Sofitel Bali Nusa Dua Beach Resort

Ms SnowY

Had a fantastic stay at Sofitel Bali and will absolutely be coming back. The absolute highlight was the butler service. A huge thank you to Bagus and Diah — they were incredibly thoughtful and attentive to every little detail. They actually kept track of our daily schedule and bookings better than we did, which made the whole trip effortless and relaxing. The hotel itself is beautiful and hard to fault. If I had to point out one small area for improvement, it would be the dining options. It would be great to have a few more restaurants to choose from, or perhaps some themed dining events featuring different cuisines to give guests a bit more variety. Overall, a wonderful experience!

Eric

I had a very enjoyable stay at Sofitel Bali Nusa Dua. The hotel is beautiful, with well-designed amenities that create a true resort atmosphere. I especially loved the pool-access room, which made the stay even more relaxing and memorable. The service was outstanding. Special thanks to the butlers, Ayu and Bagus, who were warm, personable, and made the effort to check in with me daily to ensure everything was going well. The staff at the executive lounge were also exceptionally friendly, attentive, and always ready to assist with my needs. My only slight disappointment was during check-in, when I was informed that no upgrade was available because my villa was supposedly already the highest room category, which was unfortunately not the case. While this did not significantly affect my stay, I felt the explanation could have been more accurate and transparent. Overall, I had a wonderful experience and thoroughly enjoyed my time at the resort. I would gladly return and look forward to staying here again in the future.

Meredith Biggs

This was my fourth visit back to the Sofitel in Bali. This time, we booked a lagoon access room with Club facilities - no disappointment! Was worth the extra spend on the room type. I was travelling with friends who had a lagoon access room two doors down which was fabulous as we would swim to each other's rooms. All rooms at the Sofitel are superbly appointed, spacious, lighting in the room [which is important to me] is perfect and bathrooms are gorgeous! We ate at the hotel and the food in all restaurants is fantastic. We ate breakfast in both the Club restaurant [stunning table service] and other mornings at the main breakfast restaurant Kwee Zeen where the buffet cannot be faulted. Huge selection and thoughtfully laid out in stations! To top it off, the staff at the Sofitel throughout the entire hotel cannot do enough, but most particularly at Club Millesime. Thank you for a stunning, stunning stay!

Kramjosh Lamberte

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ (10/10 Stars!) We had the most incredible, unforgettable dinner here last night to celebrate my fiancée’s birthday! Honestly, I am completely out of words to describe how perfect it was—they are truly the absolute best. If I could give this place 10 stars, I would do it in a heartbeat. The entire experience was seamless from the very beginning. A huge thank you to the fantastic reservation team—especially Anastasya and Kristina, to name a few—who went above and beyond to make sure this special night happened and was perfectly organized. The setting itself is absolutely breathtaking—right by the beach, dining under a stunning night sky. The ambiance alone is magical, but the food blew us away. Every single dish was amazing. What truly made the night flawless, though, was the service at our table. A heartfelt thank you to Darma, our server, who stayed with us throughout the evening just to ensure every single one of our needs was catered to. Her attentiveness and warmth made an already special night feel even more extraordinary. They truly went above and beyond in every possible way. Thank you to the whole team for an unforgettable birthday celebration! We cannot wait to come back.

Drg

Lovely Property, but Service and Culinary Variety Have Room for Improvement Overall, our stay was decent as the resort property itself is beautiful. However, we felt that the level of proactive service and attention to detail could be improved to better match guest expectations. A few honest observations from our stay: Room Size: We booked the Lagoon Access room with Club Millésime benefits. For a premium tier, the room layout felt a bit tight and cramped for a family. Staff Engagement & Kids Club: The staff were polite but generally passive. There was little initiative to inform guests about daily hotel activities. At the Kids Club, the staff seemed less engaged in interacting or playing with the children; the approach felt a bit transactional, focusing more on reminding us about the 2-hour free limit and paid programs. Dining Options: With three restaurants on-site, the menus for all-day dining and room service felt somewhat limited and heavily Westernized. Looking for more variety, we had dinner at neighboring hotel one evening. Ironically, even though we weren't staying there, the staff were incredibly attentive, welcoming, and enthusiastically invited our child to join the Balinese dance. Safety & Maintenance: The kids' pool was under maintenance during our stay without many information to us..and also many guests ignored the sign and went in anyway. Despite this, we noticed a lack of lifeguards on duty at both the pool and beach areas, which is an important safety consideration for families. The premium price for the Club tier would feel much more justified with warmer and more proactive hospitality. Hopefully, Sofitel can use this feedback for future improvements.