Chc Imperial Palace

Joe

What a great hotel rooms are spotless cleaners are lovely even left us a flower on our beds. Food was great plenty of options for everyone. The pool bar is just brilliant there was a young man working there his name is Emiraldo was always so polite and happy always good for a chat the drinks and cocktails were amazing the bar food which we had most days was very favourable. The pool was nice and relaxing with plenty of beds for everyone. The reception staff were always on had to help with all your needs and even upgraded us to a sweet when we arrive we stay in 518 what a great room with a sun trapped balcony the air-conditioning is excellent I really mean that. The room had a TV with all the apps so you can sign into your own account to watch TV. You get room towels and they give you beach towels which is a big help there's a little shop that has snacks which was very handy. I highly recommend this hotel as we felt really at home here. There are numerous restaurants nearby and some lovely beaches within a 5min walk. Thank you for everything ❤️

Laura Edmunds

Very clean but nowhere to put anything in room. Season was ending pool had a green tide mark round it and lots of seat pads/loungers were torn or damaged. It was disappointing to see couples not allowed ro sit indoors in restaurant when only tables for 4 were left - why would staff not separate them? Was far away from everything and road was not great to walk along. Most people hired cars and were not in hotel so pool felt like a villa. Trees block sun after 1530 by pool. No entertainment and bar closed early. It was end of season and majority of staff were lovely. Wort visiting venetian harbour by bus.

Jessica Nimmo

Immaculate and clean at all times. Extremely attentive and kind staff. We really enjoyed the food and the pool area is so chill. We was relaxed the whole time here. It is easy to get buses into busier towns or to walk to local taverns that are also really lovely. There's not much to do other than chill but it was perfect as we would go on excursions or travel out for more if we wanted more. Would recommend this hotel to people wanting to relax.

Pia Tamina

We stayed here for 7 nights during August. First of all I have to thank all the staff. Their kindness and effort is just incredible. Everyone has been super friendly and mindful. We arrived after 9pm so dinner has been already served but they have been so nice and prepared a pasta salad for us that they offered us even before we checked in. In general the food is freshly made, tasty and some options vary everyday. They serve Greek specialties, Allrounders like Bolognese, some vegetarian options, salads, fresh fruit and delicious desserts. The staff always makes sure that dirty dishes get cleaned straight away and that you have everything that you need. Empty options got refilled super quick. For breakfast we asked on the first morning for decaf coffee and never had to ask for it again. Every morning they brought it on their own for us - which I call excellent service! Only minus: if you don’t eat pork or are vegan there might be days where you don’t have a lot of options. The rooms are spacious and clean. We slept very well in those comfortable beds. There is no real separation between the bathroom and bedroom. But we are used to that from other hotels and it didn’t bother us at all. Each room has it’s own Balcony and also a really good A/C - which is quiet, so you can sleep with it. Housekeeping has been excellent and one day they even left fresh flowers for us in the room. The hotel is located between two busy roads. You can definitely hear the traffic, but we are used to worst noises from NYC or other big cities, so it did not bother us one bit. We were still able to sleep well and relax on the pool. The pool area is big enough for everyone to find space and the Bar at the pool offers great cocktails -Thanks to the lady at the bar, she is a sweetheart! Close by you can find some restaurants, supermarkets and coffee shops. To Rethymno it is a 15 min drive. I definitely recommend to rent a car to discover the surroundings. You can also rent a car in the hotel which is very convenient. There is a sandy beach in walking distance but it was full with seagrass. We rather took a drive to the south or east and discovered beautiful beaches with crystal clear waters. All in all we enjoyed our stay and would definitely come back! Again a big thank you to all the staff that makes this place so special and welcoming! You are doing an amazing job!

Žilvinas Repečka

Suite room was really Good. Spacious wiht pool and sea view, big balcony, clean. Pool area could be more clean. Pool had some mold. Jacuzzi in bad condition, some tiles were broken. But overall was good. Many food options. Greek food. I agree with another comment about one waitress who was not polite. Hotel location is very convenient. If you have a car from rent company, Hotel doesn't have parking. Car must be left outside hotel area.