Horseshoe Las Vegas

Sarah Morrison

Stayed here this May 2026, when we arrived we did self check in, but couldnt get checked in properly, so had to go to the desks. Quick check in, got to our room, it was clean and tidy, had a view of the sphere which would of been nice but the windows were really dirty, didnt affect our stay. Was disappointed the pool wasn't open till Friday, so had to use the Paris pool the first few days. Friday came and they decided as the weather was exceptionally hot for early May, they would keep the pool open all week. This was amazing as the Paris pool is in shade and feels claustrophobic with the buildings around, but the Horshoe pool is amazing, sun right from early on till we left late evening. I think they need to keep the pool open all week permanently, as the pool is an asset, as it's very open and not surrounded by buildings. Casino area fine, I didnt find our rooms to be smoky like other reviews, yes it was a bit smoky down in the casino, but never made your clothes smell and wasn't overwhelming. Some days better than other with drink service to the machines, but when they were quick it made you want to stay and play. Had to leave a couple of times and go to a different hotel, as had waited nearly an hr for drink service. That's one thing I think they could improve on. I know they have service buttons on the machines, maybe I should of pressed them to ask for a drink, but dont think that's what they are there for?? Overall had a wonderful stay at this hotel, service was quick to the rooms, we asked for more towels as there was 4 in our room, it was brought to the room within 5 minutes!! One problem I feel needs fixing is security, as anyone could go in the elevators and press any floor, you didnt need your key to access the elevators. Other hotels I have stayed in, you have to use your room key to get to your floor, here anyone could use them!! So feel this needs to be sorted. Carpets in the hallways I feel need changing, as by every room there is bleach stains on the carpets from the cleaners, the carpet does let the overall look of the hotel down, but everything else was amazing, I would stay here again

samy boujmala

I had a great experience during my check-in thanks to Didith. She was extremely kind, attentive, and professional from the moment I arrived. She really took care of everything and made me feel welcome. On top of that, she was absolutely charming and always smiling. Excellent customer service — thank you again, Didith. Samy🇫🇷

Ejzr Stylist

Ballys Hotel consistently provides us with numerous exceptional and unique memories, particularly during our frequent visits. The hotel’s ambiance is characterized by a diverse array of coprful, less lit-up areas. From there, we have always chosen to dine at one of the most outstanding and exquisite fine Italian dining establishments. It is an ideal venue for family gatherings or romantic dates. The hotel’s charm and ambiance have remained unchanged for years, making it a must-visit destination. We highly recommend exploring more of its offerings! I guarantee you wouldn’t going be disappointed whenever you wanted have beet Italian fine dining come eat over here!

Danny Randolph

Our experience at Horseshoe Casino started off on a frustrating note. Upon arrival, the check-in line was extremely long and moved very slowly. When it was finally our turn, the customer service representative was unfriendly and came across as rude. After the guests in front of us finished and stepped away, we moved forward. The representative told us to step back in line until he called us. We did exactly that, and almost immediately he said, “Okay, next.” It felt unnecessary and more like a power move than anything helpful. While it may seem minor, it definitely affected our first impression. That said, the room itself was decent. It wasn’t anything special or luxurious, but it was clean, comfortable, and had a good amount of space. The beds were especially comfy, which we appreciated after a long day. Overall, the stay was okay, but the poor check-in experience and lack of professionalism from staff kept it from being a great one. With better customer service, this place could be much better.

K

What a great experience, treated to the penthouse. 2 large full rooms, 2k sq feet. Nice family friendly chill pool. Would revisit. Close to everything. Staff friendly, good amount of gambling options. Must go to the bottom level to check out arcade and glow in the dark bowling. Food court there too.