Lee Martin

Absolutely appreciate the kind and lovely staff here. Special thanks and shout out to Ruben who was amazingly patient and kind with my requests. I have lived in hotels in NYC for 6 years now and this one I would easily repeat. The double blinds completely blacked out the room and I was able to sleep in, not aware of what time it was. Love that. The bed was so comfy. Room was so nice and clean top to bottom. And the view, never better. I shopped for a good price and this weekend was a steal to top it off! Also honorable mention to the lovely Rovina. Thank you all staff at Holiday Inn Chelsea for amazing service and quality digs.

Adela Grecu

I chose this hotel for its great location and price. The room was clean amd as described, though a bit small for two beds --better suited if you're out most of the day. The staff were friendly and helpful, and when I reported heater not working properly, they offered to move me in another room. Overall, a good experience with great value. I would definetly stay there again and recommend it .

Nazender Arisoy

I stayed at Holiday Inn for a week and it was fantastic. The staff were great, my stay was comfortable, and I truly recommend this hotel. The only downside is the security deposit of $150. They state that it will be refunded within 7–10 working days if there is no damage to the room. I checked out on January 7th and left the room completely clean, neat, and without any damage, yet I still have not received my deposit back. I think this is something future guests should be aware of when booking. Aside from the deposit issue, I did find this hotel to be very pleasant and clean, and I enjoyed my stay overall.

Chris Manning

We had an absolute delight staying at this property for a long weekend with our daughter. The entire staff was super friendly, the facility was ideally located and well kept, and the property was located pretty close to multiple subway stops which made it very convenient. Overall, I posted a picture of our favorite staff member who went above and beyond to make sure that our stay was special and memorable. She was always smiling and was happy to provide information whatever we needed it. These are rare but valuable traits to have with somebody that deals with customers all day long. Overall, I travel a lot so I recognize quality and we had a great experience at this property! Pro tip: this property does not tolerate cannabis use which is a great benefit for a family friendly property. That sign was very appreciated as many properties do not enforce this and I would not stay in them again. Well done overall!

Randy Johnson

Trip was taken totally on impulse to use expiring travel credits with Southwest. I couldn't afford THE Hotel Chelsea so I booked the IHG 6th Avenue Chelsea Holiday Inn off the Southwest Hotels website. The accommodations were as advertised at what I consider a reasonable rate for NYC. Notably my trip coincided with the heavy snow in the region starting Saturday evening 2/21 and delaying my departure until Tuesday 2/24. Shoutout to the ever present Jandery M. at the front desk who was pleasant and supportive for my entire stay and even slept over in the Inn due to the bad weather to care for her guests. She should receive a large increase in pay at her next performance review!

J C

My daughter and her boyfriend stayed here a month ago for 2 nights on a weekend trip from Canada as their first time in New York City for a comedy show at MSG. This is the only hotel that allows Age 18 for reservations with affordable prices, great location and luxury! The front desk staff were so friendly and amazing in ensuring my daughter and her boyfriend would be able to put a deposit down in cash as her credit card did not arrive in the mail due to a postal strike. They were so kind, patient and made me feel confident that they would be taken care of and safe. My daughter and her boyfriend had a wonderful experience here. They both agreed the hotel was gorgeous, elegant and the staff were amazing!!! They unfortunately had to leave in the middle of the second night (3am) due to the big winter storm that was coming in on the Sunday when they were leaving. They were so anxious due to the flight/shuttle cancelation which was rebooked for a 6am flight at EWR instead of 2pm at JFK and wanting to get out safely to beat the storm. The front desk staff were so courteous and helpful in ensuring they were checked out quickly and were given their receipt and refund of deposit. The price was affordable and worth it however, the couple of issues were, the view was of another building, no fridge, Smart TV and no WIFI which should've been included in the price for the cost per night especially after the currency exchange into Canadian. The location was perfect for the distance to MSG, Times Square and endless options of food and shopping. The subway right next door was perfect for their trip to the Brooklyn Bridge which was an amazing experience! Overall the experience was wonderful and when they return for a longer stay in NY, this is the hotel they will be staying at! Would highly recommend Thank you Martinique Hotel and Staff!

