Daniele Cuppari

This beautiful resort feels like a total immersion in a botanical garden, surrounded by lush palms and vibrant birdlife. The bungalow-style rooms add a unique, peaceful touch to the experience. It is worth noting that this isn't a "party" destination; the atmosphere is quiet and never feels crowded. Evening entertainment is low-key and charming, featuring "Piano Paul" at the martini bar or the occasional poolside band. ​While the food was generally okay, I would have loved to see a wider variety of tropical fruits and traditional Jamaican dishes. The highlights were definitely the Chef’s Showcase and the a la carte dinner; the quality during those evenings was where the resort truly shined. ​Although the property isn’t beachfront, the walk to the sand takes only a couple of minutes, and there is always a guard available to help you cross the road safely. The beach area is well-equipped with a bar, grill, and very clean restrooms. There are plenty of chairs available, though you'll want to head down early if you have your heart set on a cabana (usually a few becomes available early afternoon).Staying for the sunset is a must! Available on the beach are also free watersports. ​The true heart of this resort is the people. The staff and locals are incredibly happy and inspiring, and they are the primary reason I would return. A special mention goes to the friendly resident cats and goats that add so much character to the grounds.

Charles Vandersluys

My wife and I absolutely love Sunset at the Palms and have stayed at the resort several times over the years. The beautiful setting, friendly staff, and relaxing atmosphere are the reasons we keep coming back. We were booked for another one-week stay beginning January 9, but unfortunately, about two weeks before our trip my wife became very ill with the flu. Her doctor prescribed two inhalers, and then, just two days before our departure, she developed a lump on the side of her neck the size of a golf ball. After a visit to the hospital, she was given medication that warned of severe diarrhea as a possible side effect, potentially lasting up to two weeks. She simply was not well enough to travel. I still made the trip because she did not want us to lose everything we had paid for. When I arrived, I spoke with Danna Grant, one of the managers, and she was very kind and understanding. She suggested that Air Canada Vacations might be able to help and that I could possibly be charged as a single traveller. I appreciated her concern and willingness to assist. After returning home, I contacted Air Canada Vacations and provided medical information, hoping that at least my wife's unused resort portion could be refunded. Unfortunately, that did not happen. While I understand that travel companies have policies, I also wish Sunset at the Palms had been able to provide some assistance or a refund directly for the unused resort stay. As loyal returning guests, it was disappointing to lose that money because of a genuine medical emergency that was completely beyond our control. This experience has not changed how we feel about the resort itself. We still think Sunset at the Palms is one of the nicest places to stay in Jamaica, and the staff have always treated us warmly. We simply wish there had been a little more flexibility and compassion for long-time guests facing an unexpected medical situation.

Ethel & Frank Dubbs

This place is heavenly. This tropical resort "feels" like Jamaica. The beach is clean, and the water is clear and warm. The thatched umbrellas are an ideal way to soak up the beach, sand and the salt water, while listening to the waves. The food is abundantly delicious. But the best part is the staff! They make you feel welcomed and pampered. Thank you all! Sunset at the Palms Resort 🌴 ⛱️☀️🇯🇲

pauline Boss

We have just returned from a first visit to this hidden gem. We went with friends who had been before and we were excited to experience it ourselves.Its a little bit of a jaunt from the airport about 1 1/2 hours. I highly recommend booking private transfer to get you there quicker then the bus if provided with your booking. I also highly recommend using Club Mobay… it was included with this resort booking, one of the unique bonuses of this resort. The staff here are beyond amazing, all so friendly and willing to help out. The food is fresh and delicious. There is always something for anyone, that being said it can feel a little repetitive, but that isn’t and shouldn’t be a deal breaker. The Lotus leaf dinner was fabulous.The treehouse like accommodations are very comfortable and have everything you need. Tip if you want to open the slat covers on windows just pull the pin. The Beach which yes you need to cross the road for is worth every step. They have staff there always ensuring you get across safely. There are plenty of beach chairs as well as a great bar and restaurant. The do offer chair side service. If you need anything don’t be afraid to ask they are open to doing anything they can to make your trip memorable.This is a very quiet small resort. , there is no entertainment staff so if you want quiet and relaxing this is perfect.

Oksana Reymer

We stayed at Sunset at the Palms for 3 nights as a couple. Overall, our stay was okay, with some highlights and some disappointments. One important thing to note (which I wish I had paid more attention to in reviews): the beach is across a busy road. The resort does have staff and a system to help guests cross, but it still wasn’t the most relaxing or seamless experience and took away from the “easy beach access” feeling. The property itself is beautiful, very lush and tropical, and once you’re on the beach, the water and views are absolutely gorgeous. The rooms were fine, nothing special. Housekeeping did a very good job and kept the room clean. However, the shampoo and conditioner were clearly diluted with water, which felt disappointing for a resort at this level. Service was mixed. Some staff were kind, but not everyone was friendly. One uncomfortable moment stood out: when we arrived and went to lunch, I explained that I have food allergies and asked what options were available. The server didn’t make eye contact, didn’t respond verbally, and quietly walked away. Later I realized she went to the kitchen to check, which I appreciated — but the lack of communication felt awkward and unwelcoming in the moment. The food was good but not great — enjoyable, but not particularly memorable. We were also surprised by how limited the fresh fruit options were. In summary, the resort has a beautiful setting and stunning beach, but the beach access, inconsistent service, and small details kept the experience from being truly relaxing or special. Our stay was fine, but not one we’d be eager to repeat.

