Avani Deira Dubai Hotel

Nijel M

The hotel itself is excellent. The rooms are clean, the facilities are well maintained, and overall the property provides a very comfortable stay. Unfortunately, my experience at check-in completely overshadowed all of these positives. I arrived with a fully paid and confirmed reservation. Upon reaching the reception, I was simply told to wait in the lobby and that I would be called. No one asked for my name, booking reference, or any details that would allow them to determine my position in the queue. While waiting, I observed several walk-in guests who arrived after me being checked in and receiving their room keys before me. When I politely asked why guests arriving later were being served first, I was given no clear explanation and was simply told to continue waiting. I also requested to speak with a manager, but my request was ignored. Another guest raised a similar concern and received the same dismissive treatment. Throughout the process, the reception staff showed little interest in addressing our concerns or explaining the situation. What made the experience even more upsetting was that I felt disrespected and treated differently based on my race/nationality/language/accent. Whether intentional or not, the way I was treated made me feel extremely uncomfortable, unwelcome, and undervalued as a guest. The overall impression was that prepaid online bookings were given less priority than walk-in customers, as if guests who had already paid could simply be left waiting indefinitely. It is unfortunate because the hotel itself is one of the best in terms of cleanliness, comfort, and facilities. However, hospitality begins at reception, and in this case the service was disappointing, unprofessional, and lacking the basic respect that every guest deserves.

Lotta Rygaard Walsh

This is the 5th time we stay here! We love everything about this hotel, the staff, the rooms, the location! It’s close to the airport.. just a few stops with the tram! But most of all; the staff! They are so friendly and welcoming! So helpful! Now this time we are stranded here due to the situation with the war. But we feel well protected and safe! Thank you Avani and Minor Groups

N S

We had an amazing Ramadan Iftar buffet experience. The food was absolutely delicious, beautifully presented, and truly exceeded our expectations. A special thank you to the Manager Mr. Shetty, and his team Sir Elson, and Sir Shubham for their outstanding hospitality and attentive service. They made sure that my family and I felt welcomed and well taken care of throughout the evening. We truly appreciate the effort and dedication of the entire staff in making our Iftar so memorable. We look forward to visiting again soon.

Feyruz cutyfeyfey

Hello, I spent the most terrible night (9th February 2026) when i had a reservation in your hotel and i arrived at midnight after a long fligh, but the egyptian receptionnist told me to not be able to find my reservation. He only told me to check with lastminute the website i paid for the reservation. I spent almost an hour waiting in the lobby while trying to contact the website. I got harrassed by a man inside your hotel. I didnnt feel safe so when i came back to reception, another receptionnist was more kind and explained to me that they have a problem with lastminute and that 3 other guests had the same problem in the same day! And that there is no room available for that night!! The other receptionnist didn’t tell me these details and i kept waiting for one hour for nothing. I was super disappointed, i cried from 1 am to 6 am non stop. I was approached by 2 other men that night (total is 3) who tried to offer me their stay!!! I am a young woman who was alone in Dubai at night. Hence your team didn’t even do the minimum which is to find me an available room in another hotel. I am speaking of fact because i have already worked as a receptionnist. The security men and the man working in the café were super nice to me, but the egyptian receptionnist was the worst to me ever! He just wanted to see me suffer as if he had something personal towards me. Till this day i am so traumatised, will never book any Avani in my life and would tell my story to people so they avoid what i had to go through.

Jean Canon

would like to share my recent experience when I called your restaurant to inquire about booking for Iftar. Unfortunately, the gentleman who answered the call spoke in an unfriendly tone and mentioned that you are not offering Iftar because you have not received your items due to the situation. As a hotelier, I believe this is not the appropriate way to communicate such information to guests. Even if there are operational challenges, the response should remain professional and courteous. I hope the team can receive additional training on proper telephone etiquette and guest communication to ensure a better customer experience in the future. Thank you for taking the time to consider this feedback.