Novotel Bali Nusa Dua

Coraline92

We stayed at Novotel Bali Nusa Dua for the second time and cannot recommend it highly enough. Our first stay was in April 2024, and since then there have been noticeable improvements—particularly around the pool area. New sunbeds, a mini pool bar in the adults’ pool, updated bar furniture, and a completely new beach club with new tables, chairs, bar and kitchen have really elevated the experience. While the rooms are a little older and show some wear, they were clean, comfortable, and fully functional with no issues during our stay. One small area for improvement would be ensuring amenities are provided for the correct number of guests (we had three people in the room but only received amenities for two). That said, we’ve experienced this across multiple Accor properties, so it may be a system or communication issue rather than hotel-specific. Special thanks to Ulan and Ani from the Kids Club—our daughter and nephew absolutely adored them and asked to go back every day. Also, a big thank you to Sri in the restaurant for her exceptional service and the way she handled a concern about a dish that wasn’t cooked properly. She went above and beyond. Overall, this is a resort we would happily recommend. It’s spacious yet cosy, with centralised amenities (pools, spa, kids club) and a genuinely warm, welcoming atmosphere. Nikola & Mila R.

Bintang A

I am giving this hotel 3 stars based on our overall experience. Novotel Nusa Dua is unfortunately showing its age. The building feels very old and clearly in need of renovation, and it does not reflect the standard or atmosphere one would expect from a five-star hotel. Upon arrival, we were assigned to a handicap room, which was disappointing as this was not requested or informed beforehand. The bathroom in particular was unpleasant, appearing worn and not well-maintained, which made us uncomfortable. We immediately requested a room change, as we did not wish to stay in a handicap room. Thankfully, a male receptionist (unfortunately I did not catch his name) handled our request with patience, kindness, and professionalism. He genuinely listened to us and helped move us to a standard room. While the new room was slightly better, it still felt outdated. The most disappointing part of our stay, however, was the attitude of two female staff members — one waitress near the pool area and one female receptionist. They were friendly and engaging only toward my husband, while I was completely ignored. I was not greeted, spoken to, or acknowledged at all, despite standing right there. It made me feel invisible and deeply offended. This treatment raised a very uncomfortable question: Was I treated differently because my husband is a foreigner while I am a local Balinese woman? If so, this is absolutely unacceptable. Hospitality should never involve discrimination or selective friendliness. These two staff members require serious retraining to ensure all guests are treated with equal respect and courtesy. Thankfully, not all staff reflected this behavior. We were very pleased with the housekeeping team, who were consistently warm, polite, and genuinely respectful without any form of discrimination. Their attitude was one of the highlights of our stay. Overall, Novotel Nusa Dua has potential, but it urgently needs renovation, better quality control, and improved staff training, especially regarding equal treatment of all guests. But, we were pleased with their food was really good! And they have nice beach club.

Srilekha Nath

Our experience at Novotel Nusa Dua Bali was good overall, and we had a comfortable stay. The hospitality was a good but not exceptional, and the staff was helpful and welcoming throughout. They were not very conversant with English. We stayed in a one-bedroom suite apartment, and the in-room facilities and amenities were very good. It was especially convenient as we could manage to make food for our little kid, which made the stay much easier and more comfortable for us. The Wi-Fi speed was horrible and practically unusable, particularly on days when it was raining and there wasn’t much to do indoors. The breakfast spread was good but monotonous everyday. We felt this probably because we stayed for 6days straight. On the positive side, the poolside area was amazing, though there were hardly any poolside chairs available during our visit. The kids’ area was good, the gym was very good, and the sauna was amazing, which we really enjoyed. Accessibility to nearby markets and the surrounding area is excellent, which is a big plus. One notable negative point, despite the good overall experience, is that the beach is a little far. Although the hotel runs a shuttle every 15 minutes, having a beach directly at the hotel would have been much better than needing a shuttle each time. Overall, it was a good stay with solid amenities and comfort.

Jamin Crawley

We thoroughly enjoyed our stay. The 3-bed suite was generously sized and reasonably well equipped, noting the fitout is aging a bit. Breakfast buffet was very good, lots of options and nice food. Staff are always very friendly, helpful and courteous. Beach club is a good setup, with regular courtesy shuttle (15 mins intervals, 2 min drive), deck chairs and beach umbrellas, with bathrooms and a bar.

Beth Brown Music

We had the best family vacation of a lifetime here. The service is the best I’ve ever experienced. The staff kind hearted and welcoming and willing to go the extra mile to make out stay unforgettable. This resort had something for everyone and had a lot to offer families and kids activities. The rooms spacious and fresh, food impeccable and pool and entertainment exceptional. Lorensia looked after every detail of need and made out stay stress free and one to remember as we celebrated our Birthdays and Christmas in one. Thank you Novotel Bali Nusa Dua, we will be back next year!