The Westin Resort Nusa Dua

amelia

We had an absolutely fantastic stay at The Westin Nusa Dua, Bali. While the resort itself is beautiful, it is the exceptional staff that truly makes this place special. A huge thank you to the incredible team members who went above and beyond to make our vacation magical, especially for our daughter:Guest Relations: A massive thank you to Dwe , She is simply the best! She showered our daughter with endless attention, care, and kindness throughout our entire stay. Culinary & Kitchen: Chef Adi was phenomenal. He personally took care of preparing lunch for our daughter every single day with outstanding dedication. Thank you also to the kitchen trainees, Darmawan and Yohana, for their hard work. Pool Service: A special thanks to Dunia (Supervisor), who was incredibly nice and professional, ensuring we had a full-service experience. Thank you also to Eva (pool trainee) for her great energy and helpfulness. Breakfast Team: Kudos to July (Manager) and Artini (Waitress) for their warm welcome, bright smiles, and efficient service every morning.Housekeeping: Shout out to Arsana for keeping our room spotlessly clean and providing impeccable service. Thanks to this attentive and caring team, we felt completely at home. We highly recommend this hotel to anyone, especially families! We cannot wait to return.

Mariana -

We enjoyed our first stay at the Westin Nusa Dua so much that we decided to return and end our trip here as well! Absolutely everyone at this resort is friendly and welcoming. Breakfast is lovely, and the food by the pool was really good too. Our second stay was even better since we got a refurbished room — a nice upgrade from our first visit. The pool and kids club were a huge plus for our family, keeping everyone entertained throughout our stay. We loved this resort and would happily come back again!

Aram Chtchyan

Excellent front desk team, smooth check-in process, and very good breakfast with friendly staff. The people working here are the hotel's strongest asset. Unfortunately, several issues prevented this from being a truly great stay. The air-conditioning system is poorly designed and does not regulate temperature properly. Regardless of the temperature selected, it keeps blowing cold air and the room becomes uncomfortably cold unless the AC is switched off manually. Wi-Fi is slow, unreliable, and disconnects frequently. Mobile app service requests are often misunderstood or fulfilled incorrectly. The smoke detector is positioned directly above the bed and flashes every 15 seconds throughout the night, which is distracting when trying to sleep. Housekeeping was inconsistent. Washcloths and hand towels were difficult to obtain, and bathrobes removed during cleaning were not always replaced. There are also safety concerns, including uneven stair risers that create a trip hazard and very slippery bathroom floors. Breakfast quality was good, but coffee and tea service was often slow and uncoordinated. The Elite Member photography voucher is also misleading. To receive the single complimentary photo, guests must first spend time on a photo shoot and sales presentation. For most guests, it's simply not worth the effort. Overall, great staff and breakfast, but several comfort, maintenance, and service issues need attention.

Ben

We had a wonderful 3 days and 2 nights stay here! From the moment we arrived, the service was truly exceptional. Every single staff member was warm and attentive, but we would especially like to thank Ms. Arisa and Ms. Septa. Despite the hotel being fully occupied, they went the extra mile to help change our room and even kindly allowed us to use the thermal facilities free of charge. We honestly did not expect that level of care and we deeply appreciate their effort. The breakfast was lovely — very tasty with a wide variety of choices. It was absolutely worth the price and something we looked forward to each morning. The facilities are amazing and truly five-star resort worthy. With beach access, canoe bicycles, the pool, and many other activities, we never ran out of things to do. We spent our entire stay enjoying everything the hotel had to offer. Our renovated room was beautifully designed, although a bit on the smaller side. However, the bed and duvet were fluffy and very comfortable, which made for great rest. There is ongoing renovation, so it can be slightly noisy at times. That said, the outstanding service, great food, and excellent facilities more than made up for it. Overall, it was a memorable and enjoyable stay.

Johary Mustapha

As a loyal Bonvoy member, would normally give a 5 star rating for most of the Marriot Bonvoy hotels, however a few things stand out for Westin Nusa Dua. 1. First ever Marriot Bonvoy hotel which didn't perform housekeeping, came back to the room at 5:20pm and both rooms still uncleaned. Called to complain, but person mentioned 5pm to 6pm is their break time and will look into it after their break. 2. Gave us connecting rooms, except the connecting door was locked. Took them 3 persons and 1 hour later for it to be opened. 3. Boiled water from kettle wasn't clean. Picture attached. 4. Requested additional sauce after in-room dining was delivered through call. 30 minutes later and still no news, called them to cancel it since food has already gone cold. 10 mins after cancellation they called to apologise. Other than these 4 items, service was ok, breakfast spread was good. Service staff were friendly, beautiful beaches, their ikan restaurant is perfectly located in front of the beach. Hope Westin takes note of the above.