Melia Llana Beach Resort & Spa

carlos faccelli

We stayed at the Meliá Llana Beach Spa & Resort for our honeymoon, and the experience was deeply disappointing for a hotel that markets itself as a 5-star resort. Connectivity and Room Service The Wi-Fi was unacceptable. It never worked in our room, which is simply not reasonable nowadays specially at this price point. The room itself was comfortable, but housekeeping was inconsistent throughout our stay: some days it was cleaned before 11 a.m., other days as late as 3 p.m. On several occasions, towels were removed and not replaced, forcing us to call and ask for them. One morning, the staff member restocking the minibar or water left our room door wide open. When we returned from breakfast, the door was still open and the room hadn’t been cleaned. We reported this to reception and were only sent towels, no cleaning, no explanation. Fortunately, nothing was missing, but the situation was unacceptable. On our last day, when we returned from breakfast at 9:30 a.m., our room access had already been deactivated, as if we were being pushed out early, despite checkout being at 12:00. Spa and Facilities The so-called spa is a joke. It essentially offers massages only. The jacuzzi had cold water and was almost empty, and another facility (either the sauna or steam room) was not working. The TV is not a smart TV. Only four channels showing the same movies on repeat. Dining Experience The Pura Vida restaurant is not what it advertises. You must book in advance, the menu is extremely limited (basically meat or burgers), and the “BBQ” option costs an extra €40. The tuna tartare was not fresh and made me feel unwell afterward. Pools and General Service Getting a sunbed by the pool is nearly impossible because guests reserve them with towels early in the morning, and the hotel does nothing to control this. The food overall was acceptable but nothing special. We informed the hotel in advance that this was our honeymoon and asked about services and reservations. They replied two days after we had already checked in. Basic information about the hotel (towels, reservations, snacks, transportation to Santa Maria, etc.) is only provided if you explicitly ask. At checkout, no one asked about our stay, no feedback, no thanks, not even a simple “we hope you enjoyed your time.” Staff and Overall Impression Only a handful of staff members were genuinely kind. Most seemed to be just doing their jobs with minimal interaction or care. Overall, this was an experience far below expectations, mediocre in many aspects and frankly disappointing, especially as it was meant to be the final part of our honeymoon.

Elton Rrapi

Thanks for a wonderful stay at Meliá Llana Beach Resort & Spa, and I would like to commend the hotel across all departments for the consistently high level of service provided. From reception to housekeeping, restaurants, bars, pool staff, spa and entertainment teams, everyone was professional, friendly, and genuinely attentive. The hotel is beautifully maintained, the food offering is varied and well presented, and the overall atmosphere is relaxing and refined. A massive thank you to Elisa from Guest Relations, who handled our request to change rooms with exceptional professionalism, efficiency, and kindness. She listened carefully, understood our needs, and resolved everything smoothly, turning a potential issue into a very positive experience. Her approach truly reflects the high standards of the Meliá brand. Thanks to the dedication of the entire team, our stay was memorable and stress-free. We would not hesitate to return and highly recommend this resort to anyone visiting Sal, Cape Verde.

Robert Sherwood

Stayed 10 nights here early-Dec 2025, our first time to CVI. Very happy with the hotel resort, well maintained pools & gardens, and only a €5 cab ride from Santa Maria. Reception welcome was fine, hotel staff very attentive and generally friendly. We booked a deluxe swim-up room, to avoid the daily sunbed rush. Had a problem with the shower head, which was fixed quickly same day. Towel replacement was sometimes slow. Nespresso coffee machine would have been nice, rather than kettle & Nescafé. But otherwise good. The all inclusive Mosaico food and drinks were generally good (free mini- bar in the room too), good choice of fish (no lemon !). The Italian restaurant was average, but the lunch at the snack bar was very good. Avenue reception bar had some good live music, and Azul club opened late for dancing.

Robert Wood

We had a lovely holiday at this hotel. The room was spectacular, very spacious with a great balcony. Food is good always got with a good choice. The location is good very close to the beach and a nice walk into Santa Maria (40 minutes along a paved road). The hotel also provides a shuttle bus. Special mention to Anderson at reception, he went above and beyond when he helped us. Thanks.

Maik Middendorf

Room service is unacceptable, water bottles were not refilled, mattresses were as hard as concrete, towels were not replenished even after repeated requests. The food buffet for a 5-star hotel was mediocre with average taste. Service was below average, and there is a ridiculous VIP area (with service) in the hotel complex, which is surprising for a 5-star hotel with an already overpriced room rate. Service should be available everywhere in a 5-star hotel. The wine tastes like vinegar. The fitness room is much too small and has too few machines. WiFi is very slow and unreliable. All in all, we would not return at this price. Update: After three days, the towels were finally changed, but not all of them were replaced, and the ashtrays were simply disposed of on the lawn in front of the terrace. The Christmas buffet was very good, but the entry logistics were poor. Waiting so long until a line of over 70 people had their pictures taken and then letting everyone rush to the buffet at once – you can imagine what a disaster that turned into, with endless waiting times.