Holiday Inn Manhattan 6th Ave - Chelsea

Jim Lindsey

Very happy with our 1 night stay in Manhattan. It's a great location, within easy walking distance to the Amtrak train station - about 1/2 mile. Also, lots of nearby restaurants. The staff are friendly and helpful. The room was small, clean and had a small coffee maker. We will definitely consider staying here again. We arrived at JFK airport on a Friday afternoon and took a car service to the hotel. It took over an hour to get to the hotel during rush hour.

Lee Martin

Absolutely appreciate the kind and lovely staff here. Special thanks and shout out to Ruben who was amazingly patient and kind with my requests. I have lived in hotels in NYC for 6 years now and this one I would easily repeat. The double blinds completely blacked out the room and I was able to sleep in, not aware of what time it was. Love that. The bed was so comfy. Room was so nice and clean top to bottom. And the view, never better. I shopped for a good price and this weekend was a steal to top it off! Also honorable mention to the lovely Rovina. Thank you all staff at Holiday Inn Chelsea for amazing service and quality digs.

ELENI ANTONIOU

Extremely disappointing experience. We booked this hotel under terms stating that payment would be made at the property and informed the hotel in advance that we would be arriving around 11:00 PM due to our flight schedule. The hotel acknowledged and approved our late check-in request. While we were travelling, the hotel attempted to charge the full amount of our stay. As soon as we became aware of the issue, we transferred the necessary funds and immediately notified the hotel. Despite this, when we arrived before our approved check-in time, after a 10-hour international flight, we were informed that our reservation had already been cancelled and our room had been reallocated. What made the situation even more frustrating was the contradictory explanations provided by staff. We were told that there was uncertainty about whether we would arrive, despite our prior communication and approved late arrival. We were also given explanations regarding payment attempts that did not match our records. Throughout the interaction, several members of staff were dismissive, unhelpful, and unnecessarily rude at a time when we were simply trying to understand what had happened and find a solution. Being left without accommodation late at night in New York after a long flight was incredibly stressful and completely avoidable. The combination of poor reservation management, lack of communication, and rude treatment by staff made this one of the worst hotel experiences I have had. I would strongly recommend avoiding this hotel and booking elsewhere.

Adela Grecu

I chose this hotel for its great location and price. The room was clean amd as described, though a bit small for two beds --better suited if you're out most of the day. The staff were friendly and helpful, and when I reported heater not working properly, they offered to move me in another room. Overall, a good experience with great value. I would definetly stay there again and recommend it .

Worldtravel2025

This hotel’s pros and cons are very extreme. I was going to give this hotel 3 stars, but I decided to give it 4 stars because of the excellent front desk staff. Pros: Front desk employee Jennifer did an excellent job during our check-in, even with the long and chaotic line. She never lost her smile and truly made us feel welcome in New York. Another employee, Amalia, was also amazing. I saw her almost every night, and whenever we needed something, she was always there to help. This hotel really has great staff. Cons: I understand this is a Holiday Inn Express in New York, where space is limited, but whoever designed these rooms really failed. The space between the bed and the desk chair is so narrow that barely one person can pass through. The water pressure is horrible. I’ve never experienced such weak water pressure before. The breakfast quality is also very poor.