Nexus Resort and Spa Karambunai

Ameer

Stayed here for 2 nights with my wife during our holiday. The resort location is very nice because it is far away from the city centre. The staff were very friendly and professional, especially the dining staff and receptionists. The room was very spacious and still felt quite new. If you choose the ocean building, the view is beautiful and highly recommended. The bathroom was very clean, with a large mirror featuring built-in LED lighting. The bathtub was spacious and the hot water worked well. However, the shower drainage could be improved, as water tends to pool during showering. Breakfast was very good with a wide variety of food choices. The pool and beach areas were also well maintained and enjoyable. There is also a convenience store if you want to buy some snacks or drinks. My wife tried the spa, and the price was reasonable with excellent service. However some of the restaurant or building at the resort were no longer operational. Overall, this resort offers very good value for money and is highly recommended.

Aonghus McDonnell

Loved this place - not perfect by any means, room was a bit old, bathroom desperately needs updating. Breakfast could be better and a lot of young, inexperienced staff. That being said, for me, the location is the star of the show. Surrounded by jungle and beach, wildlife everywhere - amazing birds, monitor lizards and monkeys (they never bothered anyone). It's a very relaxing and tranquil place. I had read beforehand that the food wasn't good, but I ate in both Kingfisher and Sunset lounge restaurants and thought the food was great. Despite being inexperienced, the staff were always smiling, kind and attentive. I would love to go back there!

Bobolian Ina

⭐️⭐️ (2/5) We stayed at Nexus Resort & Spa Karambunai – Garden View King Bed Room from 17–18 January to celebrate my child’s birthday. Unfortunately, this stay was very disappointing and far below the standard expected from a resort of this reputation. I requested a simple birthday decoration during booking and was charged RM50. I accepted the charge, expecting something reasonable. What we received was extremely poor and not worth RM50 at all. On top of that, the bed was dirty and dusty, causing my family to feel itchy throughout the night. Cleanliness should be a basic, non-negotiable standard, yet it was completely overlooked. Front Desk Experience: The receptionist during check-in was polite and efficient. This was the only positive service experience during our stay. Bell Boy / Luggage Handling: When we asked for assistance with our luggage, one staff member (possibly a new staff wearing spectacles) gave us conflicting instructions — first asking us to bring the luggage to the front door, then telling us we had to walk all the way to the room ourselves. Only because a senior staff overheard our conversation did we receive proper assistance via the hotel car. This raises a serious concern: what would have happened if the senior staff had not intervened? Poor training and lack of service awareness among staff should not be passed on to paying guests. Reservation / WhatsApp Team – Very Poor Communication: The reservation staff did a terrible job representing and promoting the resort: 1. When I asked about restaurant menus, I was simply told to check the website. However, upon arrival, we discovered that most restaurants were not operating for lunch, leaving us with only Sunset Bar & Grill as an option. 2. For dinner, the staff failed to confirm buffet pricing in advance, showing a lack of preparation and professionalism. 3. The room was not properly explained. We were never informed that the Garden View rooms are located far from the lobby, requiring long walks. Had this been communicated clearly, we would have upgraded to the Ocean Wing without hesitation. Facilities & Environment: While the beach, kids’ pool, playground, and Nexus Club are enjoyable and suitable for families, the overall cleanliness of the resort is unacceptable. The beach area, grassy surroundings, and even areas near the rooms were dirty and poorly maintained, which significantly affected our experience. Conclusion: This stay was not value for money. While the resort has potential and good facilities for children, it is let down by: • Poor room cleanliness • Inconsistent and inadequate staff service • Weak reservation communication • Misleading expectations during booking Celebrating a child’s birthday should be a memorable experience, not a frustrating one. Serious improvements in management, housekeeping, staff training, and communication are urgently needed before this resort can justify its pricing or reputation.

mizie hussain

A nice and quiet resort, perfect for visitors who want peace and to enjoy the sounds of nature. Golfers will especially love this place. However, it is quite far from town. The breakfast was just average, nothing particularly special, especially the local Sabah food selection.

Jason Cheong

Stayed 1 night with family here. Nice and spacious rooms with Bath tub. We got the sea view room. Cleaned room and good. Some rooms had been upgraded to more modern style. We got the old design. Overall all are well and great. Facilities wise，some are abit run down. The hotel also worn the guest about the possibility of sand flies on the beach and balcony. Morning have Lots of monkey wondering on the corridors looking for food. Caution on the 💩. Overall we had a great staycation.