Conrad Las Vegas At Resorts World

Callum Funnell

I'd probably give this a 4.5 if that was an option but as the staff were so good I've rounded up. The rooms are very modern, a good size and well equipped. I wouldn't call them luxury but they're comfortable and have useful things like a fridge for leftovers and a smart TV to connect to your phone. The staff in my experience were superb with the exception of one surly woman in Buns and Suns who ignored my request to eat my food in. In particular the chap who checked me in was great, I'd just arrived in Vegas and he made me feel very welcome. The location is very far north of the strip, I'm quite happy walking a bit to get somewhere and as a first timer here doing so was a good experience for me, others may feel differently. I loved that the casino floor has water dispensers to fill your bottle up with cold filtered water. The poker room is very good, probably the most comfortable chairs I played in during my time in Vegas and the staff there were all great. I probably slightly preferred playing in the Venetian but it was close. The tournaments are a good format too, not a hyper-turbo bingo set up. Everywhere I ate on site was great, loads of options at Resorts World. If the price were right I'd gladly stay here or at any of the Resorts World properties next time I am in Vegas. Finally the gym was the best equipped hotel gym I've seen.

Tim P

I’ve stayed at the Conrad four times and overall I really like the property, as it has a great atmosphere, nice rooms, best fitness center at a hotel I’ve seen, and solid restaurants. But there’s one thing I haven’t seen many people mention, and it needs to be said: the mattresses here are shockingly unsupportive. Every stay so far, I’ve sat on the bed and immediately sunk deep into it. They use a Serta Perfect Sleeper model, made specifically for the property, that seems to be customized with cheaper foam and a low coil count. It feels like it breaks down quickly, almost like you’re lying in a hammock instead of on a mattress. After 180+ hotel nights this year across different brands and price ranges, this is unfortunately the worst quality mattress I’ve encountered. Even more budget Hilton brands like Hampton Inn, Doubletree and Homewood all have much better support and mattress quality. The staff has always been helpful and swapped mattresses, with newer stock when available, which I appreciate, but on my most recent stay, in a suite no less, they didn’t have a better one to replace it with. I ended up checking out because I knew I wouldn’t sleep, and I really didn’t want to sleep on the floor of course. I was informed by the manager that Conrad, Hilton, and Crockfords in Resorts World all use this same mattress, so keep that in mind when booking. If you need proper support to sleep comfortably, I’d think twice until they upgrade to higher-quality beds. It’s a beautiful property, but it just deserves a mattress to match. Unfortunately, I won’t be able to stay here again unless the mattresses are upgraded, as I can’t rely on having a supportive bed during my stay.

Google User

Conrad Las Vegas is one of my favorite luxury hotels in Las Vegas. The rooms are brand new, spacious, beautifully designed, and incredibly comfortable, making it perfect for both relaxation and a high-end Vegas stay. The beds are amazing, the layout is modern, and everything feels upscale and well thought out. The front desk staff is consistently friendly, professional, and extremely helpful, which makes check-in and the entire experience smooth and welcoming. I highly recommend Conrad Las Vegas!

David Andrew

I had very high expectations for Conrad Las Vegas at Resorts World, but unfortunately this stay was a major disappointment. The service was consistently poor from start to finish. Several staff members were rude and dismissive, which is unacceptable for a hotel that positions itself as a luxury brand. Any time we needed assistance, it felt like an inconvenience rather than a basic part of hospitality. Room service was another issue. We had to call multiple times just to get basic items restocked, something that should never require repeated follow-ups at this level of hotel. Requests were either delayed or overlooked entirely. To make matters worse, unexpected extra charges appeared on my bill at checkout, which I then had to take time to dispute. That alone left a bad final impression and made the entire experience feel sloppy and untrustworthy. Overall, this stay fell far short of Conrad standards. Between the rude service, lack of attention to detail, and billing issues, it felt more frustrating than relaxing. I truly expected much better and would think twice before staying here again or recommending it to others.

Melissa Peng

We stayed at the Conrad from 12/30/2025 for two nights, and unfortunately the experience was very disappointing due to extremely poor customer service. It is very disappointing as a Hilton Diamond member, and American Express Platinum cardholder. Their check in process was super slow. The front desk staff member, Angela, was rude and unprofessional, and her attitude felt discriminatory. Instead of being helpful during check-in, she was dismissive and made the experience uncomfortable. The valet parking experience was equally problematic. A valet attendant asked us to pay the valet fee in cash while we were temporarily parking to check in, which was confusing and inappropriate for a luxury hotel. The charge process was never clearly explained. When we escalated these issues to the manager, his response showed a complete lack of concern. He simply stated that he did not know why Angela and the valet attendant had bad attitudes, but offered no solution or follow up. For a hotel at this price point and brand level, this level of service is unacceptable. I do not recommend staying at this hotel, and we will not be returning.