The Westin Resort Nusa Dua

amelia

We had an absolutely fantastic stay at The Westin Nusa Dua, Bali. While the resort itself is beautiful, it is the exceptional staff that truly makes this place special. A huge thank you to the incredible team members who went above and beyond to make our vacation magical, especially for our daughter:Guest Relations: A massive thank you to Dwe , She is simply the best! She showered our daughter with endless attention, care, and kindness throughout our entire stay. Culinary & Kitchen: Chef Adi was phenomenal. He personally took care of preparing lunch for our daughter every single day with outstanding dedication. Thank you also to the kitchen trainees, Darmawan and Yohana, for their hard work. Pool Service: A special thanks to Dunia (Supervisor), who was incredibly nice and professional, ensuring we had a full-service experience. Thank you also to Eva (pool trainee) for her great energy and helpfulness. Breakfast Team: Kudos to July (Manager) and Artini (Waitress) for their warm welcome, bright smiles, and efficient service every morning.Housekeeping: Shout out to Arsana for keeping our room spotlessly clean and providing impeccable service. Thanks to this attentive and caring team, we felt completely at home. We highly recommend this hotel to anyone, especially families! We cannot wait to return.

R H (RHT)

Staff responded very fast. Our NUA was declined, we got upgraded to premium double room from our elite status. Breakfast was amazing so many to try and to choose. Never in any other property that I got recognition for my elite status. They put an sign at our table. Pool was great too bad only open till 7pm but again, it's fine because it is getting chilly and windy after 7pm. They had slide but only for kids under 12. Free use of bikes 1st come 1st and they have many . We did tried it but the walking area by the beaches kind of crowded. Free use of kayak, only available short of period of time in the day since it depends on the level of tide. Early morning is fine, too late in the afternoon, it's low tide. Food by the pool were excellent and service was great. Room not too big but it was okay. Our room top of breakfast area / restaurant so you can hear some of clinging utensils at night and some happy birthday song from our room . Some odors from the bathroom sewer kind of strong. Asked for air freshener the last day 2 days ( stayed 5 nights), but never fulfilled . Got happy birthday 🎂 for my husband after they almost forgot about it. There is no lounge at the property, but every Thursday they had elite member nights like happy hour. Ms. Nina and the other young guy were very friendly, I had a pleasant conversation with them. They offered us 1 king bed suite wlon our 3 rd night but it was too small for us ( party of 4 , 2 adult 2 kids) The had events going on. Hope they told us before our arrival, we already booked for some tour and cant be cancelled. During our stay they had turtle release and we can't attend. And another wild animal interactions on the other day. My husband and son got. A chance to attend and it was fun. Pool never been crowded we loved it. There is shuttle to Bali collection shopping mall , schedule didn't meet our needs, we walked there , is not too far.

Mariana -

We enjoyed our first stay at the Westin Nusa Dua so much that we decided to return and end our trip here as well! Absolutely everyone at this resort is friendly and welcoming. Breakfast is lovely, and the food by the pool was really good too. Our second stay was even better since we got a refurbished room — a nice upgrade from our first visit. The pool and kids club were a huge plus for our family, keeping everyone entertained throughout our stay. We loved this resort and would happily come back again!

Em A

My husband and I stayed here for 7 nights with our 21 month old son. We had the absolute best time. The service was second to none - everyone was so warm and welcoming, attentive, caring, responsive, and just a delight. The rooms and facilities were fantastic - especially for both us and our toddler. Not only was there a kids club, but there were 2 playgrounds (one smaller than the other), and a small indoor soft play area, and 2 children’s pools. For the adults, there were multiple places to sit by the pool, always with spots available, so you didn’t have to rush around to save a spot. We also rode the bikes, and made the most of the gym and the group fitness classes. We will definitely be back again next year with our extended family and friends - we are so sad to be leaving!

Aram Chtchyan

Excellent front desk team, smooth check-in process, and very good breakfast with friendly staff. The people working here are the hotel's strongest asset. Unfortunately, several issues prevented this from being a truly great stay. The air-conditioning system is poorly designed and does not regulate temperature properly. Regardless of the temperature selected, it keeps blowing cold air and the room becomes uncomfortably cold unless the AC is switched off manually. Wi-Fi is slow, unreliable, and disconnects frequently. Mobile app service requests are often misunderstood or fulfilled incorrectly. The smoke detector is positioned directly above the bed and flashes every 15 seconds throughout the night, which is distracting when trying to sleep. Housekeeping was inconsistent. Washcloths and hand towels were difficult to obtain, and bathrobes removed during cleaning were not always replaced. There are also safety concerns, including uneven stair risers that create a trip hazard and very slippery bathroom floors. Breakfast quality was good, but coffee and tea service was often slow and uncoordinated. The Elite Member photography voucher is also misleading. To receive the single complimentary photo, guests must first spend time on a photo shoot and sales presentation. For most guests, it's simply not worth the effort. Overall, great staff and breakfast, but several comfort, maintenance, and service issues need attention.