative reviews also seem to be around the guests at the hotel which is not the hotel’s fault either! The pros - the pools and waterpark are great, we always managed to find sun beds without going out early to reserve them. The water was always clean. The food was good for the price, some of the food eg the salads and desserts were always the same but the mains were different most nights with different themes eg Spanish, Indian, bbq etc. Coffee from the machines was surprisingly good, and all the regular soft drinks are on tap. Snack bar always stocked with food and ice cream much to my kids delight. Can’t really comment on the alcohol as I don’t drink much. Had a couple cocktails, they were extremely sweet but fine. The entertainment team were limited in what they good do but were always trying their absolute best with every activity or show and always super friendly. The water polo was great fun. The reception and bar staff were always friendly and helpful and I felt for them- the way some of the guests treated them was very poor and they had to put up with a lot of abuse. The cons - the rooms are dated but sure you’re only sleeping in the room anyways! There was no hairdryer in our room and the main bedroom, the mattress stank of urine. We were onto reception and they changed the mattress for us straight away. In changing the mattress however they wrapped up my brand new pajamas with the linen although I kept enquiring without housekeeping, my pajamas were gone, never to be seen again 🙄 The water pressure from the shower was very low and all that the cleaning consisted of was making the beds and sweeping and washing the floors. No glasses/ cups were cleaned nor counters cleaned. Overall we had a great holiday. The hotel could improve in many areas but this would drive the price up. Bottom line, if you’re paying a great price don’t expect luxury. But expect a good break away with some fun and relaxation.

Ian Macleod

This is a difficult review. I stayed on in Lanzarote after a family holiday and booked the cheapest hotel that didn't sound itchy, so should not be too harsh. I arrived 2 hrs after booking a room there and was surprised to know it was all inclusive. Food ranged from dire on the first night (some sort grim of oriental theme), to excellent when service Spanish foods. The drinks are hellish. I went to the bar in the evening once and ordered a neat rum to see what was on offer. It was a strange syrup of about 12%. This was to keep the guests under control as this hotel is so cheap it attracts the kind of people who like to drink as much as possible. The accomodation is dated but beds were comfortable. Sadly there were a lot of Asian iltiger mosquitoes in the room and grounds. This tends to be due to poor maintenance of grounds in the 100m surrounding the hotel, ie it's their fault as they don't keep standing water under control. All in all if you know what you are booking and you get it cheap then go for it. If you are one of the few families I saw turning up in nice walking gear with fresh faces children then avoid as their vocabulary nwill be significantly broader on leaving than on arrival. Clientele are predominantly Irish and french, attracted by the low price...

Alexandra Fàri

The hotel has potential, and the staff are clearly working hard in a busy environment. However, the overall experience was affected by the behaviour of some guests and the general atmosphere. The apartments are quite basic and would benefit from renovation, especially the bathrooms where there was mould on the ceiling. Cleanliness could also be improved, as the floors were not properly cleaned during our stay. On the positive side, the food was enjoyable. Overall, it did not meet four-star expectations, so I would rate it 3 out of 5.

friends forever

Just returned from a week at this Hotel. After reading reviews was a bit worried, but we had a great time. Pools and waterpark were great for kids, weather was not great so a bit chilly but the kids didn't seem to notice, still had hours of fun. Kids club and kiddie disco along with the other pools kept them occupied and lots of fun, staff great and helpful. Rooms spacious with large patio, good sized family accommodation. Only downside was beds not very comfortable and pillows were too hard. Food was better than expected with a great variety, something for everyone. Drinks on tap all day, pool snack bar food was not the same standard as restaurant. Bit of a walk to beach and shops but free bus, which was a must with little ones. All in all a good place for family holiday and great value.