Brendan Williams

Good news first: Sizable bathroom, big shower, and good water pressure. A pullout hallway mirror was a pretty neat concept. Electric blackout curtain. Bad news: The HVAC system. In our room, didn't matter what you adjusted thermostat to, the only option was too hot. A fan in the room couldn't offset that. The bed is strangely low. A business associate thought his was a Murphy bed, upon first seeing it. Not very comfortable, though the bedding was. Our floor was uneven, so if you pulled out the rolling desk chair it rolled away. Didn't hate location. Walked twice to Brooklyn Bridge and over. Beautiful water views very nearby. Room view was of a skyscraper canyon. Staff very nice. On-site bar super-pricey.

Melissa Jayawardane

I had a wonderful experience at the Hyatt Centric Wall Street! The staff were incredibly friendly, accommodating, and went above and beyond to make our stay special. They surprised us with a room upgrade and allowed us to check in early, which made such a difference after traveling. The room itself was massive and spacious - so much more room than we expected! Everything about our stay was perfect, and the outstanding service from the team really made it memorable. Highly recommend this hotel to anyone visiting New York!

S. H.

Listen to the reviews. Save yourself from a sleepless, cranky stay. The HVAC situation is ridiculous. You have zero control over the temp of your room, and for us, it was unbearably hot. We stayed 3 nights the week before Christmas. We left our thermostat set to 60. Not exaggerating - the room felt like 80 degrees the entire time. I was sweating just getting dressed. When I mentioned it to the front desk after the first night, there was no sympathy or apology for the issue they must hear about daily. The front desk host didn’t even smile or make eye contact. He acted like I was just another complaining guest he didn’t want to deal with. I asked for a fan for the room at 8:30 am. At 4pm the same day, we still had no fan and had to ask again. The bed is moderately comfortable but the pillows are flat and hard. The bathroom is spacious but aging. Our bathroom door handle was falling off. There is an absurd frosted glass window between the shower and the bedroom, which means every time my husband got up to use the bathroom during the night, it flooded the bedroom with light. They’ve also installed a remote panel for the lights and blinds on the wall above the nightstand with bright green lights. I had to cover the panel with a backpack to block the light. The sink has a large faucet that hangs over half the sink so you have to work around it to brush your teeth or wash your face, and water then soaks the floor. The shower didn’t drain until the water was turned off. Gross. If you prefer a cool, dark room to sleep, don’t stay here. Overall, a terrible stay. Do better, Hyatt.

cathy miller

The rooms are dated but large. This is definitely not a 5 start hotel. The heating systems make it unbearable. It’s.so warm in the rooms you cannot sleep. The staff was not helpful. I see by the reviews that this is a known issue. I wish I had read them before I booked. Do not stay here if you wish to rest comfortably.

john scala

Hotel staff were very accommodating. Because of an early flight we asked to check in at 10:30 AM and were promptly given our rooms. So rare!! Location is good if you don’t mind taking subways to theaters. Decent gym too. I’ll be staying there again.

allison

I was in the city to do some shopping in SoHo. The aesthetics of the Nomo hotel appeared very trendy. The bellmen were very welcoming upon arrival. That’s where the positive experience ends. Upon check-in, I was being charged a higher price than the price charged to hold the room on my credit card. When I tried to question the discrepancies in the prices I was told the reservation was declined. I completely understand there are hotel fees, taxes, security deposit, but the total they were trying to charge was above that and the front desk clerk just talked in circles the more I questioned things. Come to find out my credit card (Amex) declined it due to fraudulent activity. It was so sketchy. I travel frequently and I have never had a check in experience like that. It left me with a very uneasy feeling. I have no idea what the rooms are like as I decided NOT to check into Nomo and I found a new hotel where check-in was seamless as it should be. It was a hassle to find a new hotel last minute but well worth it. Just beware!

Antonio Pitocco

Just wrapped up a three night stay at Nomo Soho and overall, I found it to be a great hotel. This hotel offers a fantastic location, a friendly staff, and a delicious restaurant downstairs (the fish tacos for lunch were great and their avocado toast for breakfast/brunch is good too). Despite being in a corner Premium King room with an incredible view, I found that the state of the room itself could have been much better. The wear and tear on the walls in the closet, the base around the walls in the bathroom, and the overall wear and tear on the headboard and bed frame was shocking. The hotel itself is amazing but based on my experience and from what I've seen in other reviews, the hotel is in serious need of repairs. No refrigerator in the room was a little inconvenient for water and drinks but it wasn't the end of the world. Another thing I was surprised by was during my second day there, I ordered room service and was informed that "since it was coming from the kitchen, there would be a $6 delivery fee." Only reason this was strange was because the day before when I ordered food, there was no $6 delivery fee. Overall I had a wonderful experience and was pleased with how friendly the staff was whenever I called for room service or had a question. The check-in process was quick and easy. The daily room cleaning was great and very detailed. For me, the biggest draw to come back is the location and the service, the cosmetic issues should be addressed but overall, I enjoyed my stay.

