Pestana Casino Park

Carly L

We loved this hotel. Location is great and you get amazing views, but please note it is at the top of a steep hill from the town centre or marina if you have trouble walking. Taxis are cheap though and there are also plenty of restaurants nearby. Breakfast is great, with omelette station and fried eggs constantly on the go. Pastries, fruit, cheeses and lots of hot meats and veggies and eggs. Gets busy around 9am but is open till 11. The outside pool is plenty big enough and clean and we also spent time on cooler days in the indoor pool. It’s listed as heated but I don’t think it was. The room we had a sea view suite was huge and perfect for our child to be in the living area with a slide door from the main bedroom. Very clean. Huge led screen usually for advertising the hotel and area but we could watch the World Cup which was a nice touch. The spa is also fab, we had 3 massages during our stay. All the staff are lovely. The only reason for the 4 stars on the room is that it needs some refreshing in the bathroom area.

baddaman88

Really nice and clean hotel. Very nice staff. Breakfast was the same every day but very nice food. Stayed here for a few days and would highly recommend it. Couple of draw backs being the gym facilities are not great, not much variety. The swimming pools closed at 6pm, could be extended a hour or so. The foos-ball table needs updating, its very old and unplayable. The location is very good. All in all a very good stay.

sanjay Reddy

Good breakfast, great location, decent rooms, and most of the staff were helpful. Unfortunately, my experience was let down by the restaurant service. I booked a half-board package, and complimentary bottled water was available at breakfast, so I expected water to be available at dinner too. When a waiter asked if I wanted a drink, I requested tap water. He walked away without responding, and after I followed up, he simply said tap water was not available. Instead of offering still or sparkling water, he started clearing our glasses without giving me the opportunity to order another drink. I raised this with Manuel Ribero at the restaurant reception. On the following two evenings, Manuel stopped us before entering to remind us about the dress code. This was surprising because nothing had been mentioned on 27 July, and we saw several other guests dressed the same or very similarly who were not spoken to on either 28 or 29th July. Also none of the other Pestana staff discussed dress code with us demonstrating there was not an issue. The inconsistent enforcement of the dress code felt unfair, uncomfortable and very unprofessional. I also believe water should be provided free of charge at dinner, especially when several complimentary bottled waters are available at breakfast. At the very least, tap water should be made available.

Mark Jackson

Superb location badly let down by a tired hotel and indifferent service I wanted to love this hotel. The position is hard to beat, minutes from Funchal old town, the marina and dozens of restaurants, with great views. Unfortunately almost everything else has let us down on what is a ten night family holiday. Noise is the worst of it. From 6am the doors along the corridor slam so hard it may as well be inside your room, and with thin walls you hear everything next door too. Forget a lie in. The bathroom has mould around the bath. The room and the hotel as a whole feel neglected, as though nothing has been updated in a decade, which for the rating and price is simply not good enough. Dinner at roughly €39 a head excluding drinks is expensive for buffet food when far better value restaurants are on the doorstep. The part that really disappointed me was the service. I raised all of this with guest services by email on day two and they were not interested. No solutions, no follow up, nothing. A hotel at this level should care when a guest flags genuine problems halfway through a long stay, and they clearly did not. Wonderful setting, but until the rooms are refurbished and the team actually engages with guests, I could not recommend it for the money.

Vinita Shah

Ok stay. Parking at the casino is better and more convenient. We always found a spot, thankfully. €15 per day. Close to restaurants, walking distance to old town & room were comfortable, but not sure why our mini bar wasn’t refilled daily. Towels didn’t get replaced daily and we had to call and ask constantly for fresh ones (yes we left them On the ground and followed all instructions). We booked mountain view, didn’t receive it. Breakfast buffet is good but the same every single day. The dinner buffet isn’t good. You have to pay for water, they don’t offer tap water. So odd. No irons in the bedroom. Long walks to the elevator. The staff told us different information or inaccurate information - said there was a Turkish bath but it was just a regular steam room. Our room AC also stopped working.