Gran Castillo Tagoro Family & Fun

Ioan Davies

We stayed at Gran Castillo Tagoro Family & Fun, Playa Blanca, and sadly it didn’t live up to its 5-star rating. While our family room was spacious and the location convenient, too many details let it down. Bath towels were tiny, the shower leaked all over the floor (unsafe for little ones), and the fridge was empty, small things that make a big difference in a supposedly 5 star hotel. The buffet food was average, with limited variety and very little that felt local. As a gluten-free family, we had to pre-order each meal hours in advance, choosing our dinner during lunch, which took the enjoyment out of dining. No menus were provided, and when food arrived, it wasn’t of the quality expected for the price. Facilities also looked tired compared with the photos, and service often felt stretched. When we raised concerns with Jet2 and the hotel, we received only a generic chatbox reply. The hotel later sent a letter, but when we went to reception to speak with the manager, we were asked to wait, after 15 minutes, no one came, so we gave up and went back to enjoy our holiday. It didn’t feel professional or guest-focused. Overall, it was fine, but definitely not a 5-star experience. With better food, more attention to detail, and genuine customer care, this hotel could be so much more, but for now, it just misses the mark.

Franz Amerkamp

Had a great stay here in the adventure part of the hotel. It's perfect for kids and the animateurs are very sweet with the kids, especially Paula. The pools and kids entertainment spaces are unmatched and really make the stay unforgettable for the kids. I also want to mention that the live clocking was great especially from chef Cheik. The general buffet could be improved a bit though, maybe less variety and more quality.

Rosanagh Wyatt

We took our two young children away for their first holiday and this was the perfect choice! We decided to go all inclusive which was a great idea because the amount and variety of food on offer was amazing. Each night the restaurant had a different cuisine theme as well as regular favourites and staples such as pizza and pasta. The pools were perfect and so clean; the different areas and activities by the pool were great too. Whilst we didn't use the kids club, all the children looked happy and our children were invited to join in the public events. It has been the perfect holiday. All the staff have been so friendly and welcoming and the room was cleaned spotlessly every day! Thank you!

Anika Allan

Definitely not 5 matar hotel (4.5 as promoted) The room itself was fabulous clean, spacious, and very comfortable. The location is also excellent, with easy access to the town and surrounding areas. Unfortunately, the food really let the place down. The food hall felt more like a rabble than a relaxing dining experience. If you’re not a fan of buffet-style eating or you’re looking for a bit of class, this definitely isn’t the hotel for you. It’s great for kids, with some basic entertainment on offer, but nothing particularly special. The animation team by the poolside were the highlight friendly and full of energy. Overall, a decent stay for families, but not ideal if you’re after quality dining or a more refined experience.

Anna

Great animation team. A huge thank you to the amazing animation team! You made our holiday so much more fun with your smiles, positivity, and incredible activities. We truly appreciate the effort you put into entertaining guests every single day.