Hilton Salalah Resort

Cheryl Obal

I had a wonderful time while staying at the Hilton Salalah Resort. It was exactly what I needed in a vacation. The facilities are beautiful, with a huge pool overlooking the beach which is attached to the hotel grounds. The restaurant food was outstanding and portions were huge! The best part of my stay was the lovely and accomodating staff members. Al Amin was great during my check-in, and throughout my stay he gave me superb service. Ashjan, Camille, and Ellen were very accomodating, patient and lovely. I also appreciated Camille's quick and polite responses to my messages before my arrival. Abdullah was also very kind. The Housekeeping staff on the 4th floor was extremely nice and did a great job. Thank you everyone for making my stay wonderful!

Abdulazim Elfadil

We had a meeting venue, setup is amazing, presentation facilities without hassle, beverages and coffee in the meeting room is very rich and fresh. We had a group lunch set menu and everything is well prepared and served in a very comfortable and enjoyable manner. All the above is at an affordable cost and the meeting room was complimentary. Thank you for the great team at Hilton Salalah

May Shorman

The hotel is fully renovated and generally comfortable. However, there were several issues that affected our stay. The rooms do not provide slippers. During our entire stay of three days, the room was not properly vacuumed or cleaned. Upon arrival, we found fruits under the bed and a medicine box that belonged to previous guests, which indicates poor housekeeping standards. The food at the hotel restaurant was among the worst we have experienced. The salads were not fresh, and the meat and chicken were of very poor quality—very tough and difficult to eat. The food quality does not meet the standards of a five-star hotel. The chef should be changed, and more focus should be placed on Arabic cuisine that reflects the country’s identity, rather than Indian food. In addition, the restaurant does not offer basic beverages during dinner, such as juices or soft drinks. The beach is public and far from the hotel, requiring transportation to reach it. The hotel does provide a shuttle service to and from the beach, which is appreciated. Overall, the hotel is comfortable, but the housekeeping service needs significant improvement, and food quality must be taken more seriously to match a five-star rating.

Ahmed Morsy

I checked into Hilton Salalah on 13 June 2026 at around 2:00 PM after a 15-hour drive from Dubai. I had booked two rooms: one Sea View room and one Garden Access room. Unfortunately, the check-in experience was very disappointing. Upon arrival, I was informed that the Garden Access room I had booked was not available. What was frustrating was that nobody contacted me in advance or explained the situation properly at check-in. Instead, I was assigned a different room without any clear communication. The Garden Access room was specifically booked for three adults and was supposed to include two beds and a sofa bed as requested. However, the room provided only had two beds. When I contacted the front desk, I was told that the original room was under maintenance. This raised an obvious question: if the room was unavailable, why was I not informed before arrival? After driving for 15 hours, all I wanted was a room where I could change clothes and relax. Instead, I spent nearly two hours dealing with the issue while being shown alternative rooms that did not meet the booking requirements. I repeatedly heard that management would be consulted or would contact me, but no effective solution was provided. To make matters worse, I had arranged a birthday surprise for the second room. Instead of coordinating discreetly, the hotel called the room directly to ask when they should deliver the cake, completely ruining the surprise. Eventually, after almost two hours, I was given a room with two beds and a sofa bed, which should have been provided from the beginning. That said, I would like to sincerely thank Ellen from the Front Office. She genuinely did her best to assist us, even offering me lunch while I waited. Unfortunately, the support came from her personal effort, as I received no meaningful assistance from management. I would also like to recognize Ahmed from the Concierge team, who was kind, professional, and delivered the level of service expected from a five-star hotel. A special thanks as well to the Food & Beverage team, who were outstanding throughout our stay. Their hospitality, professionalism, and genuine care for guests were exceptional. Every interaction with the team was pleasant, and they consistently delivered the high standard of service that reflects the true spirit of Hilton hospitality. Hilton Salalah is a beautiful property with great facilities and a wonderful location. However, the poor communication, room allocation issues, and lack of management support during check-in significantly affected our experience. Without the efforts of Ellen, Ahmed, and the F&B team, our stay would have been far more disappointing. I hope the management takes this feedback seriously and improves communication with guests, especially when booked room types are unavailable.

Thanu Thavapalan

We had the worst view for the room, our room was just facing the wall of the next building. The breakfast was terrible, we stayed for 3 days and ate almost the same thing again and again. The chef did not know how to make indian food, it was not good. The rooms and facilities were pretty basic for the rate that was charged, we payed premium rates for 2 rooms just because it was Eid holidays, but it wasn't even the season period in Salalah. The housekeeping staff were really friendly and their service was really good. Overall a disappointing stay.