Furama Bukit Bintang

Joshy P.V.

Stayed there on 14th and 15th Jan 2006. Nicely located, clean rooms with good facilities. Room was very spacious and all fittings were in good condition. Staff are courteous and breakfast buffet is quite nice. I faced a whole day power shutdown as the electricity was shut off for maintenance and the guest rooms don't have back up power. If they had informed in advance about shut down, I could have scheduled my day differently and avoided the discomfort. Other than that, everything was nice about this hotel.

Abrar Shahriar Safwan

Just checking out from Room 1714 and I have to share how happy we were. The room itself was lovely with a beautiful city view that we really enjoyed. What truly made the difference was the service from Mr. Nishan. He is a true asset to this hotel! His behavior was so respectful and friendly, and he handled everything with a smile. You can tell he really cares about his work. Thank you to the Furama team and especially Mr. Nishan for the hospitality!

hitakshi takkar

Our stay at Furama Hotel was quite disappointing due to poor service and lack of basic hospitality. Firstly, the hotel does not provide complimentary mineral water in the room and instead expects guests to fill water from a filter kept in the lobby, which is inconvenient for a hotel of this standard. Room cleaning and room service are provided only once every three days, which was not communicated clearly at the time of booking. The first room we were given was spacious, but it had an extremely strong smoky smell that was unbearable. When we raised this concern, we were offered another room that had an overpowering bleach and smoky odor as well. After reporting this again, the staff mentioned they would “check” the room and told us that no other rooms were available except these two. After escalating the issue to our travel agent and waiting at the reception for nearly two hours, we were finally given another room which was much better. Interestingly, this room and the lobby area near it were noticeably cleaner, which made us feel that the hotel was initially unwilling to provide a better room. Overall, the experience lacked professionalism and guest care. We expected much better service and transparency from this hotel.

Nurzatul Norzian Zamri

Breakfast spread is decent, but the highlight for me was the omelette station. Omelette made by Kak Sarifah was really good — fluffy, well-seasoned, and cooked exactly the way I requested. What made the experience even better was her friendly and warm service. Simple things, but they made the breakfast feel more personal and enjoyable. Would come back for this.

Arsalan Ghori

Furama Bukit Bintang is a very good 4-star hotel with excellent services. It is a family-friendly hotel and perfect for kids, as it offers a swimming pool, gym, and a dedicated play area. We truly enjoyed our stay. The rooms are spacious and comfortable; however, the carpets need better cleaning, especially in some areas. Overall, the room quality was good and relaxing. Special thanks to Wanin, who was very cooperative and kind. She helped us by changing our room to one with a better view, which made our stay even more enjoyable. The hotel’s location is also very good and convenient for exploring the city. Overall, a pleasant experience, and I would recommend Furama Bukit Bintang for families and travelers looking for comfort and good service.