Crowne Plaza Dubai Festival City

Sonia Azarcon

Our family and friends had a wonderful stay at this hotel. The amenities were excellent, and the rooms were clean, comfortable, and well-maintained. The food was also great, with a good variety of delicious options that everyone enjoyed. We would especially like to thank Kael at the front desk. She was very kind, professional, and dedicated. She knows her job well and made the check-in process smooth and welcoming. Her excellent customer service made our stay happy, enjoyable, and memorable. Kael is truly a valuable asset to your company. We highly recommend this hotel and look forward to staying here again. Thank you for the great hospitality

Mohd Zaid

I would like to commend Anmol for the excellent service he provided during our stay. He assisted us with our check-in process and helped arrange a room upgrade, making our experience even more enjoyable. Anmol was extremely courteous, professional, and attentive throughout the interaction. His friendly attitude and willingness to help made us feel very welcome. Thank you, Anmol, for your outstanding customer service and hospitality.

Ruba Khalaf

Mr. Amool was very helpful and supportive throughout the check-in process. His professionalism and kindness made a great first impression. Many thanks to him for the outstanding service.But this 1st time I was very disappointed with the cleanliness of the room. There were chips and rice left on the floor, hair in the bathroom, and the bed sheets were not clean. This is not the standard of hygiene I expected, and it negatively affected my stay

Ynessa Gurrala

A wonderful experience at Crowne Plaza Subai Festival City. The service was excellent, and the staff were very professional and welcoming. I would especially mentioned and thanks to Zubair the manager of housekeeping team for his kindness and support throughout the stay. I also appreciate Manish for his helpful attitude and excellent customer service. Their dedication made my experience comfortable and enjoyable. I highly recommend this hotel and look forward to staying here again.

Ramona Simeona Julabar

I truly commend the staff of this hotel. The warm welcome was consistent with our previous stay. I did not feel any discrimination even though I am a person of determination. I deeply appreciate Ms. Aimee Gintu and Sir Mohammed Fayed for allowing us to check out later than usual. It greatly eased my burden on the last day as I did not expect to spend longer hours at the hospital. I forgot the name of the kind lady who checked us in. When I return I will ensure I will write her name as she was also very accommodating. I appreciate the room assigned to us. The bathroom (combined shower and bathtub) was challenging but it was just a two-night stay so I was able to ovecome the challenge. Hopefully, in our next stay, I will be able to try the accessible room. Thank you, Sir Arun, for a seamless checkout. I appreciate it. Thank you Ms. Khin of the F&B for considering our medical conditions. Thank you for the extra mile. Thank you also Sir Peter for ensuring that we would get our requests from the F&B. Food was delicious. I liked the mezze plate so much, and my sons who are picky eaters finished their breakfast. Thank you F^B for ensuring that we would be satisfied with the breakdast. The bread basket is amazzing. It may be a simple bread basket, but for me the texture and taste were perfect. I also thank the housekeeping staff, especially Sir Nyzaif, for taking care of our needs. I appreciate your assistance. Even the operators (Sir Immanuel) are very cordial and polite. Ms. May, thank you again! Thank you, Crowne Plaza DFC, for making our stay memorable, even though it was brief. See you again soon, hopefully.