John

The people that work here are all friendly and helpful. If you need something they will go out of their way to get it. There are four restaurants and the food was great. Beach is well maintained and plenty of beach chairs. If you don't want to swim in the ocean there are several pools to cool off in. The entertainment crew has nightly shows with singing, dancing and acrobatics. There was even a fire show on the beach one night. The Kama Sutra Palace has yoga on the beach during the week. They also put on work shops to enlighten you in the mornings. I would highly recomend attending them. The piano bar was a lot of fun if you like to sing along. The rooms and king size beds are comfortable. It is a clothing optional resort except in the dinning areas.

Amber Kwesie

I absolutely love it here! I've been several times. The staff is always very friendly and accommodating. The updates rooms are luxurious. The others are basic. People don't come to this resort for the rooms. They are there for the experience. The entertainment, the people, the freedom are unmatched. Engage in the theme nights and you can be a different person each night. There is a reason why people call this place "Home" Be aware, this is a clothing optional resort. If you do not feel comfortable nude, you will not have access to that side of the resort.

Nique J

I've stayed at this resort for four years in a row, and this is the first time I've had such a disappointing experience with housekeeping. On two consecutive days, I placed the sign requesting that my room be cleaned. The first day, it was never serviced. The second day, I even spoke directly to housekeeping and asked if they could please clean my room while I was away. I intentionally spent hours at the bar and pool so they would have plenty of time, but when I returned, my room was still untouched. I then called the front desk and was told they would take care of it. Nothing happened. I waited longer, called again, and eventually had to come down to the front desk myself because I still didn't have clean towels or a serviced room. At that point, I was trying to shower and get ready for the evening festivities that I had paid to attend, and I was delayed because basic housekeeping hadn't been done. Eventually, I was handed a bag of towels, but I still had to wait for my room to be serviced. This is the first time I've experienced this after four years of staying here, which is why it's so disappointing. I expect occasional mistakes, but after multiple requests to housekeeping and the front desk, this level of service is unacceptable, especially considering the price of the stay. I sincerely hope management addresses these housekeeping issues because this has never been my experience here before.

Lawrence Roy

Overall, it was a great experience. The staff is absolutely wonderful. The food was outstanding. The room, however, could use a little more maintenance and updating, but not bad. The biggest complaint I have was the hours of operation for the Pool, hot tub, bars, and restaurants. The only thing that I could count on was the buffet at certain times. The rest of the opening and closing times took me a few days to figure out. And I found it odd that the pool would close at 6 PM and not open until 11 PM. I understand they have to do cleaning but I think that could’ve been scheduled better. The grounds were very well up, kept, and clean. I would just like to Say again that the staff was absolutely fantastic always positive always professional!

Shea Shaw

The staff the staff the staff!!! Krissy, Ricardo, Junior, Scully/Mowayne, Omar, Usain, Jordae, Fabian, Shanoya, Winston, the list goes on!!!! Hands down they made the trip a life changing experience. Although the resort itself was beautiful and clean, the resort could’ve been a shoes box and this staff would’ve still made me book again. Excellent kitchen staff. Excellent bar staff. Excellent ENTERTAINMENT STAFF. Excellent excursion staff. Give those people a raise.