Christine Yost

Our 1st trip to NYC. Friend warned us that the hotel rooms would be small, but our room was wonderful! Spacious room, very clean and comfortable. Room was very quiet, I couldn't believe we were in the middle of such a big city. Right from the start when we checked in, the staff was so friendly! They were always speaking to us, and answering any questions we had, with helpful tips. The location was fantastic! 12min walk from the train station. We walked everywhere, great spot for whatever direction you want to go. We thoroughly enjoyed our stay here, and would not hesitate to stay again!

E J

I had a fantastic check in experience at the Martinique New York on Broadway thanks to Caroline at the front desk. I arrived around 1:30 PM, well before the standard check in time, and she couldn’t have been nicer. Since I’m a Gold member, she kindly arranged an early check in and even upgraded my room from a queen to a king. The new room is wonderful. A comfortable king bed, a nice sitting area, and everything feels clean, modern, and really well done. What really stood out, though, was Caroline’s attitude. She was incredibly friendly, welcoming, and genuinely seemed happy to help. It’s always refreshing to meet someone who clearly enjoys their job and makes guests feel taken care of. A great start to my stay! Five stars for Caroline and the Martinique!

Ann Keane

I was a guest for 2 weeks in a very small room, including the bathroom. None of the rooms have a microwave. There is one(1) community microwave on the 17th (PH1) for the entire hotel. Very inconvenient. Not all the rooms are equipped with a refrigerator. My request (x2)for a fridge was quickly dismissed. The staff at the front desk made no effort to accommodate my needs, and no follow-up was done. I found it quite challenging to relax in a room that did not have basic amenities.The restaurant that's connected to the hotel is a hit or miss. The hotel is situated in an excellent location. Lots of things to do and see.

Dakota Weglarz

Staying at the property now, and wanted to shout out Cecelia from housekeeping. She was very kind and attentive (especially since I’m recovering for surgery here at the hotel). She would check in, and she showed me the staircase I saw online that is beautiful. We really appreciate her! Front Desk staff were helpful as well.

Chaim Goldberg

The room wasn’t amazing, it’s gonna be narrow, this is manhattan. The location is fantastic, close to all of lower manhattan. Front desk staff was professional and helpful. Breakfast looked beautiful (few kosher options, but coffee and a banana was fine for me). If you need a local hotel, the price is right. It is BUSY, so expect the elevator to the full in the morning going down. We took the stairs from 8th floor because it wasn’t worth waiting.

Piotr Fordey

Great location. Close to all key subway stations, allowing for quick access throughout Manhattan. In the morning, you can enjoy a morning jog along the entire waterfront of lower midtown and northern Manhattan. A very decent and filling breakfast is provided, lasting until the afternoon. The rooms are tidy, if a bit plain, but you wouldn't expect anything less at this price. Highly recommended.

Jo Maldonado

Overall this was a great experience. Nikki (the lady at the counter) made my experience extra special, she had an amazing attitude the whole time and offered a lot of accommodations and recommendations when we needed it. The location of this hotel is also great. I was able to use multiple train stations nearby to arrive at the hotel late at night and during the day, which is specially important if you are visiting NYC. The traffic can be ridiculous so being able to take the train to avoid it is extremely helpful. The place was clean and well maintained, except one night when the elevator wasn't working for 45 minutes! Breakfast is a money saver though don't expect anything fancy. I was able to eat oatmeal as a healthy option.

Expert ProFloors

My stay has been extremely unpleasant and disappointing. We are traveling during winter, with temperatures around -12°C, and upon arrival we noticed that the heating/air conditioning system was not working. We immediately informed the front desk and left the hotel. When we returned later that night, the heating was still not working. We were then offered a room change, but the alternative room had only one bed and a sofa bed. The sofa bed is terrible quality — very thin, small, and completely uncomfortable. We specifically booked a room with two beds because we are traveling with friends. As a result, I am now forced to sleep on the floor, since the sofa bed structure is unacceptable. To make matters worse, in our original room (room 1104), the bathroom sink drain was also not functioning properly. The drain would not open or close, causing water to accumulate in the sink. Overall, this has been a completely negative and unacceptable experience, especially considering the weather conditions and basic expectations for comfort and functionality.

korra dale

It's a standard Holiday Inn Express setup done well: free hot breakfast buffet every morning (good selection of eggs, waffles, yogurt, fresh fruit, coffee — really convenient to fuel up before heading out), fitness center, and clean, modern rooms. Rooms were comfortable — beds slept great, clean, decent size for Manhattan (not tiny), flat-screen TV, good Wi-Fi/AC, and everything in working order. Nothing luxurious, but solid and quiet — 4 stars.

