Magellan Sutera Harbour Resort

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I would like to specially commend Jay, the Guest Service Manager at The Magellan, for the outstanding way he handled my recent experience. While I initially had some concerns during my stay, I was genuinely impressed by how professionally, sincerely and thoughtfully the hotel handled the situation afterwards. Jay took the time to understand my concerns, communicated with me throughout the process, and offered a compensation arrangement that I felt was fair and meaningful. What impressed me most was that this did not feel like a standard service recovery procedure. Jay genuinely took ownership of the situation and showed sincere care towards me as a guest. Before I left the hotel, Jay even personally came to see me off. It was a simple gesture, but it made a lasting impression and showed the level of personal attention he was willing to give. Things can go wrong in any hotel. What truly matters is how the hotel responds when they do. In this regard, The Magellan handled the situation exceptionally well. A special thank you to Jay for his professionalism, empathy and excellent service recovery. He truly turned a potentially negative experience into a positive one. Outstanding crisis management, exceptional service recovery, and genuine hospitality. Highly recommended!

Joe Quinzi

Large, clean resort with friendly and attentive staff. The facilities were well maintained, and overall the stay is enjoyable. However, the hotel seems to miss some of the finer details that you would expect from a resort of this standard. One experience that particularly disappointed me was at the Al Fresco Bar. I ordered a premium, expensive whiskey to take back to my room for a nightcap, only to have it served in a plastic cup—the type you might expect for a child's ice cream. Considering the quality and price of the whiskey, this felt completely inappropriate. I politely asked the bartender if it could be poured into a proper glass, but he refused, stating it was hotel policy. While this may seem like a small issue, attention to detail is what separates a good resort from a great one. Serving a premium spirit in a plastic cup significantly detracts from the experience. Overall, a pleasant stay, but this was a disappointing end to the evening and something management should reconsider.

Luca Crisanti

Overall a nice experience, but The rooms are quite outdated, not up to 5 stars standard. Restaurants inside aren’t really great. The position is good, there is always a taxi/grab nearby. There is an harbour inside where you can book day trips to the islands. There are also several swimming pools. For the breakfast there is a large buffet, with many choices, but the sweet/dessert part is very limited

Sofie Mohd Noor

ROOM NO 7243 Check in 4/6/26 First, the reception takes too long to register. Its takes 20 minutes one customer, and only 2 receptuon at the time. From 3pm, 3.30 we manage to settle in our room. Secondly, the telivision resolution is so baddddd! we hardly can watch the movies. This is a resort, even a 2 star hotel provide smart tv with netflix. we can still tolerate with the chanel, but its blurry, BERNAMA chanel no sound, KOREAN CHANEL stuck. Even the remote control program button not functioning. We made a complaint at the reception but still the same, and there is no report from them also. The reception did mention the resort is now in the progress to change all TV's, understood but at least give us a room with good tv. There are thousand of room, definetely there is one with decent one. We stay and pay a lot for comfort, not all want to go there to swim or sunset stroll, sometimes we juat want to chill at the bed and watch tv. Staff at Al-Fresco super nice House Keeping is so accomodating.

Steven Chong

The hotel is quite old, but it has a nice sea view. Unfortunately, the view during this trip was affected by the haze, so we couldn’t really enjoy the sunset. The breakfast was nice, but the room service wasn’t great. You need to call housekeeping to have the towels replaced.