xing

TLDR: BEWARE OF RESORT STAFF SCAM AT CHECKOUT. This review details a profoundly disappointing stay at the Grand Lido Negril, an Autograph Collection Resort. Our experience, which we expected to meet the standards of the Marriott brand, was instead defined by operational failures and culminated in a deeply troubling incident at checkout. Persistent Operational Shortcomings: · Misleading Dining: The advertisement of 11 restaurants was a gross exaggeration. Only two were operational at any time during our stay, with published hours being consistently inaccurate. This disrupted our plans, including pre-booked excursions. · Subpar Quality: The culinary experience was lacking. The buffet was average with an over-reliance on sweetness. Drinks were either watered down or cloying. A dinner at "Zen" was poorly executed, featuring stale sushi seaweed, bland fried rice, and dry, tough meat. Dinner at Calypso was also met with significant delay dispute pre-booking both restaurants. · Infrastructure and Safety: Ongoing construction created early morning noise. Multiple power outages occurred; one left me in a pitch-black dressing room. Most alarmingly, an open elevator shaft was left without safety warnings—a serious hazard we discovered by near-accident. Staff were dismissive when we reported it. The Final Incident: A Disturbing Accusation at Checkout The most serious issue occurred during checkout with Front Desk Agent Kim. The previous day, we had pre-paid her $136 USD for a massage and $130 USD for a manicure/pedicure (total $266 USD). At our request, she converted the total to Jamaican dollars, and we paid J$47,445 in cash. We received a receipt but failed to review it immediately. The next morning, Kim insisted we had an outstanding balance of $130 USD, claiming our payment only covered the massage. She escalated the situation, involving multiple colleagues who supported her without a full review. After 40 minutes, security arrived. We were then informed there are no security cameras in the lobby to verify the transaction. The security guard sided with Kim's account. After nearly two hours, a manager, Shanara, intervened. The resolution came nearly three hours into the ordeal when security presented a photograph of a pile of cash, alleging it was our payment. The assortment of bills shown did not match what we had tendered. We were then accused of confusing banknote denominations. The cash we provided consisted predominantly of orange JMD $5,000 bills obtained from the bank. As tourists, it is illogical that we would have been carrying the specific assortment of numerous green JMD $100 and red JMD $50 bills depicted in their "evidence," especially for a resort stay. This is further supported by the fact that we consistently tipped the baristas and other hotel staff with JMD $1,000 notes, demonstrating the denomination of currency we had on hand for transactions. Faced with fabricated evidence and with no way to prove our innocence, we felt compelled to pay the $130 a second time under duress to conclude the ordeal and depart. Conclusion: This entire experience was an unacceptable breach of trust. It is profoundly unprofessional to resolve a billing dispute by surrounding guests with staff and presenting fabricated evidence. The lack of operational procedures, reliable staff, and basic security cameras are failures of the hotel's management. Guests should not be held financially liable or subjected to duress to compensate for these institutional shortcomings. For a Marriott-affiliated resort to handle a dispute in this manner is astonishing. We cannot recommend this property. If you choose to stay, we advise using credit cards for all transactions, verifying every receipt immediately, and being prepared for significant operational inconsistencies. Buyer beware.

lynne martines

I had such a wonderful stay at this all-inclusive Caribbean gem! The staff was incredibly professional and made sure every part of my nudist experience was comfortable and stress-free. The food was delicious with plenty of variety, and the views were absolutely stunning—perfect for relaxing and recharging. The spa is top-notch and affordable. Saunas, pools, and showers are all clean and wonderfully inviting. One of the highlights for me was rooftop yoga with Jovi. I showed up expecting some gentle cat-cows, but it turned out to be an energizing and fun morning workout that set the tone for the day. Between the peaceful atmosphere and top-notch service, I can't wait to come back!

CJ P

We used to love this place—Grand Lido Negril was our JAM! The staff, the food, the vibe—everything used to be top-notch. Sadly, that’s no longer the case. We’ve celebrated our anniversary here for three years, and this visit—our fourth—will unfortunately be our last. What should have been a special and seamless experience turned into a frustrating and disappointing ordeal from start to finish. We paid extra for room selection #9009 back in October 2024, choosing it for sentimental reasons. We even confirmed it again on March 28th over the phone, and were assured it was set. Yet when we arrived, we were told due to a “system glitch,” our room had been given to someone else. Instead, we were placed in room #9014, which had clearly been prepared for a completely different guest who had booked through Expedia—their name was on the welcome letter and personalized decorations. To make matters worse, at check-in we were told there were two separate reservations under my name. I explained that I had booked directly through Marriott and only paid extra for the room selection through Grand Lido’s online system. I provided both confirmation emails, yet my card was still incorrectly charged—and even double-charged. That alone cost us time and stress to resolve. The problems didn’t stop there: • The phone and safe in the room didn’t work and required three separate visits to fix—taking away valuable time from our vacation. • The TV had red pixel burn-ins, making it nearly unwatchable. • Several food and beverage items on the all-inclusive menu were unavailable daily—which is baffling for a resort at this price point. But the most infuriating part? The constant pressure to sign a release form for compensation. Every single day, someone approached us to push a form in front of me to sign. There was no actual manager on-site—just front desk staff doing damage control on behalf of management. Instead of enjoying our anniversary, we spent time being hassled over what they deemed to be “fair” compensation, with zero regard for our loyalty as four-time returning guests. I was told I would receive my final bill by email—still waiting. I was also promised a follow-up from the General Manager before we left—never happened. I’ve since filed an official claim and complaint with Marriott Hotels Bonvoy Membership Services and, where I hold elite status due to my extensive travel and business. We’ll see if they value loyalty better than this property does. As of today, we are still being pressured to negotiate what they believe our compensation should be. To make matters worse, I received an email from the management—who never even showed up—claiming our room wasn’t available due to maintenance issues. Meanwhile, we spent our entire stay with the guest who was given our room and openly discussed the situation. It’s baffling that they would try to insult our intelligence like this. Absolutely ridiculous and trifling.

Melissa Harper

Grand Lido Negril is a great place to celebrate special occasions as a couple. The staff are naturally invested in ensuring you have a good time and always manage to blow my mind each time. Just celebrated my husbands birthday with them and he had the most amazing time. Thanks to Simone, Peaches, Ricardo, Michelle, Kirk and the entire Grand Lido team for always making us feel right at home.

Theresa Glasgow

Stayed at the Grand Lido to celebrate my best friend's 59th birthday. What a magical time we had, every detail was taken care of. Our butler service was top tier. Romaine and Michelle took care of our every need and went above and beyond for my friends birthday.