Secrets Lanzarote Resort & Spa

Richard

I stayed at this lovely hotel in Lanzarote in December and had a fantastic experience overall. The hotel is beautifully located close to the sea, which really adds to the relaxing atmosphere. The room was excellent, spotlessly clean, spacious, and the bed was incredibly comfortable, making it easy to get a great night’s sleep. The evening entertainment was great throughout our stay, and the food and drink were excellent, with plenty of choice and always flowing. Best of all, there’s no screaming children as it’s an adult only hotel, which is perfect for me. My only criticism would be the acoustics. Unfortunately, the sound insulation isn’t very good, so you can clearly hear timber doors in the corridors slamming shut and noise from guests staying in rooms above walking around etc. Aside from this issue, it was an amazing stay and a hotel I would happily return to. Although, I would try to get a room on the top floor to avoid the acoustics issues.

shuchita soni

Amazing resort, beautifully kept! The grounds are amazing. Fun activities like paddel, tennis and ping pong. The pool was lovely and clean and deep. The room was lovely. I cant fault the customer service at all..they were so great at making us feel welcome and they let us make use of the facilities whilst we waited for our flight. We didnt do all inclusive but the breakfast was very good. There is a lovely town nearby where we went for dinner. Would highly recommend this place for a couples holiday

Prof Jayne Price

Just returned from another amazing Christmas/New Year break. We go to this amazing hotel every Christmas and another time in between! We are so well looked after as every guest is, but my mum and sister have mobility support needs and the care/attention they receive is so commendable. The team are always one step ahead, preempting and ensuring needs are met and safety maintained! We are just so grateful and they facilitate us making previous memories. If I could give 19 stars for service I would. Our flight home was cancelled due to storm. I chose to book my own accommodation and claim after rather than go with the travel company. We needed familiarity for my mum with dementia. After 8 hours at the airport we were allowed to leave and checked back into Secrets 9 hours after checking out for one extra night. We were exhausted, mum muddled, sister anxious and when we got back through the doors, our favourite concierge (Liana) was waiting for us with the wheelchair, scooped us up and our cases, got us to our room. The reception staff (Alex and Walter) were so kind and sensitive to the situation. We were so hungry and were back in time for a much needed beautiful meal in the World Cafe. The wait staff again displayed such genuine care and attention to us. We left the next morning after a good nights sleep, a fortifying breakfast and were ably assisted with luggage by Josef. Such exceptional customer service is so very rare and this unexpected extra night served as a really potent reminder of why we love Secrets and our Secrets family - they are literally on a different level. Thank you so much.

Linh Vo

Very nice hotel to come rest in couple. The staff is so kind and helpful. Location is ideal with free parking. We recommend renting a car otherwise it is quite an isolated place. The breakfast was good as well, I loved the freshly cooked pancakes every morning with fresh fruits. At nights there were different shows such as flamenco, concerts and dancers in the lobby. The spa was clean, the pool could be a little warmer but the jaccuzi, sauna and hamman were great. Many relaxing fancy showers and a rock walking pool. We paid 95€ extra for a full stay spa access which we found quite worth the price. Many cats are wandering around the hotel and they look really well cared of, fur is clean and soft, friendly and come towards us for pets. That is really a plus for me since I'm a cat-person ! Will certainly come back here if we visit Lanzarote again 🏝️

Marina Fuentes Corridan

Honest review after a 5-night Christmas stay I stayed here for five nights over Christmas with my mother (72) and myself (31). I’m half Spanish from Tenerife and half Irish, and we travel frequently, having stayed in many 5* hotels in Tenerife and abroad. This year, we wanted something different for Christmas without travelling too far. I had previously stayed at Secrets Cap Cana in the Dominican Republic and loved it, so I had high expectations. We booked an all-inclusive Preferred room. Staff & service The staff were outstanding — genuinely warm, attentive, and memorable. Customer service was a real highlight. The only downside was that meals felt rushed, even in à la carte restaurants, with little time between courses. Asking for more time helped, but it wasn’t the default experience. Food & drinks The food felt repetitive across restaurants, with similar flavours and quality throughout. While good, it didn’t feel like a high-end dining experience compared to other 5* hotels we regularly visit in Tenerife. For a Preferred all-inclusive package, the wine selection was disappointing and more limited than expected, especially considering the price. Preferred experience & spa The Preferred upgrade didn’t feel particularly exclusive. Apart from the excellent breakfast at Portofino, I didn’t feel it offered strong added value. Spa access was not included, which was disappointing, and information about spa passes for Hyatt members seemed inconsistent. That said, the spa facilities themselves were very good. Rooms Spacious, comfortable, and very well equipped — we were very happy with the room. Location & weather Lanzarote is beautiful, but in winter it’s noticeably cooler than South Tenerife. The pool wasn’t inviting at this time of year, so excursions are recommended. El Grifo winery (15 minutes away) was excellent, and there’s a nice marina market within walking distance. Entertainment For an adults-only resort at this price point, evening entertainment was limited. Shows ran from 9:30–10:30 pm, just as the evening atmosphere was building, and then ended — which felt underwhelming. Overall We had a lovely holiday and enjoyed our time, but for the price, there wasn’t a clear “wow” factor that set this hotel apart from other 5* options, particularly those in Tenerife. Experiences are subjective, but I hope this helps future guests decide based on what they personally value.