Cinnamon Citadel Kandy

Nayanjalie Wijegoonewardena

We recently had a wonderful stay at this hotel. The property was well maintained, the atmosphere was relaxing, and the food was excellent. What truly made our stay special was the outstanding hospitality of the staff. Everyone was friendly, attentive, and genuinely cared about our comfort. A special thanks to Kumara by the pool, who regularly checked on us and even offered to take beautiful family photos, helping us capture some wonderful memories. We also appreciate the restaurant, room service, and housekeeping teams for their excellent service and attention to detail. Overall, a fantastic experience, and we would happily recommend this hotel to others.

Ashantha rubera

From the moment we stepped in, sasi & Manjula set the tone for an unforgettable dining experience. Their buffet was not just a meal, but a celebration of flavors, hospitality, and attention to detail. The spread was truly impressive, a wide variety of dishes that catered to every palate. Each item was thoughtfully prepared and beautifully presented. From savory starters to hearty mains and indulgent desserts, the buffet showcased both quality and quantity. The flavors were rich, balanced, and authentic, leaving us spoilt for choice. What stood out most was the service. Sasi & Manjula went above and beyond to make sure every guest felt welcomed and cared for. The staff were attentive without being intrusive, quick to refill, and always ready with a smile. Their professionalism and warmth elevated the entire experience, making us feel valued throughout the evening. The atmosphere was lively yet comfortable, perfect for enjoying a buffet with family.

J D

The hotel staff cannot be faulted - they are all so kind and welcoming and go above and beyond to suit your needs. We were greeted in a beautiful foyer and served welcome drinks on arrival. The pool and bar area are the best we’ve had during our trip. The hotel structure is a little dated however the size is enormous. The rooms are spacious and the bathrooms well equipped with good aircon. Buffet breakfast was very extensive and comfortable seating provided. Our waiter Sasi was very attentive and kind - thank you.

Maheshi Senaviratne

WE recently had the pleasure of staying at the beautiful Cinnamon Citadel Kandy, and it was truly a memorable experience from arrival to departure. The hotel's stunning location along the Mahaweli River provides breathtaking river views and a peaceful atmosphere that perfectly captures the beauty of Kandy. Waking up to the serene river scenery and enjoying the calm surroundings made the stay exceptionally relaxing. A special appreciation goes to the Front Office team – Nanjani, Amanda, and Roshan – for their warm welcome, professionalism, and genuine hospitality. Their friendly approach and willingness to assist with every request ensured a smooth and comfortable stay. The room experience was equally impressive, thanks to Layan, who maintained the room to a very high standard. The room was spotless, comfortable, and well-prepared, allowing us to fully enjoy our stay. The Food & Beverage experience was outstanding. Fadil, Nissanka, Sanjeewa, and Ashini provided exceptional service throughout our dining experiences. Their attentiveness, friendliness, and dedication to guest satisfaction made every meal enjoyable. The quality and variety of the food were excellent, and the team's hospitality added a personal touch that was greatly appreciated. Overall, Cinnamon Citadel Kandy exceeded expectations in every aspect. The combination of spectacular river views, comfortable accommodation, delicious cuisine, and outstanding service from the entire team made this a truly remarkable stay. I highly recommend this hotel to anyone visiting Kandy and look forward to returning in the future.

melvin bergg

A beautiful place by the riverside. It's pretty big but nicely managed. The room is spacious and well equipped. Nice and clean pool. We celebrated our son's birthday here and they provided a nice complementary cake. Overall, great hotel for a pleasant and relaxed 1 or 2-night stay