Ilunion Palmanova Mallorca

Serena Nicholls

The best thing about this hotel apart from going home is the staff who are polite and respectful. The cleaning staff deserve a reward for the cleanliness. Unfortunately that's where it ends. The rooms are very very basic and although boast a hospitality tray you get one coffee, yes one between you and a few fruit teas. .... the food in the restaurant is basic and cold. Even the hot section is cold. There is no air conditioning apparently until height of summer, not helpful when its hotter than hades in rooms. There is also NO wellness rooms, so even though the website boasts of it and its open 10am till 4pm every day IT DOESNT EXIST. Kids club didn't exist either when we were there....obviously again a summer thing. The kids pool you have to dodge swarms of ants....the Snack bar is actually better than the restaurant but very limited. The *All inclusive * option is a joke, coffee only available for breakfast, fizzy pop available....great for toddlers NOT and only three ice creams...alcohol was limited but that didn't bother us. For advertising its a family resort it was full of hen dos and stag dos and couples there for sun and drink....1000% not a family hotel and absolutely NOT a four star....whoever gave them that rating is taking a bribe. It's a two star at best, more a one AVOID AVOID AVOID

Becky Easter

Nice enough hotel, good location. Quite a lot of miscommunications between staff/shifts. What was agreed at booking and check in wasn't known by everyone else (largely our half board set up, we had switched dinner for lunch). I am vegan and I mentioned it at check in, before breakfast, at breakfast and at lunch. I do this all the time, to make it easier for all parties and whilst I was assured there were vegan options, there were not. Despite was looks like a large and well labelled buffet, it's just the hotel logo repeated over and over, what would help especially with the language barrier, would be labels indicating egg, diary, meat inclusions, for vegans/veggies but importantly for all allergies. It was a minefield, despite there being posters outside the restaurant mentioning allergen accomodations. There was a well indicated gluten free section and actually a decent amount of dairy alternative milks but that is it. Hot food, especially at lunch is a no go for vegans/veggies (I'm glad we ate out for dinner). I'd also seen reviews of the housekeeping leaving cigarette butts in rooms during cleaning and had hoped that was a one off but nope we got cigarette butts in the toilet most days, a simple flush and I'd have never known but that wasn't the case. The pools are lovely, but towel hire isn't made immediately obvious anywhere - it's actually free/included, just hand over the room key holder to receive your towels. Poolside bar is a good addition, great drinks at decent prices and free cool water taps, perfect and necessary!

Anđella Čereković

The hotel is perfect. The best thing about it is the extremely friendly staff and the food. The rooms are very clean and well maintained. The hotel is located in a great spot between Palmanova and Magaluf. The beach is only a 4-minute walk from the hotel. I highly recommend this hotel, especially if you are traveling with children. It has 3 swimming pools, 2 of which are for children, as well as plenty of entertainment, a playroom, and many activities for kids. An ideal dream hotel. ✨

Kayla Groth

It was a nice hotel - clean, good location, many pools, lots of amenities and night time entertainment. The lady at reception, Jihane, was very friendly and helpful - she helped us to book a taxi to the airport and let us use the courtesy room to take a shower when there was no availability for a late check-out. She was really lovely and that’s why I gave the hotel a 4 star rating. One thing that I didn’t like at all was the fact that people reserved the sun loungers around the pool from early in the morning and it was always difficult to find a spot, even when they were nowhere to been for hours, just empty chairs with towels on. Overall, good value for money.

Tiggy_Finehair

A Fantastic Stay at AluaSun Torrenova We thoroughly enjoyed our stay at AluaSun Torrenova and couldn’t fault the experience. From start to finish, everything was excellent. All the facilities were great and very well maintained, making our stay comfortable and relaxing. The restaurant deserves a special mention — both breakfast and dinner were always fresh, with a fantastic selection of food to choose from. There was something for everyone, and the quality was consistently high. The atmosphere around the hotel was welcoming and enjoyable, and the staff were friendly and helpful throughout our stay. It’s the kind of place that makes you feel at home while still feeling like a proper holiday. We would happily return and would definitely recommend AluaSun Torrenova to anyone looking for a great place to stay.