Orchard Hotel

Whulandary Herman

I’ve been staying at Orchard Hotel since 2011, and I keep coming back — now with two kids, it feels even more convenient and comforting. What I truly love is the hospitality — from the moment you step into the lobby until the thoughtful cleaning service. Special thanks to Tom, who kept our room spotless, neat, and always with a kind smile. It’s the little details that make a stay feel like home. The location is unbeatable — walking distance to almost everything you need around Orchard, and just a short stroll to the park, which is perfect when traveling with children. And the breakfast… hands down the best. I honestly had the best nasi lemak I’ve ever tried here. Thank you for always making our stay memorable. We will definitely come back. 🤍

Judy Phillpott

Hotel is well positioned with adjoining shopping mall which has a good supermarket. Paid extra for a Signature Room which was nice and was well serviced. Service at Breakfast was terrible with long queues experienced every morning of our five night visit. Food for breakfast was plentiful.But due to the amount of people to be served it was chaotic to move around. Not sure what the hotel can do to improve this experience, but it needs to be fixed. Service on check out was nothing short of awful. One poor receptionist trying her hardest to service 4 people checking in. 6 people including us waiting to check out. Nobody around to ask for another person to help the receptionist. Finally, another (very unhappy) receptionist arrived. Never acknowledged that people had been waiting for a while to be served, no apologies given, no eye contact with people waiting. Very Very Bad Customer Experience. Happy to provide date and time this happened

Romina Madrid Miranda

We had an excellent staying at the hotel. Mahe was brilliant in keeping our family room clean and ready everyday. Cleanest and staff service and attention were great. Breakfast was too. We hope to repeat the experience sometime soon. Thank you for all the work and dedication people put to offer such a high quality service.

Aika

Love the hotel! It was a very nice stay for me and my family. My kids had a great time here. Thank you to sugan for cleaning our rooms. It was very thorough and super clean ! 😁 Shall stay here again next time!

ALAN RODGERS

My wife and I have just completed 9 nights, celebrating 55th Wedding Anniversary and Christmas. We enjoyed ourselves immensly. We found the Reception Team to be most efficent. Nick, Manager, of the back of house team a very approachable man and very good company. Now, we only found the Chinese restaurant on our last night, pity. Manager Saint steered us through the menu to make our meal very enjoyable. Thank you all for making us welcome.