Sharq Village & Spa a Ritz-Carlton Hotel

Harris

Excellent stay here at the Ritz Sharq Village! They acknowledged Marriott elite status and Amex FHR at check-in, and gave us a list of benefits we were entitled to. We were upgraded to a suite and given a tour of the property. Staff were great! We were only here for a short layover and wish we could have spent more time, as the property is beautiful. The private beach views are immaculate. Hope to try the spa next time! Room was spacious and all of the details were well done, lots of great art and design. Very clean. We had room service for dinner, and the food was perfect! Big portions, fresh, a lot of flavor. The shawarma was excellent, as were the nachos. Highly recommend the Ritz chocolate cake with a scoop of vanilla ice cream!

Nickie Sat

Service was denied to me at the Beach bar simply because I was dining alone. At 6:00 PM on a Sunday, all of the hotel's restaurants and bars were virtually deserted - I was the only guest present - yet I was refused service because I was unaccompanied by family. I found this policy both offensive and discriminatory toward individual guests. It appears the hotel would rather keep its restaurants empty and serve only families, than accommodate a single paying customer. The staff's attitude was far from what one would expect from a five-star hospitality establishment. I was told by the beach staff that I am free to sit at the beach bar. Afterwords they said - not allowed. They said they would be serving me this time, but next time I should pay an entrance fee (a few hundred riyals) to the restricted area of the beach bar (!) and then separately pay for my drinks. After all this empty talk, I was still not served at all but ignored by the staff. After waiting for nearly an hour, and having conversations with supervisors and managers (who kept explaining to me the value and advantage of their latest policy) I left the area feeling deeply disappointed. This was particularly upsetting because I have been visiting this hotel since its opening day (a few decades ago) and have regularly accommodated over there my own family members and friends while visiting Qatar. What was once a place that felt like a second home, has lost the charm, warmth, humility, friendliness, and genuine hospitality that made it special. Old clients, who used to be regulars, are no longer being recognized, or welcomed if they come alone. The area was nearly empty, yet the quality of service (or no service at all) as well as the guest treatment was remarkably poor. Sadly, the welcoming atmosphere and customer-focused approach that once defined this property and specially the Beach Bar are no longer evident.

Bryan Young

This place is truly amazing! From the landscape design to the villas and rooms, everything is top-notch. The view from the beach is very relaxing and beautiful. The amenities are exceptional and the staff are very warm-hearted, friendly and accommodating. Their food menu offers a bit of familiar favorites, while offering a taste of delicious local cuisine. I would highly recommend this Hotel and Spa to anyone.

S A

Really enjoyed my stay at Ritz-Carlton Sharq Village & Spa Doha. The whole hotel has a very relaxing vibe and the pool and beach area were honestly one of the best parts of the stay. Beach access was great and everything felt very clean and well looked after. I also really appreciated that they actually paid attention to the request I added to my booking and gave me a really good room/location because of it. Small thing but it makes a difference. The location of the hotel itself is also very convenient and getting around Doha from there was easy. Also wanted to mention Saeed, who helped me take all my luggage to the car when I was leaving even though he didn’t have to. He wasn’t even part of the bellboy team from what I could tell, he just genuinely wanted to help, which was really nice. Only small downside was the indoor kids play area. It’s a bit small and could probably do with a few more activities for children. Other than that, really good stay overall.

Lisa

Sharq Village & Spa truly impressed us even before our stay. We unfortunately had to cancel our reservation at very short notice due to the current situation in the region and an unexpected evacuation flight. Although our booking was non-refundable, the team handled the cancellation with incredible kindness and understanding and waived the fee completely. This level of generosity and professionalism says a lot about the hotel and its people. Even though we sadly couldn’t experience the stay itself, this gesture left a lasting impression. We were really looking forward to visiting and sincerely hope to come back one day under better circumstances. Thank you again to the wonderful team.