Ginny Scoles

I stayed at NOMO SOHO for 3 nights it was FANTASTIC! Right when you walk in the door(which they hold open for you and help you with your bags!) until you check in, everything was perfect. Rooms were very clean and had a very comfortable bed and pillows. They even had hot cider in the lobby! I could not have been happier. I was very surprised how quiet the location and the hotel was. NOMO SOHO is in such a wonderful, safe location and within walking distance of so much, including the 911 memorial museum. I cannot wait to go back! THANK YOU to ALL the STAFF.

T T

We recently spent three nights at Hotel NOMO. Overall, it’s a great hotel, and I would definitely recommend it. What I liked the most is the location – we chose it specifically so everything would be within walking distance. This was already our fourth trip to New York, and I believe this has been the best hotel choice so far. That said, there were a couple of things that left a small negative impression. At check-in, the receptionist greeted us with an extremely unhappy expression. Maybe she was going through something personal, but it felt like I was somehow at fault for her bad mood. On top of that, the first room we were given was already occupied by other guests. We had to return to the front desk to get another room. In the room itself, I noticed some wear and tear – scratched headboards, holes in the walls – it could really use some cosmetic renovation. Also, I was a bit surprised about the $150 deposit per night, especially since there was no minibar in the room. On a positive note, the rest of the staff were fantastic. The team at NOMA Kitchen were wonderful, and the bellmen were excellent – they helped us with transportation, taxis, and even with our child. In the end, despite the few issues, I truly enjoyed my stay and recommend this hotel.

Noam Tarshish

I do not recommend this hotel. It is very expensive for what you get in return. Although the location is excellent, the rooms themselves are not well maintained. We had to ask several times for basic things, and a room without a refrigerator and a kettle is strange, as this is standard in hotels (we eventually received them after requesting). In addition, I was charged an unknown amount, and they do not respond to emails (they also did not respond before the reservation when I wanted to clarify a specific request). The minimum expectation is to provide proper service to guests.

Audrey Smith

I'm not going to gatekeep on the Intercontinental Times Square hotel. Of course it's in a great location, the corner room was incredible and the bath products were amazing. The hotel was impeccable. I'm a stickler for cleanliness and this hotel didn't have a single trash can out of place and housekeeping kept us in towel heaven during our entire Christmas stay. It's was a beatitiful time of year to visit the city but the hotel took it up a notch with its beautiful decorations. It really felt like a magical wonderland. ✨️ But, what made our stay so fabulous was actually none of those great hotel characteristics. It was the entire staff. From Santi, the charismatic and friendly doorman, who was do gracious from the moment we arrived, and even knew our driver, to Carolyn, at guest services . I cant say enough about the hospitality and friendliness of this staff. It happened to rain and snow a bit, so our housekeeper gave us umbrellas to use during our stay. We were overwhelmed with the attention to detail at this hotel. John the manager has really retained the best staff and made our trip feel like home away from home. I travel a bit but I've never experienced this level of service from a hotel. This staff actually like their jobs and it shows. It's interesting that many have been with the hotel for long periods of time. Anyway, it's now my 'go to place to stay' while in NYC.

Adele Davies

We loved the location, all staff were friendly and accommodating, and the room was fabulous. We loved the view towards Times Square, and we could also see our cruise ship waiting for us at the port on the morning of our departure, which was fun. We ordered breakfast via room service three times, putting our f&b credits to good use, and the service and the food were amazing. My husband’s IHG status was acknowledged, and the upgraded room was beautiful and comfortable. Yes, there will be the noise of sirens and so forth because of its location, and we did think that the television could be moved to a wall rather than sitting in front of the window at the foot of the bed, since it blocked the view in the corner room, but these things are small things compared to the joy we experienced staying at this lovely hotel. We have booked to stay again in April, this time after our cruise, and we can’t wait!

Jennifer

EXCELLENT STAY! We were two couples from New Orleans, on our first trip to New York. It was a short 3-day trip, but we enjoyed it very much. We loved the hotel, all the services offered, our wives loved the Christmas tree and the children singing Christmas carols at the entrance. We felt very special at the Stinger Bar; our waives love the French 75 cocktail, and it was delicious. The waiter who served us for all three days was Eddie, who made us feel special and recommended the best tourist spots in the city. Thank you very much to everyone. We will definitely come back.

