Wyndham Residences The Palm

Shaik Zakir

I had a wonderful stay at Wyndham! The property is beautiful, well-maintained, and the overall service was excellent. The staff were warm and attentive, making sure every detail was taken care of. I would especially like to appreciate Ramjan from room service. He went above and beyond to make my stay comfortable. His professionalism, politeness, and genuine care really stood out. He was always quick to respond, ensured everything was perfect, and carried out his work with a big smile. People like him make all the difference in creating a memorable experience for guests. Thank you Wyndham, and a big thank you to Ramjan

Ebony Halsall

Great Stay – Clean, Modern Hotel with Excellent Service! I recently stayed at the Wyndham Residences in Dubai and had a wonderful experience overall. The hotel was spotlessly clean with modern, stylish decor throughout. The housekeeping team did an amazing job – our room was cleaned thoroughly every day with fresh towels and complimentary bottled water always provided. They even surprised me with some lovely decorations in the room for my birthday, which was such a thoughtful touch! The breakfast was definitely a highlight – great variety, fresh options, and well-managed service. The pool and beach area were also fantastic – clean, well-maintained, and very relaxing. The location is very convenient, with easy access to taxis and close proximity to the Marina and other key attractions. Getting around was hassle-free. One area that could be improved is the lunch and dinner options. The food was okay, but the experience would be enhanced by adding more à la carte restaurant choices, some entertainment in the evenings, and possibly expanding the buffet space during busy times. Overall, a great stay and I’d definitely consider returning!

Carina

Honestly, this was a horrible experience. When you book a hotel, the expectation is to relax and enjoy, yet our stay was the exact opposite. We have stayed in many hotels and resorts in Dubai and around the world, and unfortunately, this was by far the worst experience we’ve had. I’ve never took time to do a review like this, but this was extremely bad. To begin with, I had called your reservations team specifically to ensure we booked a room with a full sea view. We were initially planning to book a one-bedroom apartment, but the agent informed us that it offered only partial sea view, and recommended a studio instead, assuring us that the studio had a better sea view. Based on her advice, I agreed and completed the booking through the link she sent. The confirmation email clearly stated “full sea view,” so everything seemed in order—until we arrived. At check-in, the staff informed us that we were being “upgraded” to a three-bedroom apartment. We immediately asked whether it had a proper sea view, and were told it had only partial sea view. We explained that sea view was the only reason we chose the studio. He then claimed that the room we booked had no sea view at all and was located on level 1—completely contradicting our confirmation and the email communication with your reservations team. He insisted we might have booked through Booking.com, even though I clearly stated (and showed proof) that we booked directly with your team. Despite repeatedly explaining that we did not need a three-bedroom apartment—since we are only two people—and only wanted the correct sea-view room, he insisted on the upgrade and then informed us we needed to pay AED 40 for it. We had already paid all fees as per the invoice and email confirmation, and this additional charge made no sense, especially for an “upgrade” we did not request. When we reached the apartment, things only got worse. The rooms were directly facing a massive construction site, with loud noise continuing throughout the night, making it impossible to sleep. The hallway leading to the apartment was smelling so bad and extremely cold—so much so that even the housekeeping staff apologized, saying maintenance would fix it “sometime,” which never happened. Additionally, during the night, both of us experienced significant itchiness, which was very uncomfortable. We are not sure if this was due to the bedding or something else, but it added even more discomfort to an already stressful stay. The next day at the beach, we were told we needed a paper from reception to get towels. We had not been informed of this at check-in. Even though we brought our own towels, the staff insisted we could not use the beach area without this paper. Instead of relaxing, we ended up dealing with unnecessary stress and drama at every step. Overall, this stay was extremely disappointing and a complete waste of money.

Melissa

Edna and Nathaniel gave amazing customer service. Every day they had smiles on their faces and their aura was infectious. Seeing them every morning for breakfast and in the evening brightened our day. They were always happy to help and went above and beyond every day. I highly recommend coming to this hotel, you will have an amazing experience. From the room, to the hotel, to the staff, everything is outstanding!!

Vahidreza Mousavi

A team who convinces you to come back no matter what What really made the stay special was the kindness of the staff. Saber, Surendra, and Nathel at reception were so welcoming and always ready to help. The restaurant team—especially Plexi, Edna, and Marimel—were hardworking and kind, and Yoon and Binod from housekeeping went the extra mile every single day to keep our suite spotless. Thanks to all of them for making us feel so cared for. They’re the reason we’ll definitely keep coming back. The only small downside: you can’t make your own coffee or tea with a machine—you have to order it.