H10 Playa Esmeralda - Adults Only

Jo Helesfay-Evans

Had a lovely time at this hotel. Peaceful location, hard working friendly, respectful and polite staff, good selection of drinks including non alcoholic taste alikes, generous measures, enjoyed my decaf oat milk latte (gluten free) every day at Mikes Bar too. Low key (pleasant but non intrusive) entertainment each evening. Good selection of food choices (I am vegetarian and avoid gluten and always found something tasty to eat at every meal, unlike at other hotels) (note to hotel, it would be helpful if the labels would point out what is specifically gluten free though), for the carnivores there was an area where they also cooked fish and meat to order. Our room was lovely, spacious, clean, well equipped, great air conditioning, very comfortable beds and most importantly to me, (and anyone with misophonia or hyperacusis) very quiet - the rooms must be soundproofed as the minute the balcony doors were closed I could hear nothing from outside or adjoining rooms which was bliss (room 2754 floor 7). The gym was well equipped, we enjoyed the aqua aerobics and the pool was always clean and the perfect size and shape for a decent swim. There are lots of comments on Facebook about sun lounger reserving, people did tend to do that BUT a) there was never any time I couldn’t find a sun lounger (and there were always plenty of empty ones near the indoor pool which is right by the outdoor pool) and b) the lifeguard guy works hard to monitor the situation and you could ask him to find you one that has been reserved but unused, so don’t let people’s sun lounger comments put you off this hotel. Big shout out to the people that really stood out to me - Marco in the restaurant, Jose in the bar, Lili in Mike’s bar, Wahid in the animation team - thank you guys for really adding to my holiday experience. Really enjoyed our week away, very relaxing, had a lovely time.

Job Abroad

This marvellous hotel stay delivered an exceptional experience, highlighted by immaculate rooms, world-class service, and a perfect location. Largely thanks to WAJDI! We remember him from 3 years ago as well, when we visited this hotel. From the moment we arrived, his warm smile and professional welcome made us feel completely at home. He is a spirit of this hotel! :-) Employees like this are rare, and they truly elevate the entire guest experience. Thank you for such stellar service! A big thank you to all bar and kitchen staff and cleaning staff- great job! Guests from Poland

Lorena Plaz

It's one of the best hotels I've visited in a long time. The facilities are beautiful; the rooms are in perfect condition; the beds are very comfortable (finally! I usually hate hotel beds, but I loved these). The pool is gorgeous and incredibly clean. Overall, the entire hotel is very clean. The staff is super attentive, friendly, and hardworking. The food is delicious! Don't miss the opportunity for an all-inclusive stay. The best part was the paradise beach! Staying at this hotel gave us access to miles of pristine beaches with turquoise water and white sand. The cats in the colony were also incredibly sweet and friendly. In short, I fell in love with this hotel and I can't wait to return. My only suggestion is that they hire first aid personnel who are available 24 hours a day. My husband had an accident, and no one was able to help him.

Tessa Magan

Excellent stay. The animations team in particular have been fantastic - SUPER yoga is our favourite. Although it is all inclusive, somethings are limited to a menu (ordered a ginger beer in its own and was refused as it was a cocktail ingredient - pedantic but not quite all inclusive). The bar staff are constantly on it - we applaud you. Loved our week.

Louise

Great hotel, staff are really helpful and friendly. Food is delicious. Buffet is a bit small compared to other hotels we have stayed at. But there are a couple of very good restaurants and poolside bar with food. We went all inclusive with privilege extra and it was well worth it. You can can book into the restaurants as many times as you like. The hotel is close to the beach and the privilege rooms over look the sea. The rooms are beautifully decorated and modern with dressing gowns and slippers. Hairdryer and toiletries.