Arizbeth Hernandez

This hotel was very conveniently located right by a subway station, making it easy to get around the city. The area felt safe and was in a nice neighborhood. I also appreciated the security measures — the doors were locked and required key access, which made me feel very secure during my stay. The only downside was the elevators, which were a bit slow and inconvenient at times. Overall, though, it was a comfortable and well-located place to stay

Alexandre delhay

Hilton Garden Inn New York/Tribeca is an excellent choice for anyone looking to stay in one of Manhattan’s most vibrant neighborhoods. The location is unbeatable — right in Tribeca, with easy access to SoHo, the Financial District, and multiple subway lines just steps away. The rooms are comfortable, clean, and well-maintained. For New York standards, they are spacious and thoughtfully designed, with cozy beds and modern amenities that make the stay relaxing after a long day exploring the city. The staff is welcoming, professional, and always ready to help. Check-in and check-out are smooth and efficient. The overall atmosphere of the hotel feels calm and secure, which is a big plus in such a busy city. There’s also a restaurant and bar on-site, convenient for breakfast or a quick evening meal. Everything is well organized, and the service reflects Hilton’s reliable standards. If you’re visiting New York and want comfort, convenience, and great value in a prime location, Hilton Garden Inn Tribeca is a smart and dependable option. Highly recommended

NeWoka Stitt-Scott

Just stayed here overnight. PROS: The location is fantastic for what we needed. The sub-station was steps away. Restaurants close by. Not too noisy, busy but not noisy. Rooms were clean, staff pleasant and helpful. CONS: The restaurant downstairs...the hostess/waitress was the absolute WORST! I have never been more compelled to get up and leave an establishment before. She was the most unprofessional employee I have ever encountered. Her tone and verbiage let us know that she did not want to serve us. I can't speak on the quality of the food as we left before it was served.

H Stewart

The rooms could use a refresh, which being a part of Hilton means that will likely soon. The hot water… dear god it’s hot. There is definitely a recirculation line running, because the hot water at the 3rd floor was quick to the tap. However, it was literally steaming out of the faucet. I am all for hot water but a small child or elderly person would be in grave danger with this lava coming out of the spigot. The owners need to consider a 3-way mixing valve in the mechanical room that services the entire building before someone gets scalded… I would not be surprised if this hasn’t happened already. Great location, and very friendly staff though!

Hunter Lowrey

I have not stayed this far downtown before and was unsure about the hotel given some of the reviews but I was very satisfied with my stay. The room was large and clean; some people have said theirs were outdated but I was comfortable. The only issue of note was a torn shower curtain for which I would only give a half star off if I was able; if we had asked I'm sure housekeeping would have replaced it. The bed and linens were very comfortable and we sprung for a view of the neighborhood which was great for people watching. There was only one elevator in operation during our stay though I didn't find it as slow as others had described, we had a worse experience at the midtown location. The hotel is easy enough to get to from Grand Central via the subway, though you will have to walk a few blocks on either end depending on what line you take. Having the ACE station right outside the hotel was fantastic and will have you in midtown within 15 minutes. Chinatown and little Italy were only a short walk away. We didn't interact with staff much but they were always friendly, while we were there they put out a free hot chocolate bar and held our bags for several hours after checkout without issue. 9.5 / 10 would recommend and stay here again :)

Alanna Warwick-Smith

This hotel was such a pleasant surprise! I think this hotel is most suitable for solo travelers, business travelers or groups no larger than 2 (per room). I needed a last minute reservation and being honest, this was the most affordable Marriott property in the area I was seeking. Jonathan was warm and welcoming at check in and I liked that I could tell he was actually from New York. For the price, free complimentary breakfast, and a max 15 min walk dependent on pace from 9/11 Memorial and the American Indian museum in really happy with my decision to stay here. Only improvements I could see here are better water pressure and more attention to detail in cleaning, some areas like the phone were dusty. I will return.

