NoMo Soho Hotel

allison

I was in the city to do some shopping in SoHo. The aesthetics of the Nomo hotel appeared very trendy. The bellmen were very welcoming upon arrival. That’s where the positive experience ends. Upon check-in, I was being charged a higher price than the price charged to hold the room on my credit card. When I tried to question the discrepancies in the prices I was told the reservation was declined. I completely understand there are hotel fees, taxes, security deposit, but the total they were trying to charge was above that and the front desk clerk just talked in circles the more I questioned things. Come to find out my credit card (Amex) declined it due to fraudulent activity. It was so sketchy. I travel frequently and I have never had a check in experience like that. It left me with a very uneasy feeling. I have no idea what the rooms are like as I decided NOT to check into Nomo and I found a new hotel where check-in was seamless as it should be. It was a hassle to find a new hotel last minute but well worth it. Just beware!

Antonio Pitocco

Just wrapped up a three night stay at Nomo Soho and overall, I found it to be a great hotel. This hotel offers a fantastic location, a friendly staff, and a delicious restaurant downstairs (the fish tacos for lunch were great and their avocado toast for breakfast/brunch is good too). Despite being in a corner Premium King room with an incredible view, I found that the state of the room itself could have been much better. The wear and tear on the walls in the closet, the base around the walls in the bathroom, and the overall wear and tear on the headboard and bed frame was shocking. The hotel itself is amazing but based on my experience and from what I've seen in other reviews, the hotel is in serious need of repairs. No refrigerator in the room was a little inconvenient for water and drinks but it wasn't the end of the world. Another thing I was surprised by was during my second day there, I ordered room service and was informed that "since it was coming from the kitchen, there would be a $6 delivery fee." Only reason this was strange was because the day before when I ordered food, there was no $6 delivery fee. Overall I had a wonderful experience and was pleased with how friendly the staff was whenever I called for room service or had a question. The check-in process was quick and easy. The daily room cleaning was great and very detailed. For me, the biggest draw to come back is the location and the service, the cosmetic issues should be addressed but overall, I enjoyed my stay.

Ginny Scoles

I stayed at NOMO SOHO for 3 nights it was FANTASTIC! Right when you walk in the door(which they hold open for you and help you with your bags!) until you check in, everything was perfect. Rooms were very clean and had a very comfortable bed and pillows. They even had hot cider in the lobby! I could not have been happier. I was very surprised how quiet the location and the hotel was. NOMO SOHO is in such a wonderful, safe location and within walking distance of so much, including the 911 memorial museum. I cannot wait to go back! THANK YOU to ALL the STAFF.

T T

We recently spent three nights at Hotel NOMO. Overall, it’s a great hotel, and I would definitely recommend it. What I liked the most is the location – we chose it specifically so everything would be within walking distance. This was already our fourth trip to New York, and I believe this has been the best hotel choice so far. That said, there were a couple of things that left a small negative impression. At check-in, the receptionist greeted us with an extremely unhappy expression. Maybe she was going through something personal, but it felt like I was somehow at fault for her bad mood. On top of that, the first room we were given was already occupied by other guests. We had to return to the front desk to get another room. In the room itself, I noticed some wear and tear – scratched headboards, holes in the walls – it could really use some cosmetic renovation. Also, I was a bit surprised about the $150 deposit per night, especially since there was no minibar in the room. On a positive note, the rest of the staff were fantastic. The team at NOMA Kitchen were wonderful, and the bellmen were excellent – they helped us with transportation, taxis, and even with our child. In the end, despite the few issues, I truly enjoyed my stay and recommend this hotel.

Noam Tarshish

I do not recommend this hotel. It is very expensive for what you get in return. Although the location is excellent, the rooms themselves are not well maintained. We had to ask several times for basic things, and a room without a refrigerator and a kettle is strange, as this is standard in hotels (we eventually received them after requesting). In addition, I was charged an unknown amount, and they do not respond to emails (they also did not respond before the reservation when I wanted to clarify a specific request). The minimum expectation is to provide proper service to guests.