Sunset At The Palms Resort

Jedidiah McHaffie

We stayed a week and this place is great especially if you love the outdoors and a jungle vibe! There are shutters and screens on the rooms but no windows which allows you to hear the treefrogs, birds, and other wildlife while you sleep. The food was all great! We never had a bad meal there. The drinks are great and of course, it is rum heavy. The beach is awesome and just a short walk down the shore and you can buy from locals and get all sorts of cool stuff to take home. 10/10 would recommend!

Erica Foffi

I am genuinely sad to write this review, but it reflects what happened as objectively as I can describe it. We stayed 7 nights in July 2026 (two rooms, adults‑only, all‑inclusive) and had one of the worst experiences we’ve ever had in a resort. On arrival, there was a huge garbage pile near the beach entrance, with a strong smell, which was only cleaned after about two days. The toilet in our room became blocked and was left unusable for a full day; we had to ask three times before someone came, and even then it was unclogged but not cleaned. There was a full‑day power outage that made the rooms essentially unlivable, and in the following days we had repeated issues with hot water and water supply. Both my partner and I developed symptoms consistent with food poisoning after eating at the buffet and lost several days of our holiday. When my partner’s symptoms became severe, the resort insisted on arranging a taxi to a private hospital, saying an ambulance would take too long. For two very short rides (around 10 minutes each way) we were charged 62 USD. When I questioned the price and said that about 40 USD would be more reasonable, the answer was that at a lower price “they would not make any profit.” Hearing that in the middle of a medical emergency was shocking and reinforced the impression that revenue mattered more than guests’ health. What made all of this much worse was how people handled it. Management showed very little interest in guests’ wellbeing: almost no proactive communication, no follow‑up even when they knew we were sick for days, and a constant feeling that problems were “not their concern”. In many interactions, the priority seemed to be protecting revenue rather than helping guests. Some waiters were genuinely kind and tried their best, and we appreciated those individuals. However, others appeared clearly uninterested, focused mainly on tips, and overall service felt inconsistent and unreliable. When we needed help or clear information, we often received vague answers or indifference. The property itself has potential (the landscaping is truly beautiful), but with management behaving as if profit matters more than guests and with staff not prepared to handle serious issues, we cannot recommend this resort and would not return.

Daniele Cuppari

This beautiful resort feels like a total immersion in a botanical garden, surrounded by lush palms and vibrant birdlife. The bungalow-style rooms add a unique, peaceful touch to the experience. It is worth noting that this isn't a "party" destination; the atmosphere is quiet and never feels crowded. Evening entertainment is low-key and charming, featuring "Piano Paul" at the martini bar or the occasional poolside band. ​While the food was generally okay, I would have loved to see a wider variety of tropical fruits and traditional Jamaican dishes. The highlights were definitely the Chef’s Showcase and the a la carte dinner; the quality during those evenings was where the resort truly shined. ​Although the property isn’t beachfront, the walk to the sand takes only a couple of minutes, and there is always a guard available to help you cross the road safely. The beach area is well-equipped with a bar, grill, and very clean restrooms. There are plenty of chairs available, though you'll want to head down early if you have your heart set on a cabana (usually a few becomes available early afternoon).Staying for the sunset is a must! Available on the beach are also free watersports. ​The true heart of this resort is the people. The staff and locals are incredibly happy and inspiring, and they are the primary reason I would return. A special mention goes to the friendly resident cats and goats that add so much character to the grounds.

morgan cook (morg)

Came here for our honeymoon, resort is pretty however the electricity went out on our first day. Staff did not tell us until we went up to fix my husbands room key and they let us know our dinner reservations were cancelled and couldn’t reschedule before we left. We got to the room and it was easily 87° in that room, as one can expect when there’s no AC. They kept promising it would be fixed and never was. I am pregnant and overheating is not healthy so we decided to move resorts. Our phones were almost dead and we packed in the dark. The concierge was nice enough to help set up transportation to our new resort and we were able to get a refund. Other than the one concierge, staff was very rude and stand off ish. You have to walk across a busy road to get to the beach and are haggled to buy things the whole way. Staff on the beach bar were laying and sitting on the countertops, you do not get any sort of beach service at all which is not common in my previous resort stays. House keeping threw our belongings onto a chair rather than folding things as customary. Upon receiving the refund, Expedia said they were told we stayed two nights rather than one so we had to figure that out as well while being out over $3,000. The food is decent, better than the second resort but not great at all. Concierge staff are responsive and helpful and that is about it. The landscaping is beautiful, they did acknowledge our honeymoon with a door sign which was kind. Entertainment is not much of a thing at this resort, so I’d bring a book or game to play if you enjoy those types of things. Overall I would not recommend staying here, but mostly I would advice to never stay in negril as the second resort was worse than this one.

A L

We went to Sunset at the Palms over Easter and it was such an incredible experience that has stuck with us months after! The other reviews are not wrong when they say the staff are friendly, they were so welcoming. Kayla at making eggs at breakfast was so lovely and I really enjoyed chatting to her over the 2 weeks we stayed at SATP. Françios was also someone we really enjoyed talking to as well and was always smiling. From what I can remember, Shanice cleaned our room and she was great to talk to and very meticulous. We are a young couple so were apprehensive of how we would fit in as some of the reviews said that it was more of an older crowd but everyone staying there were very chatty and easy to talk to. You can see why people return so often. The road next to the treehouses slightly disturbed the feeling of being immersed in the nature and occasionally woke me up. However you do get used to it after a few days. The food was good but staying there for 2 weeks means it can get a bit repetitive and I was hoping there would be more of a range of Jamaican options (especially fried dumplings). We loved the a-la-carte restaurant and went a few times during our stay. Another slight downside is that the hotel isn’t Jamaican owned which was disappointing. Especially because they can be few and far between. Even on the beach it could feel a bit strange as less than 1% of Jamaicans can access their beaches freely and openly whilst we are able to relax there on holiday for the short time we were there. We would come here again, its probably the most relaxed we’ve been in years. Bring lots of mosquito spray and make sure to tip the staff members!