Jessica Londono

It's a great location for tourists, the rate is quite high for what the hotel offers. Fitness center is a great size and I was more impressed by the fitness center than the lobby. I expected more Christmas decor than just the tree. Beds are comfortable, pillows are not. Front desk, Francisco is fantastic and treats you like a premium guest. Breakfast is mid for a buffet that costs $30. Even my niece and nephew couldn't eat their pancakes. The bellmen are always smiling and so helpful and sweet. The customer service is better than the rooms tbh

Mad Mex

Recently stayed here and it was a huge mistake. I paid over $1,000 for two nights for what should have been a $250-per-night hotel at best. This property does not meet the standard of a $500+ per night stay. First, the location is directly across the street from a marijuana dispensary. The entire area reeks of weed, and unfortunately so did the hotel. Our room smelled like marijuana constantly—day and night. We also ate at the hotel restaurant the first night, and the restaurant smelled the same. Speaking of the restaurant: dinner for two (one steak with vegetables and fries, one club sandwich with fries, and two glasses of wine) came out to over $260. The pricing was absurd for the quality and experience. The room did not feel premium in any way. The shower head was missing silicone tips, resulting in an uneven, weak stream instead of the rain-style shower advertised. The window tint was peeling, allowing clear visibility from the street directly into the bathroom. Let's not even mention the duck take all around the window, seen on the picture. Additionally, the bathroom had no heat and was freezing cold—completely unacceptable for New York in December. Stepping out of a warm shower into icy air was horrible. The bed was nothing special, and the pillows were terrible. I barely slept the first night and had to request firmer pillows for the second. Overall, this stay was grossly overpriced, uncomfortable, and disappointing. I will never stay here again. Frankly, this experience warrants a full refund. Next time, I’ll stay at the Hilton Times Square around the corner instead.

Jennifer Winthurst

The staff and the hotel are superb! The staff are so helpful. Jose and Erica were the two that stood out to me. We did the Home Alone 2 experience. Wow. It included a 4 hour limo ride to all the hot spots, and our driver Mike was so kind he let us pick where we wanted to go. It came with a hot cheese pizza and a cooler full of Coke a cola and water. Then you get 19 scoops of ice cream with all of the toppings. Served through room service. Also got a teddy bear with a balloon and two turtle dove ornaments like in the movie. They always have real flowers. They told me they change them out every Thursday. The shower has wonderful water pressure. The bed was very comfortable. Our room has a terrace. I really enjoyed being out there listening to the water fountain. There are 2 chaise loungers to sit on. The most beautiful hotel I have ever stayed at. It is expensive but I feel it was worth every penny .

Diane Capezza

We had a lovely afternoon enjoying tea at The Palm Court located in The Plaza Hotel. The service was impeccable. One person in our party had some food allergies and the chef came out to talk with her. He made delicious alternative for her. The finger sandwiches, pastries and teas were delicious.It was an exceptionally experience. You must go at least one. Enjoy your visit.

The foodie’s meal

I recently had the pleasure of enjoying coffee here with my family, and it was an absolutely wonderful experience! The service was exceptional—every staff member we encountered was friendly and attentive, making us feel right at home. The ambiance of the place is stunning, filled with aesthetic details that create the perfect backdrop for photos. Each corner is more picturesque than the last! I left feeling inspired and eager to return. I can’t wait to come back and explore the rooms as well. This spot has definitely secured a place in my heart, and I highly recommend it to anyone looking for a charming coffee experience!✨✨✨✨

Niamh Faller

We had the most awful experience here. When you go somewhere like this, paying prices like $36 - $38 for a turkey club, you expect good service and the fries that are served hot. The hotel included a service charge of 18% - we would have left nothing the service was so bad. Absolutely abysmal service. Firstly we asked the server if we could put our coats somewhere. He looked at us and said - "you can put it on the chair next to you", w. We had wine and water, when the water arrived there was only one glass which was slammed down on the table, water splashing everywhere. We had dietary concerns and when asked what could be altered to be gluten free the server looked at us and said "whatever" and was very dismissive. When the food arrived it was cold and the wine wasn't fresh. The only saving grace was because we had our jackets we were able to make a quick exit. AVOID THIS PLACE.

Jim Williams

Rooms are nice but missing some amenities you would expect such as no coffee maker in the room. Phones not easy to use. No turn down service... Service was very attentive but slow to respond. Location is very convenient for shopping...8 Place is the place to be seen but not truly elegant but is opulent