Anthony M

The room wasn’t the cleanest and was clearly in need of a refurb. The staff were very pleasant and helpful and the location was perfect — certainly a highlight. I personally won’t be staying here again unless there are some changes made but for the price I cannot complain too much.

Andre Barnes

Overall very nice location if you need to be near wall street plaza and surrounding area. Nice spread of continental breakfast. Staff was very welcoming and helpful. Would definitely book again through booking.com because it's cheaper if you book a bit earlier. The room was comfy, a little small but didn't expect more than that for the price and location.

Shohan Kanishka

This hotels gives you every basic thing to enjoy a trip in nyc, all you need is a cozy bed and a good toilet, they got that. Need I mention- the breakfast. Its good. The front office staff is really nice they always greet you when you come in. Except for one old gent who is a bit grumpy? But other than that. The hotel is great. Specially the location.

Rachel

I want to give the guy credit who checked me in - he is the only redeeming quality this establishment has to offer. Do not be fooled by the pictures - they are catfishing. This hotel is horrendous. First, the water was turned off ALL DAY LONG with no solution provided to for showers, drinking water, etc… Second, the rooms are hideously maintained. I was given an early check in and went to the room. I felt like I was freezing and it felt windy even on walking in. Turns out it was freezing because the balcony door couldn’t properly close or even lock so cold air was coming in from outside. It smelled like smoke likely because a prior guest was smoking on said balcony with a door that wouldn’t close. I was given another room with two twin beds that was a downgrade to the room I had booked - it was certainly too small for two humans to occupy with suitcases. This room also didn’t have functioning heat. Third, the location is ok for being near water street, but there are dozens of other hotels with better proximity and that have water.

Janet Stiles

We really enjoyed our stay here. The location is perfect. You are literally close to everything. Hudson River only blocks away, little Italy and Chinatown, great museums all within walking distance and close enough to Chelsea's Market as well. Safe area with lots of shops and restaurants to explore. The service was fantastic, they went out of their way to allow us to check in early, we didn't get the city view we were looking for but we enjoyed our stay and the rooms were very clean. There is no lounge however there is a great restaurant attached and complimentary coffee in the morning. This is a great place to stay.

Miles McQuiggan

A wonderful surprise! We decided to try out a new part of town for our most recent visit to the city and are glad we found this Four Points. The staff - front desk, housekeeping, and all others we interacted with - were great. The room was reasonably sized (including a bathroom that made you forget you're in New York). Walkable to so much great food, coffee, shopping, and the subway. Will keep on our list for the future!

Richard and Lloyd Carper-Running

The entire front desk staff was very friendly. We were scheduled to leave the day of the blizzard and our flight was obviously canceled. The team assisted with extending our stay and got us the best rate. I only wish they had a better option for food onsite. It was difficult to find restaurants open during the big storm.

Freek Markslag

A big thank you to Christopher at the reception! I have stayed at this hotel twice before and always enjoyed it. Unbeatable location and value. Unfortunately I got a bit unlucky this time with a room that was very noisy due to an AC being very close to the window from another building. Christopher immediately stepped in and accommodated. He ensured I was able to switch rooms for the remainder of my stay. The rooms are good size for NY and clean. Have a big TV and plenty of storage space. Will definitely come back again in the future.

Mohammad A

I had an overall decent stay, but I expected a bit more since the hotel is part of Sheraton. I faced two main issues during my stay: 1. There was a cold air leak coming from the window, and the weather was very cold. The staff fixed it temporarily by sealing it with strong tape. 2. The windows had no sound insulation at all. I was on the 8th floor but felt like I was on the ground level. I could clearly hear people on the street and the construction noise even at night. The location was great and the room was clean, but these issues affected the comfort of my stay.