Hotel Lusso Mare by Aycon

K. M.

Definitely not a 4-star hotel! Our experience was extremely poor for several reasons: * Room Issues: We booked for two people (friends), yet were given a room with only one double bed. The hotel refused to change our room, claiming they were full, despite appearing otherwise. One bed and one blanket. * Hygiene & Maintenance: The room was dusty upon arrival. The bathroom (faucets and mirrors) was never cleaned during our stay. Bed linens were only changed on the 5th day, and only after we complained. Toiletries were provided for only one person and were never restocked during the entire week. • Poor Quality: The towels and bedsheets provided were threadbare and full of holes. The TV remote was broken, and we had to go down to reception ourselves late at night just to get a second blanket (only to be given a thin sheet instead). * Service: The staff is largely incompetent and indifferent. Every issue was met with a simple "I'm sorry" without any actual resolution. Upon arrival, they even tried to charge us €15 for a dinner that was already included in our package. * Food: Breakfast and dinner were exactly the same every single day. Tables were left dirty and were not cleared before new guests sat down. Unacceptable Noise: On Sunday night, renovation work started inside the hotel after 22:00. The noise made it impossible to sleep.It turns out they were tiling the elevator floor overnight, so it was out of service this morning while the adhesive dried, we have to walk to 6th floor. It is outrageous for a 4-star establishment to conduct construction work late at night while guests are trying to rest. Safety Risk: The balcony railing in our room was loose and wobbling. This is a serious safety hazard, especially on higher floors, yet the hotel seemed completely unconcerned. The ONLY positive aspect of this hotel is the panoramic sea view from the restaurant, but that does not make up for the lack of basic cleanliness and professional service. We strongly recommend staying elsewhere if you value your comfort and money.

Jurgita Turle

Poor service at the restaurant. The same food during breakfast and dinner. Often it's lack of food-empty dishes. Or the day soup isn't warm. It's more or less fine if you stay for a couple of nights, but we stayed for 1 week, so it's nightmare. I would recommend to avoid for allergic people. You never know the ingredients. The only positive thing is that the receptionists speak fluent English, perfect Serbian (btw Russian and bit of Polish).No way back!

doron egozi

Staff were amazing. Good breakfast. Walking distance from the beach, we went with our kids to the Metiteran hotel for the swimming pools. Great view and great value for money

Gita Kardelienė

We stayed in Lusso Mare for 4 nights. This hotel is very cozy, clean with perfect staff and really delicious good quality food. New rooms and always helpful staff. Small hotel with good location only 2 minutes to the bus stop and max 5 minutes to the beach. Everything You need for Your calm holiday stay if not like huge hotels "factories".

Ido Daniel

The rooms were very clean and spacious, the food at the breakfast was good too, but the highlight was the hosting and graciousness of everyone who worked at the hotel - from the receptionist to the owner. It felt like everyone is doing their absolute best to make us feel comfortable during our stay in Budva. Will return! Thanks a lot!