Samui Verticolor

Ken Price

I feel totally taking advantage of by Samui Verticolor. I have been staying at this property for 7 days. Being a Nomad, I like to remain extremely flexible. I normally book 1, 2 or 3 days maximum where I stay so I am not locked in to a longer commitment even if I plan to stay a month. Today, 30 minutes before check out I walked down stairs to extend 1 day. I was told 1800 baht to stay in the same exact room I booked the day prior for 1200 baht. Know this was either a scam or a genuine mistake. I questioned the agent about the large pricing change from a Sunday(12/21) booking to a Tuesday (12/23) booking. I booked 12/22 on the Agoda app which was also 1200 baht. I was told high season/low season pricing and that the manager changes the prices daily. I really don't think high season starts on 23 December 2025 but rather based on occupancy and demand, but ok. Sure enough, 2 hours later while napping I get a call in my room saying I was charged to much and asked to come downstairs to correct the billing. I am thinking fine, they will refund the difference to me and I will be on my way. I was told I can not be given my money back because the hotels financial report has already been completed. I start being pressured into taking a credit for drinks/food at the pool restaurant bar or have the credit applied if I stay longer. At this point I know this is being manipulative and dishonest. The hotel only accepts baht as payment and that is why I was charged in baht. Now that I am owed money you want to pay me in coupons for high priced hotel drinks and food or inconvenience me by getting me to back up my things to room to another room? Totally unacceptable. I feel stolen from and taking advantage of by Samui Verticolor. As a customer I was forced to leave this Google review and dispute this charge with my credit card company. I tried my absolute best to resolve this but Samui Verticolor is telling me they owe me money but refusing to return it to me in the like kind payment I made to them. I am truly at a loss of words.

Jassadapohn Kh

Clean place with excellent service — I’m so impressed! I’d like to start by thanking the hotel and all the staff, especially Pop at the front desk, for the kind help and quick support with the car rental. Special thanks to Piak for the great travel recommendations as well. The room was spacious, clean, and absolutely worth the price. Plus, it’s just a short walk to the beach. Highly recommend staying here — you’ll love it!

Bartek Dobija

The hotel uses the room switch sc.m. They have two buildings old and and a bit less old. During the booking a room is assigned by the bookingcom/agoda system, but when you show up at the hotel they cross the room number on the printout assigned by agoda and give you the room in the older building, which looks nothing like the one you've ordered. Make sure you take screenshots of the room type you're booking and understand exactly what you get on the day of arrival. I was a victim of such an action just couple days ago.

Palavi sonker

This hotel is a mixed bag! While its cheaper than other costly options on the Koh Sa Mui island, I still feel that there is fair bit of improvement areas. Rooms: To begin with, our room layout gave an inkling that this is someone’s huge home converted into a hotel because room layout was really weird and not user friendly. There was not a single chair or table where one could sit and eat food. We had to sit on edge of our beds while having dinner. They do have a small table and 2 chairs in balcony but they arent clean enough to bring inside the. House keeping: Basic minimum work - they didnt come in till we requested them since no one came almost till evening. They also didnt seem to have changed bedsheets just straightened what was there. Lifts and corridors: Feels pretty weird including these in hotel’s feedback but I feel its worth a mention. Lift feels pretty Dusty and claustrophobic because of its size. While they say no smoking allowed, its very clear that this rule is being broken blatantly as you could smell it everywhere. Parking: this was one thing which was ample and we had no issue finding space during our stay. Locality: the approach road feels pretty shady and we checked twice if that was the right road. Also you can see laundry shops where hotel laundry goes and their cleanliness really gets you thinking about cleanliness of your bedsheets, towels in the room in not so good way. Hotel services: they dont have a bell boy and they put it in the board while you enter but this is really inconvenient. Check-in experience: Receptionist was to the point and clear about the process and fee for everything in the room that you need to pay in case of damages. While he was polite, you couldn’t help but feel unwanted rather than as a guest. He could be more user friendly and warm considering they are in hospitality business. Breakfast: this was actually value for money - although eggs were cold, not great coffee but overall spread was fine.

Kingdom Living

I am Ken Price from the previous review earlier today. After being told that I could not be refunded money that should never have been taken from me, and after reading Google reviews describing how Samui Verticolor allegedly extorts tourists—including threats to involve the police—I decided to cut my losses and leave. I did not feel comfortable giving this hotel another opportunity to act unethically. I checked out of the hotel with no alternative accommodations planned. To add insult to injury, while I was outside looking for a reputable hotel, the clerk suddenly came over with the money they had previously said could not be returned. What a coincidence—within two minutes of checking out, the refund became “possible.” You have been warned.