Imperial Hotel Tokyo

Katherine V

It was an honor to stay at this hotel. The history of the hotel is fascinating, and the hotel has a feeling of glamor and charm. The service is exceptional, at every moment. We visited the Old Imperial Bar twice, which was a delight. It’s now our favorite bar, due to the delicious cocktails and the true gentlemen who prepare them. The hosts on the 16th floor were also outstanding—we have never felt so welcomed. Thank you for a fabulous stay!

Hendrik Hagemann

Prob one of the best Hotels I have ever stayed at. Was there with my family for three nights. The service, staff etc was super friendly. Had two lovely rooms with nice view. Overall the Hotel is super Japanese (not international chain) and very very classy what I liked. Definitely come back, definitely good for your start to get into Japan feeling.

Greg Healey

Spent 6 nights here at the beginning of June ans was very impressed with location. We had easy access to trains restaurants and shopping. Service was of a standard you would expect from a 5 star hotel We stayed in a Junior suite which other than being dated was spacious and well appointed. Our only negative was the wait times to have breakfast especially over the weekends this could be 30 min or more at 7.30 in morning. This is a 5 star establishment and they need to do better

Javier Marte

I did not have a good experience at this hotel. It really takes alot for me to write a negative review and this will be the first. I ordered Uber Eats because I was planning to spend the evening working. The delivery driver could not wait long and informed me he would leave the order at the entrance. Unfortunately, I did not realize he had placed it directly on the floor outside the front entrance. When I went downstairs to pick it up and started walking back toward the stairs, a doorman suddenly approached me and loudly said in front of other guests: “You are not supposed to leave food in front of the hotel. Next time, take the order directly from the delivery person. Don’t you know this is a hotel?” I was honestly shocked by how the situation was handled. Instead of calmly explaining the issue, I was publicly embarrassed in front of other guests over something I did not intentionally do. The interaction completely ruined my mood and I could not even enjoy the meal afterward. I have stayed at many hotels around the world, including much lower-rated properties, and I have never been spoken to this way by staff. During this same trip, I also stayed at Hotel New Otani Tokyo and had an excellent experience there, which made this interaction even more disappointing. Japan is known for hospitality and politeness, especially at luxury hotels, so this was very unexpected. I sincerely hope the staff member involved reflects on how guests are treated and approaches situations like this with more professionalism and respect in the future.

Eizat Zakbah

I stayed there from June 7th to June 9th, 2026, on a business trip. It truly lives up to its name: Imperial Hotel Tokyo. You will feel like you're living in a castle and during your stay, the staff treats you like royalty. The location is very strategic. It is close to major transit hubs like Tokyo Station and is within walking distance of Hibiya Station, do some morning walks at the nearby parks or even shopping at the malls in the Ginza area. You can even take the airport bus directly to this hotel. The staff members are very friendly and always have smiles on their faces. I hope to visit this hotel again!