KN Hotel Matas Blancas

Rebecca Scott

Kn Matas Blancas, Costa Calma (Stay: 4–14 January 2026) ⭐⭐⭐ - If we dont laugh, we will cry!! I stayed at Kn Matas Blancas from 4–14 January 2026 on what was sold as a 4‑star, adults‑only, all‑inclusive holiday. Unfortunately, the experience fell far below the standard advertised, and several issues significantly impacted the quality and safety of my stay. 1. Misrepresented Star Rating This hotel is not a 4‑star property. It is widely recognised as a 3‑star hotel, and during my stay the rating was even amended online to reflect this. The facilities, food, service, and general condition of the hotel simply do not meet a 4‑star standard. Had the property been accurately described, I would not have booked it. 2. Persistent Foul Odour Throughout the holiday, a strong and unpleasant smell was present in various areas of the hotel, including communal spaces and occasionally inside our room despite windows and doors being closed. We reported this twice (9 and 12 January), as did other guests. We received conflicting explanations; first that the smell was due to “reusing the black water”, then that it came from a water purification plant outside the hotel. Regardless of the cause, this was intrusive and made it difficult to relax. 3. Cleanliness Cleanliness varied significantly depending on which staff were on duty. The large floor‑cleaning machine used in communal areas did not actually clean the floors, it simply moved dirt around and left streaks. However, I want to highlight Yuliana, who was exceptional. She consistently left our room spotless and added thoughtful touches, such as filling the ashtray cup with water. She was the one member of staff who delivered a genuinely high standard of cleanliness. 4. Staff Some staff were polite and helpful, but others were dismissive or rude, which further detracted from the experience. Shout out to Rosi, Javi and Melany for super great service and always executing it with a smile or a dance. Also ‘Bryan’ on Reception - Amazing customer service, nothing was ever too much trouble and he was amazing helping with the washing machine issues. Overall While there were a few positives; particularly our room and the efforts of certain staff members - the overall experience was disappointing and, at times, unsafe. The hotel does not meet the 4‑star standard it advertises, and several issues need urgent attention, especially around guest safety, food quality, and consistency of cleanliness. I hope the hotel takes this feedback seriously, as the potential is there, but the current standard falls far short of what guests are promised.

Sam Stuart (Spud)

What can I say, I had an amazing week. My best friend and I stayed at this hotel back in late August, all inclusive. I spent much of my time around the pool bar socialising with the other holidaymakers and the staff. The lady with the short, dark hair and round glasses provided an excellent service, and was great to talk to. She provided a fast service, always with a smile. I enjoyed the food too. Shout out to Melany for always being a ray of sunshine (me and my friend took quite a shine to her). The entertainment was fantastic. Sadly, I cannot remember the name of the man who ran the entertainment, but it was an affable young man who had a quirky sense of humour. I especially liked the bingo, and the party games he would play at the end of the night. I realised quite late in the holiday that they were running "animation" (entertainment) throughout the day. I was able to watch a rather amusing game of mini-golf, with alcohol involved, watching from the confides of my balcony (I may or may not have been hungover...). Reception staff were helpful too. Always called me and my friend a taxi when we needed one, and quickly resolved an issue with our key, with no fuss. I should say why I haven't rated them 5 stars.. - Service in the shop could be improved. - Toilet near entertainments room had no hand soap, and bins were always full. - Place appears to be understaffed, which is a shame, because it's such a lovely hotel. So, service was slow at times, but it wasn't a major inconvenience. - I'm a bit confused that I heard Jet2 customers get 1 day free in the Spa, but that the reception knew nothing about this.. I could be wrong though. Would I stay here again? Absolutely yes! Not a day goes by where I don't wish I was back here. It is a great hotel for the price. I hope to see everybody again in the near future. Also, the hotel cat was cute, and rather cheeky. On one last note: "Shaky shaky dye dye bingo bingo BALLLLLS" (inside joke).

Samantha

After reading the reviews, I wasn't expecting much of this hotel. However, to my delight I thoroughly enjoyed our 7 night stay! The staff were all very friendly, happy, polite, and accommodating. We went all inclusive, & as a fussy vegetarian I didn't struggle to find food each day which I enjoyed. My boyfriend enjoyed all the food too. For the drinks, you have to pay €1 for a cup for the full duration of your stay, and you get this back when you hand it in, personally I thought this was a good idea. The cocktails were strong but not that we minded! Room was basic but large, we had a view of the pool from the balcony. I found all of the hotel to be very clean. Vibes around the pool were great, there were daily activities or mini excursions. Sometimes if you arrive late to pick out a bed, they were all gone. Pool area opens at 10am so there's always a queue to get beds. It closes at 6pm which I haven't experienced before at a hotel, but didn't mind. Unfortunately we didn't use the gym so can't comment. The spa you have to pay, but you get one day free use to use at any time during your stay. It has a pool, jacuzzi areas, sauna and steam room, it was so relaxing inside we loved it. No views from the hotel itself as it is out of the way, again we didn't mind this, a taxi into the town is around €5-7, or around a 30min walk. We rented a car from reception and the process was so quick and easy!! This was around €120 for three days. There's ample parking to the front of the hotel. Check out was easy and there's a shower room free to use if you have a late flight, which is great! All in all I would return to this hotel if I were to visit Fuerteventura again, and I'd recommend it :)

Adrian Knapper Estate Agent

Very Friendly Hotel on the edge of resort but great place relax and chill by the pool. Food average but you paying for buffet style food. What more do you need. Great for single solo travellers looking to make friends with other people in similar circumstances. One of the best Adults only hotels in the area for a reasonable price.

Daniel Brown

Stayed here for a week over new year 29-5th jan Almost changed my booking after reading negative reviews. Don't be put off the stay was actually fine. Most of the hotels all say they are 4* locally, different standards in countries compared back to a 4* hotel in london not quite the same standard, other than general wear and tear pictures provided are pretty accurate of the hotel. Found staff to be friendly and helpful. We only had bed and breakfast, so can't comment on the rest of meal times but overall good breakfast. Couldn't fault the cleaning or room . We stayed on floor 2 and didn't have a problem with noise. Costa calma itself is well "calm" . Not really much going on. We ate in the asian restaraunt asia garden highly reccomend. Day visits to nearby Morro Jable worth the bus or taxi fare (30 euros) Overall if i was visiting fuerventura again i would stay again.