Pestana Ocean Bay

Pauline Weston

The staff here are excellent. I feel so looked after. Manuela, Anna and Angela are exceptional. Nothing is too much trouble for them. I have a dietary requirement and Manuela talked me through the menu. Fantastic 😍 Hotel is beautiful and it's a great location overlooking the sea. Food is excellent and plentiful. Highly recommended!

Angela Sovereșan

We've have spent a week here and we had the best time. The location is amazing, right next to the beach. The two younger women at the reception were incredibly helpful and friendly and made sure we had a smooth check in and welcomed us so warmly. We appreciated their help regarding different informations about the resort policy and local transportation. We were welcomed with a taste of their local wine, which was so good, we bought three bottles to bring home 😅 The room was big, clean and nice. The bed was so comfortable and the view was just the best. The food and drinks (you have to try their sangria) offered were diverse, with different a theme for each day. I am a vegetarian and i must say that i had plenty of delicious food to eat, so if you are one too, i wouldn't worry. The staff in the eating area were also very friendly and helpful and made sure we had a pleasant experience. The terrace is big and nice, holding an amazing view. I really appreciated the dedicated smoking tables here, which are far enough from the others so you don't disturb the non-smoking guests, but still have an amazing view. They also have a nice pool and plenty of chairs in the pool area, as well as a sauna. All in all we had an amazing experience and will definitely choose this place if we get a chance to come back to Madeira. Special thanks to the hard working staff! ❤️

Bjarne Toft Sørensen

The food is bland and most of it is not prepared in the kitchen but from frozen or canned. Location is beachfront and while the sound of waves at night is very pleasant - you don’t have easy access to public transport (you need to climb lots of stairs) and the beach is not fit for bathing. The included drinks are so-so - Pepsi and Ballantine and the local lager. If you want a better quality they have those on display but at a 25 EUR surcharge for five upgrade tickets. Rooms are dilapidated with broken mirrors, no coat rack and a left-behind kitchenette from when the hotel was not all-inclusive. Low water pressure. OK beds. TV of no use due to pixelation and Portuguese-only channels. Wi-fi was good. Staff try hard to compensate for the poor quality. Pick a hotel on the main road instead.

Георги Mineff

This is the second time we're staying here and I am extremely disappointed. First time when we were here with my family 9 years ago it was a wonderful experience, but this time I am straight up disgusted. The hotel is crying out for a major renovation, the rooms are dirty, the quality of the food is beyond criticism. Most of the staff do not speak English at all because they are from Asian countries such as India, Pakistan, Indonesia etc. The receptionists are not particularly adequate, they cannot provide accurate information about almost anything. Upon check-in, we found hairs in the bathroom around the sink, as well as on the sheets. The shower is broken and leaks, there is no plug for the bathtub, which I would not use anyway because it is extremely dirty and disgusts me. During our vacation, the hotel was undergoing noisy renovations at hours when people are supposed to be resting or taking an afternoon nap. We are not paying to be on a construction site. We have traveled over 6000 kilometers to rest and I receive questionable service. I wish luck and success to everyone who is planning a vacation in this hotel. I DO NOT RECOMMEND. P.S.: Don't expect AC in your room. Best that you are getting is a fan. Also the photos from their website are at least 8 years old. It doesn't correspond to the reality at all. If for some reason you decide to visit the hotel - take some power strips because there are 2 sockets in the room, one of which does not work. The TV is at least 10 years old (not smart TV), doesn't have many channels, all are in Portuguese, and don't expect "extras" such as Youtube and other modern platforms from this century.

Louise Elaron

⭐⭐⭐⭐⭐ We have just returned from a wonderful stay at Pestana Ocean Bay Resort and would like to say a special thank you to Manuela Garanito. Manuela is quite simply one of the nicest waitresses we have ever encountered. She went above and beyond to make us feel welcome and accommodated throughout our stay. Nothing was ever too much trouble, she always had a warm smile on her face, and her kindness and professionalism made a real difference to our holiday. The hotel itself was lovely, the food was wonderful, and the location is absolutely incredible, with beautiful views and a fantastic atmosphere. We would not hesitate to stay here again and would highly recommend it to anyone visiting Madeira. A heartfelt thank you to Manuela and all the team for making our stay so memorable. From Nikki, Judy (88), Louise and Olivia