Hotel Riu Turquoise

Deepa Kalawon

I would like to share feedback from our recent stay. While the property itself is very nice, our overall experience was impacted by gaps in service, communication, and guest care. Key concerns: 1. Arrival and Welcome The arrival experience felt non-existent. There was no welcoming or courtesy extended, and the atmosphere felt more like a business hotel than a resort. 2. Room Assignment We booked a double room. On arrival we were assigned a room with two queen beds. When we raised this at reception, we were told by the reception in-charge that bedding type is not confirmed by Riu head office and that he could not change it. The only solution offered was to push the two queen beds together and add a topper to make it similar to a king. This did not meet what we had booked, and we felt we were left with no alternative. 3. Staff Responsiveness and Follow-through Throughout our stay, staff often appeared exhausted and would agree to requests, but follow-up was inconsistent. For example: we had paid for a cake and requested a takeaway box for the remainder. The first staff member said someone would assist. After waiting 15 minutes with no follow-up, we asked again. The second staff member informed us that no takeaway boxes were available, not even in the kitchen. This is a basic amenity that most restaurants provide. 4. Safety Concern On the first evening in the entertainment area, my son stepped near a piece of broken glass left from the previous guests. Fortunately, he was not injured. I placed a table over it to prevent an accident. The next evening, the same piece of glass was still under the table in the same spot. My husband spoke to a gentleman named Daniel, who identified himself as a manager. There was no apology, and when we mentioned that our son had stepped near the glass, there was no expression of concern. The response was that he would speak with the housekeeping manager. Given the potential for serious injury, we expected more immediate action and empathy. The property has a lot of potential, but to be successful as a group, the team needs more training in empathy, accountability, and basic service recovery. Guests should feel heard when issues are raised, and commitments made by staff should be followed through. I hope this feedback is taken constructively to improve future guest experiences. Sincerely, Deepa

Solandre Sampson

Our stay was amazing and truly enjoyable from start to finish. There were plenty of activities for both kids and adults, which kept everyone entertained throughout our stay. The staff were overall friendly and welcoming, adding to the great experience. The hotel itself is beautiful, with lovely spots to relax by the beach and two pools to choose from, giving you plenty of options depending on your mood. The food offered a wide variety and there was always plenty to choose from. The only downside was that after an 8-day stay, the menu felt quite repetitive, with many of the same options served daily. The rooms were clean and comfortable, and overall I would rate the cleanliness of the hotel rooms 8/10. Overall, a beautiful hotel and a memorable stay with lots to enjoy for families and couples alike.

Penny

Worse hotel I have stayed at in the last 15 years of visiting Mauritius. The location at Le Morne is so far away from several attractions. It takes 1.5 to 2 hrs to get to the airport, Port Louis or Flacq, never mind Grand Baie. Best place location wise is Balaclava as it is the middle of the Island and has motorway most of the way to it. Hotels around Flic a Flac, Balaclava, Belle mare and Grand Baie are a better choice. The Rui Turquoise welcomes Mauritian guests every weekend who completely take over the whole hotel, never mind the pool. They only pay 5,600rs to stay for a night (24hrs all inclusive) which works out at £85 in sterling. I paid £1600 just for the hotel for the week therefore locals only pay 1/3 of the cost. The guests who were there when I was there, were rude, abusive and disrespected guests who had flown half way round the world to stay there. Most of the hotel staff were nice but even they could not cope with the locals. The night before my family and I left, a Mauritian argued with his wife, went to his car and brought a machette into the hotel, to threaten his wife. (He had been drinking at the pool bar all day) As a guest, although the police came, no one looked after the guests who were all sitting in reception at the time. Highly recommend not staying in Mauritius now during their winter months as all Mauritian's are offered cheap stays at most of the hotels on the Island. Best time to travel there. October to April.

Andrejs Gomerovs

We had a wonderful stay at this hotel in Mauritius. The location is beautiful, with amazing views and direct access to the beach. The staff were friendly, helpful, and always willing to assist with any questions. Our room was clean, comfortable, and well maintained throughout our stay. The breakfast offered a good variety of food, and the overall atmosphere of the hotel was relaxed and welcoming. It was a great place to unwind and enjoy our holiday. Thank you to the entire team for making our stay enjoyable. We would be happy to return in the future and would recommend this hotel to anyone visiting Mauritius.

Monika K. Seredynska

We stayed at Riu Turquoise for a few nights as a family of 3. For a family oriented hotel there was very little to do with young kids - there are about 3 games set up around the main pool for children to enjoy, a little water playground and the rest is very much not kids friendly or focused. The water sports activities (kayaks, paddle boards etc) are limited to 1h per day for an all inclusive package which is a bit limiting. The food quality was varied through the stay with the stakehouse being disappointing at best, the bangalore restaurant ok but not better than a local indian, the cocktails throughout VERY sugary/ just not nice quality, and the overall setup just not quite what you’d want from a hotel at this price point. The location is stunning if you enjoy a mix of water sports (ideal spot for kite surfing due to wind) and easy proximity hike onto le mourne, with a great public beach for swimming with kids close too. The staff (after check in) are the saving grace and are generally friendly, helpful and do try their best. The ‘best’ is however limited to the ceiling the venue offers ant the experience is just lacking. The architecture is also not ideal with the main lobby not particularly welcoming/random and hotel corridors carrying noise excessively (we were woken up most nights by other guests coming back from late night events or sports screenings due to how poor sound insulation was). Would not stay again.