InterContinental New York Times Square

Lauren B

We had a wonderful stay here. Check-in was quick and they had a room ready for us early which was great! The view from our room was amazing! The housekeeper was friendly. The doorman was welcoming when we would arrive and when we left they asked if we needed a taxi or anything. So nice! We ordered room service and the gentleman who brought the food was also very nice. Overall, we had an amazing stay and enjoyed the convenient location of the hotel as well!

Birce

The hotel’s location was excellent — walking distance to Times Square and very close to the subway. It’s a busy area, but my room on a high floor was peaceful. The room was spacious, clean, and the highlight was definitely the view. I woke up one night with the curtains slightly open, and the city lights were just stunning. I didn’t want to get up from the window couch — it was one of those rare moments you remember. The bathroom was also exceptional — spacious, well-designed, and probably one of the best I’ve had in a hotel.

Flower

Great location if you want to be in the center of all time square chaos! Rooms are clean service is amazing and they serve breakfast downstairs with loads of options. Only complaint is that it’s very noisy at night but I knew that was going to be an issue due to the location. Overall nice hotel , the pictures looked very different than in person . It’s alot smaller in person

Allstar_ Videos

We stayed at the InterContinental New York Times Square the weekend of January 23rd and had an absolutely amazing experience. The staff was incredibly friendly and welcoming, and we were pleasantly surprised with an upgrade to a higher floor, which made our stay even more special. The buffet breakfast was a 10/10 — delicious with great variety. The hotel is perfectly located in the heart of Midtown Manhattan, close to everything and easy to get around. We absolutely loved our stay and would highly recommend this hotel. Guaranteed to impress!

Jason McCoy

Robyn B. at the InterContinental Times Square provided a level of service that genuinely stands apart from anything I’ve experienced in over a decade of near-weekly travel. I travel extensively for both work and personal reasons and hold top-tier elite status across multiple major hotel brands, including Marriott, Hyatt, and IHG. I’ve seen great service, upgraded service, and “by-the-book” luxury service — but what Robyn delivers is different. It’s personal, proactive, and ownership-driven in a way that is incredibly rare. When I called because our room hadn’t been cleaned, she didn’t just solve the immediate issue by sending towels. She took full ownership and arranged a same-day cleaning so the room would be completely reset and comfortable. That follow-through matters, and it’s the kind of detail that separates good from exceptional. She also helped navigate room service with real care, taking my sensitive stomach into account and suggesting smart substitutions so I could still enjoy my meals. Most memorable is how she shows up for guests. Her warmth and positivity are unmistakable — you can hear the smile in her voice on the phone. Every interaction felt supportive, gracious, and genuinely guest-first. We were on a personal trip to NYC (celebrating my birthday) during the January ‘26 ‘snowpocalypse’. We had to change our checkin/checkout dates multiple times with flight delays and cancellations, and with all of the logistics frustrations, the trip could’ve turned sour - but Robyn’s care and support ensured that the Intercontinental felt both like home and a luxury getaway at the same time - we were actually sad to finally leave. In thousands of hotel nights across brands and countries, I can honestly say this level of care is singular. Robyn made our New York stay spectacular, and she is a major reason I would choose to return to this property. Hospitality like this is rare, and it deserves recognition.