Arrecife Gran Hotel & Spa

Marcio Figueira

⭐️⭐️⭐️⭐️⭐️ Five-Star Service from Claudia J! My wife and I recently visited the 17th-floor bar at the Grand Hotel in Arrecife, and we were absolutely blown away by the incredible service from Claudia J. She is a beautiful, kind, and professional woman who made our evening truly special. From the moment we arrived, she greeted us with a warm smile and genuine friendliness that made us feel completely at ease. Claudia’s attention to detail and care were second to none — she made sure everything was perfect for us. Her charm and professionalism truly elevated our experience, and it’s safe to say she was the highlight of our visit. We almost decided to come back the very next night just because of her! If you visit the Grand Hotel, don’t miss the 17th-floor bar — and definitely ask for Claudia J. She’s a true five-star gem! 🌟

Jessica

This is going to be an odd 4 star review. We had a lovely time here, the “welcome team”, Spa staff (shoutout to Jay), the Blue17 views and food, it was all so lovely. But I agree with other reviewers that the facilities / cleaning need a revamp to recover the 5 star feel. Main points: cleaning and the lift (pics attached). The rating in my book is still high because the service compensates those overlooked details.

E c

Definitely not 5 star, some excellent staff equally some who really don't seem to embrace their roles looking really miserable and fed up which is a shame. This you will possibly experience at check in. Rooms are pretty basic and tired beds aren't great and pillows well past their sell by date along with the bedding. Swimming pool is inside and there are minimal sun beds outside considering the size of the hotel. The glass surrounding this area was also cracked substantially on many of the panes, though cleaned maticulasly. Breakfast was delicious and the atmosphere was far better when the lady manager was working. Lifts take forever too which can be annoying. It's a hotel, it's very hot in communal areas our floor 7 smelt strongly of cooking fat and could do with some air fresheners and air conditioning. The location is fantastic and the top floor restaurant is pleasant to see the views.. just don't expect 5* hospitally or accomadation.

dimbo1911

Arrecife Gran Hotel & Spa is a three-star hotel masquerading as a five-star hotel. The Bad: The staff is not what you would expect at a five-star hotel. Receptionists talk on the phone, send and receive voice messages while speaking to you, and even get up and leave during check-in. One receptionist literally handed me the keyboard to check myself in - this is not a joke. When I brought up the issue that we paid for a higher-class room but were placed in a lower-class one, the staff's solution was to tell us to pay to be upgraded - essentially asking us to pay again for what we already paid for. There was not even a token apology or acknowledgment. People were partying on our floor at around 2 a.m., and hotel staff seemed to tolerate it. The hotel gym looks okay from afar but is barely functional. The cable machine is broken, bolts on the bench are loose, there's only one barbell, and the clips for the barbell are too loose to be safe. The hotel price does not include access to the spa, which costs around €25 per person for a 90-minute entry. The elevators are not air-conditioned and get hot quickly - especially when more than two people use them. We found what was most likely dried urine on our toilet seat, along with pubic hair. We asked reception to send a cleaner to go over the bathroom again. She sprayed everything with a cleaning solution, but the dried urine was still there - at least now it was disinfected pee :) Walls and doors had various marks: water damage, peeling wallpaper, remnants of masking tape (likely from previous painting), and black or red unidentified stains. The Neutral: Our travel agency mixed up our booking, which resulted in us being placed in a lower-quality room than we paid for. Since this was not the hotel's fault, I don’t hold them responsible for that issue. There seems to be a cockroach problem in Arrecife. It was disgusting to see dead roaches on the hotel floor. While I prefer seeing them dead rather than alive, it would be better if the hotel actually cleaned them up. Parking is available beneath the hotel for €10 per day. The Good: Breakfast is decent, with a wide variety of food. The hotel is literally on the beach - it can't get any closer, which is great. The cleaning staff is non-intrusive, and it's easy to agree on a cleaning time with them. Beds are comfortable, although they are one of those fake double beds (two singles pushed together).

Philippa Lake

Location is perfect, fabulous views 180 degrees from bedroom across the sea as well as the town with white houses. Great food, the buffet menu changes daily and there’s always something delicious to eat. The staff are great, especially in the buffet, each and every one of them has a smile and are always very helpful. Maurice rubs a tight shop but always looking to improve. Thank you for a very memorable eating experience.